Review Time
STAY AWAY! Stay away from all pep boys! If anything goes wrong it is hell to get any kind of resolution.My sons car broke down 2 hours away from home and the car was towed to this place in May! It turned out they said we needed a new engine which would be $3700. Three weeks later, still no car and now they said they can't get the engine to fit with the transmission and he needs a new transmission which they said they wouldn't charge us for. (Which makes me think they broke the transmission) They said we could pick up the car about a month later. My son goes to get the car with his grandfather and during the 2 hours back the car was making a loud banging noise and it was smoking out the tail pipe. They pulled over and determined they were going to try to make it home. They were about a half hour from home. We call them and tell them what happened and the cars not safe. They send a tow truck and pick up the car. They look at the car and tell me it's not that loud and it's safe to drive, there's nothing wrong with it. So we go back to get the car and I take it to my mechanics that I trust and he tells me there's no oil in the car, no transmission fluid and the transmission they put in doesnt work. He says I don't even know how you made it here. I called them told them what my mechanic said and sent them a video that my mechanic took showing the issue. They tell me I have to get a detailed diagnostic which costs $165 of which I don't think I should pay for. This is their problem. Now it's August and I have been trying to have someone call me back from corporate for the past 3 weeks. I am looking to sue them in small claims court. DO NOT GO TO PEP BOYS!
If I could give zero stars, I would. Pep Boys Gainesville (Store #0127) returned my father’s 2012 Nissan Titan in a dangerously unsafe condition after brake service that cost over $1,500.Within 49 miles of leaving their shop, the brakes failed again on the highway, causing severe shaking and brake drag. My father, who has medical needs, was forced to tow the truck to Tampa for another $950 (Gainesville promised reimbursement, but never paid). Tampa Pep Boys then charged another $665 for “repairs” that still didn’t fix the underlying problem.A third-party inspection later found a missing caliper bolt — a catastrophic oversight that could have caused a crash — as well as warped rotors that had less than 90 miles on them. This was negligence, plain and simple.Pep Boys’ regional manager admitted Gainesville was at fault. But Pep Boys corporate has ignored all requests for reimbursement or acknowledgment of their dangerous work. My father’s safety meant nothing to them.We are now out over $3,000 for “repairs” that were improperly done and caused serious risk to life and property.If you value your safety, your time, and your wallet, avoid Pep Boys at all costs. There are plenty of competent, honest mechanics out there — Pep Boys is not one of them.
Me and my wife created an account at Pep Boys and made an appointment online to have our vehicle serviced on Friday, May 23rd at 11 am at 4700 Mobile Highway in Pensacola, Florida. We arrived at 10:50 am on Friday at the store. When we got to the service desk, a female employee told us that there was at least a 5 hour wait, but we kindly said we have an appointment. She said it didn't matter because they were busy. So we left without being helped. When we got home, we found an offensive email sent to us from Pep Boys which read: “Sorry you couldn't make your recent service appointment with us — do you want to set another time?” Pep Boys wrongly accused us in the email of not showing up for the appointment, but we did show up; they were the ones who didn't show up and broke their promise! It was Pep Boys who didn't honor our appointment. What's the use of scheduling an appointment, if Pep Boys is not going to honor it? An appointment doesn't mean waiting 5 or more hours to have your vehicle serviced. We just wanted our air conditioning looked at, because it's not putting out cold air. An appointment means being timely, not first come first serve. This is unethical. I understand that things can become busy and hectic, but at a minimum someone at the store should have called to let us know beforehand that the appointment couldn't be honored, instead of wasting our time to drive to Pep Boys just to be told we'd have to wait for 5 or more hours. That is no way to run a business. We won't be going back! We'll go somewhere else where an appointment means something.
They Missed diagnosed my issue and changed the lower ball joints ($1500 ) DID NOT FIX THE ISSUE of the wobbling in the car.Went another company found the shaking/wobbling was the bent two front axles. They also missed the very worn out tie-rod end that was also repaired. I recommend ALOHA MOTORS Gary, been there for 100 years in Encinitas or RONS ALIGNMENT Ron fixed the issue 2 bent axles and tie rod end) who fixed the issue pep "boys" missed. The company did contact me via email and then Leann called. Leann was dismissive, condescending, had a disposition of blaming me for telling them what to repair. I had absolutely NO IDEA WHATSOEVER what the issue was. She was very testy and confrontational initially when I first went in to drop the Lexus off. I would have dropped the review if theytook responsibility but blaming me just made things worse.
