prepaiddigitalsolutions.com

1.4
1.4 Based on 405 reviews

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1.4

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5

405 Reviews

5 Star
6%
4 Star
2%
3 Star
1%
2 Star
2%
1 Star
88%

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Dwingler
Risk is high you will end up losing money

I am recommending anyone who would consider a Prepaid card from Prepaiddigitialsolutions to reconsider. Risk is very high you will end up losing money. I made the big mistake to select Prepaid Mastercards as a gift from my company. In their promotion they claim "it can be used everywhere Mastercard is accepted". However, after 7.5 months, and numerous attempts to use it online, I conclude that their commitment was a simply not true. It basically doesn't work anywhere. In addition, instead of taking accountability for the poor performance of the card their customer support require the customers to investigate why it doesn’t work and to resolve it on their own. They are even providing a "helpful hint: If the card continues to be declined at a specific merchant, you may need to use the card at a different one."After numerous bad experiences in contacts with their customer service I am no longer expecting Prepaiddigitalsolutions to remedy their crappy card. I have accepted the fact that I am probably losing several hundreds of Euros due to their lack of accountability but with this posting I hope I ´can help anyone else avoid making that mistake.

1
Date of experience: Apr 12, 2023
Greg
Too many issues, just save your time and don't use their services

Was given a prepaid mastercard as a corporate reward. Using this their prepaid digital card on Amazon causes your amazon account to be banned. Only smaller sellers online with less stringent fraud detection allows their card to go through.Contacted their support to see if I can get some help retrieving details for the card that expired 2 months back as I am trying to provide the information to Amazon to get the account unbanned. They asked for my personal information (name, address, email) and after I provided that in email, they replied me saying their T&Cs state once a card expires they cannot reissue or provide past details. Now I am wondering why did they even want my personal details for if they could have told me that in the first place... Not worth the hassle and trouble going through their horrible customer service seeing there are so many possible issues with them.

1
Date of experience: Apr 04, 2023
shootmine
Still have yet to use the money that they refuse to give me

I was on hold for like 30 minutes that didn't really bother me as I understand places can be busy however after being on hold they refused to tell me anything other than it wasn't on their end when I asked to speak to a different person for a second opinion they refused to transfer me over when I asked for their supervisor they put me on a brief hold and then got back to me with what their supervisor allegedly had said which was that they weren't going to tell me what was going on I still have yet to use my money because they refused to help me

1
Date of experience: Mar 23, 2023
Dulcie Foster
Warning - card expiry = money gone

Warning - when the card expires they take your money. No email warnings. This is not like an actual prepaid credit card.Update: WARNING x2! It gets worse!! The reply below appears to be a total lie - after more than 2 weeks of getting the run-around, they basically are just quoting their T&Cs now: expired = money gone. The reply below just raises more red flags about the trustworthiness of this company.

1
Date of experience: Mar 20, 2023
DarkaVFX
have tried using this card for online…

have tried using this card for online purchases and keeps saying declined I have money on card put in correct details this is becoming a bloody joke.o just want to be able to use the card online like you state it can be used

1
Date of experience: Mar 19, 2023
Asol3n3120
Declined due to Block Recurring/Installment Txn logic

Hi!constant - Declined due to Block Recurring/Installment Txn logicthere is not place on world where this card can be used.+security question: "what was last successful transaction at XXX" how it can be " last and successfull" if I tied my card first time?! :D dead loop security quiz. and in the end error code 163.. SCAM!

1
Date of experience: Mar 18, 2023
castro7838
Do not be fooled by their responses…

Do not be fooled by their responses here on TrustPilot where they claim they will help you. It's just for show. They are still the 0 star company as their customer service has never followed through even after I emailed them AGAIN. It's amazing how this company can still operate with such a horrible track record.

1
Date of experience: Mar 16, 2023
Charlee M.
Can't add this trash card to Apple Pay…

Can't add this trash card to Apple Pay to go shopping. But I could use it with Uber Eats. So that's something.

1
Date of experience: Mar 10, 2023
Val Ross
Company has gotten worse

This company used to be good and I could actually spend this card anywhere. Now I can't even do anything with it?! They act like this is not my card and my money, I should be able to spend it wherever I want. This is so annoying and stupid and I wish tremendous.com would use another provider for their prepaid gift cards if this company doesn't remove some of its restrictions. The only place you can probably spend this card on is Amazon but if I wanted that I would of chosen an Amazon Gift card instead but I wanted more freedom.

2
Date of experience: Mar 10, 2023
Quincy Walker
Expiry on original card was VERY short

Expiry on original card was VERY short. Still waiting on my replacement card over a month later (charged a fee). Why cant this be done online? Very frustrating! Awful Company.

1
Date of experience: Mar 08, 2023

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