Review Time
Our experience dealing with Poole Audi was very pleasing, the process of buying a car can be a bit daunting but Roddy was extremely helpful and patient guiding us through the process, always keeping us in formed as to when we would be expecting our vehicle. When receiving the car he went through all the necessary information needed and said to get in touch if we needed any help. Would highly recommend Poole Audi
Sam Forrester has been an absolute pleasure to deal with. Whilst being under time restrictions as this wasn’t my local branch, he went above and beyond to provide me with all the information I needed, making the decision-making process so much easier. Sam is incredibly approachable and easy to talk to, and he truly makes you feel like a valued customer. From the very first conversation, he put me at ease — taking the time to explain everything clearly and in detail to ensure I fully understood. Without a doubt, he’s been the best person I’ve dealt with during my search for a car. It’s the small details and personal touches that really make the difference.
Cameron Parr- what a guy! From our first enquiry right through to collection day, Cameron made the entire experience not just enjoyable, but genuinely memorable. We were far more inclined to make our purchase thanks to his responsiveness, professionalism, and impressive knowledge. He’s a top guy, to say the least!
Having recently purchased a used Audi from a car dealer, I was a little anxious as the air con wasn't working. The car dealer offered to get it sorted, but I decided to pay the extra and have a main dealer check it over for peace of mind. May I say Poole Audi were so thorough, and found a faulty glow plug, a filler cap issue, and a faulty seal in the rear light. It get's better... Whilst this was all going on, my Wife was receiving the most wonderful massage in their Beauty salon. Not joking, they actually have a beauty salon!!! On top of this the car was cleaned free of charge. Needless to say we will be returning to Poole Audi ;0)
We placed our order for a new Q3 which would be arriving the day we returned from a two week holiday. Daniel Worsdell our Audi rep arranged everything to enable us to pick up the vehicle on the day we arrived back in the UK. All with no hiccups or fuss. He couldn't have been more helpful.
Love Audi, i'm on my fourth from Poole Audi.They are all very professional, smart and attentive.One issue: when you call them, you go to reception, they take all your details and then try and pass you to the relevant department, if a particular agent is dealing with you only he/she can speak to you. This is where the telephone tennis starts. Bck and fourth 4 time the other day, we ended up dealing with the issue on answer phone messages. Loosen up this rule Audi, its time consuming and frustrating and take up everyones tim x 4 on this occasion.
Overall a good experience in developing a deal that meet my needs and requirements. The sales specialist was attentive and kept me informed of how my order was progressing although the wrong car had initially been sourced. A mutually agreed solution was quickly developed.
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