Review Time
This site was GOOD until it wasn’t. Had no problem using £5 MasterCards I had claimed from Swagbucks taking part in surveys and it worked like a charm. So when I’ve claimed the £10 MasterCard option and I was introduced to KYC regulations of course, like everyone else here, I was locked out of my wallet when I couldn’t verify my Identity, Unable to have access to my £10 MasterCard. Because seriously, who the flip is going to launder £10!??? I was sent the KYC link and sent in my info hoping to identify myself and get access to my card. Reading the reviews and seeing some people STILL not having access to their wallet, I can only hope and pray that my identity can be verified and I can have access to these cards. ADVICE FROM ANYONE FROM SWAGBUCKS: You might as well earn an extra 100-200SB and claim the PayPal cards. All you need is a PayPal account, linked to a debit or credit card. Cash goes into your balance directly. This is more efficient than the Process for Prepaidsolutions. It’s a wonder why Swagbucks started using a sucky website with a sucky system in the first place! So I feel the need to condemn SwagBucks as well. Shame on you all.**EDIT 21/05/21**: I can't believe this GOD AWFUL customer service- was told to RESEND my details as ''additional information was needed.'' CAN YOU BELIEVE THAT? They're the ones who suggested sending a Drivers License on their questionable unsecure forums page so I did. Contained my FULL name, DOB and my address and EVEN that wasn't sufficent enough? Not a chance been taken here I give up. I am fully confident in my decison of giving this site a BAD REVIEW and I've even taken the advice of their stupid freaking bot thatresponds to EVERY review. And so, as a last-ditched effort I'd written to the email provided. ABSOLUTELY USELESS CUSTOMER SERVICE. If there was some good to be prevail the bad, it's thanks to Swagbucks. While I have been encountering problems with Prepaiddigital, I've reached out to SwagBucks to see if they could've done anything about it which they had kindly gave me back 1500SB. Happily surprised from this outcome as they do not usually give refunds after you have a gift card. Such wonderful customer service unlike a certain company.. I was able to reward myself a nice £10 PAYPAL gift card. So to Prepaiddigital, you will DEFINITELY won't be seeing me, and 75% of us anytime soon. Massive F to you and your shabby run company.
I tried to figure out how to give a half star rating. I earned two $50.00 ecards from two companies I've been with for years. I paid one bill with each card. I had $20.00 left on one and $7.00 left on the other. I have not been able to use the balance on either one. The next time I request payment from those two companies, I will request the physical gift card instead of the digital ones. I have been able to get all my money before when I got the physical cards. Never again will I request a digital card. This company does not even deserve one star. I tried to remove the one star, but was unable.
Like someone else on here I have been trying to redeem my £5 from Swagbucks. It keeps asking me to verify and then won’t accept it. They don’t seem to understand that Swagbucks don’t give you a digital token, you have to login to get your card which you can’t do if you can’t verify! Customer service is a joke, the agent I spoke to was clueless and pretty rude. Not using them ever again. Avoid like the plague. Thanks for the stock reply. Not sure what “ username “ you are trying to locate me with as I haven’t provided one ?
You prepaidDigitalSolutions are a piece of crap!! When I tried to use my $50 card it is declined. I call twice but you say nothing is wrong with my card. Then finally say not all merchants accept the card. Go on line to view who does. Well there's no information on who does!!! So here we go again calling another !-877 # to verify who accepts this card. What a pain in the ass!! Hope it works somewhere but not holding my breath. Why do you even bother? So stupid......
I was given a $500 virtual card as a work gift for 5 years of service, actually, I chose that option, BIG MISTAKE! On multiple occasions the card was declined, it was difficult to use the funds and then, without warning, the funds "expired". I logged a ticket with customer support and was told "Upon expiration of a prepaid card, any unused funds are forfeited. Take care"So my employer paid for a $500 card, and Prepaiddigitalsolutions make it difficult to use until they shut the whole thing down and take your money, so basically a scam in my view.
never again! nothing but problems, they want ID for a £5 card from swagbucks, sent photo of driving licence, now saying thats not good enough and asking for additional information??? customer "service" a complete joke! I'm just going to write the fiver off and NEVER use them again, not worth the hassle
The worst service ever. They blocked my Cards with asking me to submit my ID through a secured url. I did the same long back and informed them but they didn't reply for this. They never reply. I have mailed them more than 10 times in last 10 days but seems they don't know How To check mails or they are taught not to reply. I was Looking for negative Rating option to rate this company
Bunch of muppets who cannot read through a chain of supplied information. They needed proof of name and address, and asked for a driving license which I supplied. They then asked for proof of address using a utility bill, forgetting the driving license has that information on it. Called their (Indian) call centre who are good at calming you down and end up doing sweet FA. I now got an email asking for the initial information again!!!I feel very generous today (aka being sarcastic), and so I'll give it one-star.
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