prepaiddigitalsolutions.com

1.4
1.4 Based on 405 reviews

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Average Rating

1.4

/
5

405 Reviews

5 Star
6%
4 Star
2%
3 Star
1%
2 Star
2%
1 Star
88%

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BW31
It doesn’t even deserve 1 star, poor customer support

It doesn’t even deserve 1 star. No proper customer service available. Sent several emails. Always responding with same automated reply on every email. I noticed here the website representative are also pasting same response to everyone to send email. I have sent more than 10-15 emails. Not like every day but after every 2-3 or 4 days. Now there is no response at all. Even sent them the screenshots that there is authentication error. Most of the major websites. Apple/amazon/Netflix/eBay/Walmart etc. I would never do any business with them in future and I’d never recommend to my friends this website.

1
Date of experience: Jul 15, 2021
Vanessa
WORST THING EVER! DONT GET THIS PLEASE

This is the worst card service ever. I had over €500 combined on several cards. It wouldn’t work and it’s saying “authentication problems”. Never get this

1
Date of experience: Jul 10, 2021
Dobie Harris
Worst customer service ever experienced

Worked fine until it locked me out for authentication purposes. When calling up, I was met with complete disregard for my query, 0 empathy, rudeness and absolutely no problem solving skills. Seriously appalled how customer service can be this abysmal in 2021. No need to respond to this post - seems like everyone else that took you up on the offer to contact one of your agent was met with the same fate. Waste of time!

1
Date of experience: Jul 09, 2021
KaiiZo_71
Scammed by PREPAID DIGITAL SOLUTIONS

I've uploaded my ID 3 times and have just called your office and got charged international call rates! Why is there so much bull crap from your scamming company to get a proper outcome of this issue!! Do not hesitate to ask if you can use any other company!PREPAID DIGITAL SOLUTIONS are a company of scammers!!!

1
Date of experience: Jul 07, 2021
MW48
This whole experience has be a complete…Nightmare

This whole experience has be a complete nightmare, my points ands introduction were from euronics, not by choice. I had issues with redeeming much like the other comments and would never use this by choice.

1
Date of experience: Jul 07, 2021
Ciarán Turner
AVOID THIS COMPANY AT ALL COSTS. Awful company

This company is rude and obnoxious scamming company that uses the banking processes to hold peoples money for no reason.The address has already been validated due to someone already in the property validating but this scam company still decided to hold onto my money.Spoke to an agent called naomies??Who was rude and kept feeding me information from the supervises who were too gutless to take the call call themselves despite my repeated requests to speak with them.Avoid this company at all costs!I have called following the reply below..ruddy told me to "get to the point.." when I called in and manager John was rude and useless! You just wasted my afternoon by calling for nothing!! SCAMMERS AND LIARS AND NO CUSTOMER SERVICE SKILLS WHAT DO EVER.... AVOID AVOID AVOID AVOID AVOID!!!!!

1
Date of experience: Jul 06, 2021
Orlando H.
Doesn't work for Europeans anymore

Doesn't work for Europeans anymore. Money gone. Watch out for the scam

1
Date of experience: Jul 06, 2021
Glen
If I could give it 0, I would

If I could give it 0, I would - total scam!I got my link for a prepaid card from recharge.com, but prepaiddigitalsolutions would not allow me to create my account. I contacted customer service, and then being sent one unhelpful email after another. And sure, they're going to comment that they want to get in touch, and make it right, after which I will not be able to comment. Stear clear, and trust the reviews from below - they're a terrible company.

1
Date of experience: Jul 06, 2021
Impossible to redeem a reward from…

Impossible to redeem a reward from virgin pulse. Their costumer service has been nothing but useless after at least 10email sending me the same steps to repeat over and over and not, which do no work and they are not listening. Now they are just ignoring my email, so much for costumer support. Will never use their services again. Do yourself some good and use another company.

1
Date of experience: Jul 06, 2021
Osbert Anderson
Good service but needs improvements

Not a scam as many people are saying, you just need to login and select the method in which you receive your card/check the balance. Only thing I will say is that over the past 2 months, newly, just redeemed cards have been getting flagged for fraud immediately after redeeming my card, thus not letting me access it. But contacting support either through email/calling will usually get the problem resolved in less than 5 days usually.

4
Date of experience: Jul 04, 2021

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