pooleaudi.co.uk

4.7
4.7 Based on 190 reviews

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Average Rating

4.7

/
5

190 Reviews

5 Star
88%
4 Star
3%
3 Star
2%
2 Star
1%
1 Star
6%

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Emmanuel Sanders
I bought a rs3 from poole Audi

I bought a rs3 from poole Audi. I don’t live close but all aspects of my purchase (including a part-exchange) were dealt with with consummate professionalism and efficiency. Joe Astley was really helpful in arranging the purchase, was non-pushy and a pleasure to work with.

5
Date of experience: Jun 30, 2025
Michele Rogers
We recently purchased a new Audi…

We recently purchased a new Audi vehicle from Audi Poole, and I was very impressed with the whole experience and team who were involved. Great customer service from the moment we walked into the showroom. We were never put under any pressure and any questions were answered and dealt with promptly. The team turned the new vehicle from showroom to handover in less than a day !!! Very impressed.Would definitely recommend Audi Poole.

5
Date of experience: Jun 27, 2025
Carrie Ann Wilson
Audi Poole the service was excellent…

Audi Poole the service was excellent ,beyond expectation, continued to report back to me on progress and gave the car a good clean .... highly recommend them as your first point of call for an Audi

5
Date of experience: Jun 25, 2025
psonka
Superb service from Poole Audi

I took my Audi A3 in for its major service at Poole Audi and could not fault the whole process. Everyone I dealt with was professional, friendly, and efficient.The service centre itself is absolutely amazing, and even a while-you-wait service is not a chore at all. There are plenty of places to work, and the addition of the beauty salon is just wonderful. I took the opportunity to have a massage while I waited, and I can honestly say this was probably the most enjoyable experience I’ve ever had at a garage!We previously owned an Audi A4 and had visited the old Poole Audi some years ago, where we always received excellent service. It’s great to see that this level of service has not changed—and has even been scaled up—since the move to the new service centre.My car was returned lovely and clean, and the Audi Cam video from the engineer who serviced my car was clear, concise, and very reassuring. I’ll definitely be returning to Audi for my next service, knowing my car is in good hands.

5
Date of experience: Jun 19, 2025
Anna Bell
We arrived to very smiley helpful…

We arrived to very smiley helpful members of staff. Our salesman Tim was fantastic. He was patient with us as we were not sure what to buy at first.. He was extremely knowledgeable and explained about all the services Audi provide.. He made us feel very comfortable and kept in touch with us until our car arrived . Thankyou 😊

5
Date of experience: Jun 14, 2025
Smooth and Professional Experience

I recently purchased a RS6 from Poole Audi and was thoroughly impressed with the entire experience. From the first enquiry to the handover, the team was professional, knowledgeable, and genuinely helpful throughout.Communication was excellent — I was kept updated at every stage, and all of my questions were answered promptly and clearly. The process was smooth, efficient, and stress-free, which is exactly what you hope for when purchasing a car like this. A special thank you to Luke who went above and beyond to ensure everything went to plan. It’s rare to find a dealership that combines premium products with such high levels of customer care.Highly recommended — I wouldn’t hesitate to return or recommend Poole Audi to others.

5
Date of experience: Jun 12, 2025
Cecil A.
Great experience purchasing our new Q3

Great experience purchasing our new Q3 from Poole Audi.Professional and personnel throughout the process.Made us aware of all the options available with out pressure which was refreshing and appreciated.New car was forced and made available within a week which assisted out diary.Our new car was presented impeccably and all controls clearly explained. All in all a great experience from an attentive team.

5
Date of experience: Jun 06, 2025
Brynlee Sanders
Fantastic customer experience with Hayley Keeping at Poole Audi

My recent experience with Hayley Keeping at Poole Audi has been fantastic. I was slightly daunted at the thought of purchasing a car from a dealership and expected a pushy approach, however this wasn’t my experience at all and Hayley made me feel reassured throughout the entire process.Everything was so easy - communication was great, all paperwork was sent and signed electronically, and the handover process was comprehensive. I am so delighted with my new car and Hayley’s personable and sincere demeanour made my experience relaxing and enjoyable.

5
Date of experience: May 31, 2025
Duke Morgan
Outstanding in every respect

Outstanding in every respect. The sales team are friendly, knowledgeable and extremely helpful. I trust Poole Audi implicitly for quality advice and service. I have no hesitation in recommending Poole Audi to anyone seeking a quality service.,

5
Date of experience: May 30, 2025
Cwichelm Lewis
Great experience

Seamless process, great communication and very professional and all questions answered thoroughly with sales executive Kyle overall great experience

5
Date of experience: May 29, 2025

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