Review Time
Excellent service and kept me updated regularly on the progress of my laptop warranty claim. Jonathan sent back my replacement laptop with my existing hard drive fitted and re-encrypted in the new chassis so it was returned to me with nothing to do except login and go!
I bought a top spec PC from Punch last November. A program (Affinity Photo) has recently been crashing. I phoned Punch today and Jonathan spent 1¾ hours helping me (he called me back), with telephone support throughout and on-line remote support except when the computer was re-booting. He stuck with it until the problem was fixed. I have found out from Serif Affinity that it turns out that there is reported to be a bug in the top Intel i9 CPU and while waiting for Intel to provide a fix, the motherboard manufacturers (in this case, ASUS) have provided a BIOS upgrade to overcome the problem.I would not have known this, and would not have known how to fix it.A big Thank you to Punch Technology and to Jonathan. I would definitely trust them again if buying another computer.
The PC was delivered a week late - despite repeated promises it would arrive on-time. (15 emails sent to date.) There was NO relevant documentation with the PC -and it has one faulty component.I immediately emailed to no avail, and then called their 'HelpLine' the day after receipt of the unit. The member of Staff answering, 'hung-up' on me when he judged I'd made a "rude" comment about the lack of response to my MANY messages! NOT what you expect when they've had my £2,599 for almost 3 weeks before delivery.Re The Response( below): I do not accept my "language and attitude" was "unacceptable". It's not true that I used any unacceptable language. My 'attitude' was one of total FRUSTRATION with the poor service -and misinformation, I have received from this company.They might avoid employing staff on a 'Helpline' who are so easily upset by the slightest of criticisms...and who are then themselves rude to customers (by hanging up on them.)I wonder if I can send this PC back, rather than having to deal with them for 3 years!!Watch This Space!!
I have had 4 PC's since 2020 but unfortunately this may be the last time I order. On the whole they are a good company but as another reviewer said, there are issues regarding updates, length of time of build (after paying over £50 for Express) and not offering the chance to speed up the build by choosing another part other than the one stuck on order.My 1st/2nd PC's were perfect, the 3rd lasted less than 6 months, side panel damaged by strong glue of stickers - the case manufacturer sent me a free side panel from Germany, screws missing from parts (yes, only 2 screws holding in a 1000 power unit!) and needing 2 motherboards, both of which failed.My latest PC is still not here. It was ordered on Monday 27 May (Bank Holiday) on £50 Express Build. It was due today but DPD blamed a motorway accident for non arrival. Speaking of DPD, this is the 3rd consecutive package from Punch that DPD have failed to deliver, yet you have no option to choose another carrier.As I said, Punch Technology are a good company but it is tiring to go through the chasing-up process and they appear to be a little slap-dash. It seems they are also not too eager to let you know that the service you paid for will not come about (mine was just on the 5th day this time but only after I made contact with them).Mr Sion Roberts has been the person who has been most helpful for my last 2 purchases (I shouldn't have had to buy 2 PC's since January though!). Even when he was out of the country he made contact with his office to ensure that my PC would be built and picked up by DPD on time. The fact that it then slips into a parallel dimension when they collect it is not completely the fault of Punch, but maybe if they gave other options?
Great until things go wrong! Called for assistance with a faulty motherboard. Was advised over the phone that it would be repaired under warranty, so packed the board, and shipped it back at my expense. Took a week for them to acknowledge the delivery, then after this time they then informed me that it wasn't under warranty and sorry but they made a mistake. Total waste of my time and money...
Shocking. Ordered £3500 pc with express build 3-5 working days. Not heard anything, so I emailed asking about update. They replied “it’s only day 3 we will update when we start”. On day 5 (!!!) still no contact I called to ask about it. Been told they apparently just ordered motherboard because they haven’t even looked (!!!) at my order yet and possibly will build next day and should be shipped mid week. It is now Wednesday afternoon, I still haven’t heard if they even STARTED to work on it. Customer service on the phone was terrible, didn’t care at all, no explanation of why they being late and that “best they can do is refund the express build” but so far I got nothing. If I ever get my order (which I highly doubt now), I will update the review considering the product. UPDATE:I was contacted by Maria on that day. She explained that there was few parts that they had to order and this is why it was late. It was build same day and to my surprise delivered next day of which also I got email about so I knew when to expect it. It came very well packaged and runs amazing. Overall I am happy with it now, it’s good to know they do actually care about the customers.
I can only report on the buying experience which was very good. I will send another review after a few months of use.Delivery within estimated time. No damage in transit.All components to the custom build specification. No loose screws rattling around in case. Very good UK support. Quiet fans with normal office use.
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