I had two alignments at WEST MIFFLIN PITTSBURGH PA done on my 2011 C300 Mercedes 4MATIC in Feb 2025 not too sure of the exact dates I know one was on February 18, 2025 but not sure if that was the first or second. I had them days apart because initially I went because my rear tires were balding on the inside of the tires only, not evenly, so before I bought new tires I wanted an alignment done. After I got the initial alignment done I came back a couple of days later because the car was pulling to the right and I thought I got it fixed again. So a week ago I look at my tires and the two front tires are balding on the outside of the tires now 2 months after Ive had two alignments. I set an appointment at a different PEP BOY location (SHADYSIDE PITTSBURGH PA) last week on purpose when I get there for the morning appointment they had some machinery down for repair so they couldn’t do the alignment at that time but told me that would get me in that day after the repair, they called me at 12:30pm and told me they had to reschedule me from that day Monday April 28, 2025 to Sunday May 4, 2025 at 9:30am. When I show up for that appointment Im told that they don’t do alignments on Sundays and told to come back at 11am May 5, 2025 which I do and sit there till 2:30pm and my car is still sitting in the same parking spot since Ive been there. I say something to the clerk and he says he would take the vehicle back there himself and complete the service which he did after another 20-30 m minutes of taking care of the customers in the waiting area. I didn’t leave there until 3:30-4pm from 11am. Now I need two expensive tires when that could’ve been avoided and the overall service was terrible. I spoke to the WEST MIFFLIN location and they couldn't provide me with the notes from that service date nor did they record the second date a few days later when I came back with the same problem. I bought a 3 year alignment package back in 2023 so that's why I continued to come back. One thing when I called to get exact dates from WEST MIFFLIN for some reason they didn’t record the revisit a few days later so they gave me the Feb 18, 2025 but there was 2 dates in Feb days apart for the same service. I sent an email to pep social as well and provided photos. Thank you.After they responded to online review they tell me someone from their Field Leadership Team would be reaching out, well that was May 7 and nobody has reached out today is May 16.Today is JUNE 9, 2025 I havent heard anything from this company after they responded on here obviously now to make it look good. Take my money gladly but don't back up your work. Crazy these companies do their recurring customers like this.
Purchased tire from Pep Boys. The sales clerk said the tire was covered under warranty for 50000 miles. Fast forward, my tire was flat when I called the store, they said I do not have a roadside warranty so they can try to repair it and if it is not reparable, I will need to purchase another tire. How is this acceptable???? When I purchased the tire there was no mention of a tier of warranties or any mention of a “roadside” option. MAKE IT MAKE SENSE. PEOPLE SPEND THEIR HARD OWN MONEY FOR PRODUCTS. CUSTOMERS SHOULD NOT BE DECEIVED. THIS IS ASININE…. ###tellthetruth
Do not bring your car for AC repair to this location, they assume its one thing and charge for what it really is when you come back, double charging you. They don't do a full flush to start and claim they "didn't" know which part is the problem and promise it is fixed, when it is not. Do not go here.
As a business owner we rely on great reviews. I can’t say I can give this business 5 stars. The actual business at 2500 Salem Rd gets a negative 0 However Marlan (Manager) & Eric gets 5 stars. Not honoring my confirmed appointment & leaving my car door unlocked all night in their lot made any efforts to fixing my car very dissatisfying to my spouse & I. We won’t be returning. Marlan & Eric (THANK YOU) were the only stars. *Debbie
Since you let pep boys bribe you into REMOVING MY REVIEW.. here it is AGAIN!!! and I will CONTINUE to repost it if you continue to remove it! Was at the Everett WA store … I’d give 0 and negative stars if I could this is bull I went online saw a great price for an oil change I need TODAY .. there were multiple appointments available so I booked and drove .. dude says they were full when I show up.. then why the heck were there appointments available??!! 😡 worst oil service I’ve ever encountered and figures since it’s in ghetto Everett anyway .. not cool and NOT OK AT ALL .. their system offered the appointment so it’s their job to fulfill it I did zip wrong .. now they are sending me emails telling me “ remember to reschedule” oh HECK no!!!! and I suggest you don’t either such a waste of time .. I need it today schedule still open on their website too.. NOT NEXT FREAKING WEEK
This is regarding my 2016 Chrysler 300S. The Invoice #/Work Order # is 2074969 at 1880 Buford Hwy, GA Location.What the hell did your team do to my car? I brought it in for a simple oil change, and now it’s spewing fumes, with oil splattered all over under the hood and staining my garage floor. This isn’t just sloppy—it’s outright negligent.I could have been in a fire because of this. Do you realize how serious that is? This kind of careless work puts lives at risk. If anything had happened to me because of your incompetence, we wouldn’t be having this conversation—you’d be hearing from lawyers.This is unacceptable and beyond ridiculous.I need a call back from a manager—not a rep, not an assistant, the manager—immediately.I don’t ever want to step foot in that store again, but you’re going to fix the damage your shop caused and return my car to its original condition ASAP. No excuses, no delays.You’ve lost my trust, and I’ll be letting everyone I know steer clear of your location. I already see the pattern of half-baked, copy-paste responses from your so-called manager on negative reviews—and I know exactly what I’d expect to read if I posted this as one. Don’t even think about replying to me with one of those.I’m not asking anymore—I demand this gets resolved, and fast. This was absolutely careless and dangerous.Get it together. Fix my damn car. You just project only the positive reviews on your website, you should be ashamed of it. I dare you to show the negative reviews as well. Ridiculous, because of this incident, I'm not able to travel to work. RIDICULOUS.
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
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