Review Time
Pissed off to the maximum level with this company. i ordered on 17th april. within my 15 day return period in the first 7 days i have attempted to return the phone and was told it can not be returned if accessories are not in their original packaging. I receive one reply a day from the stupid company and have no proper way of communication. their landline number is in the united states and it says its english number. After receiving a returns address i go to the post office to be told the item cannot be returned to hong kong as it has a lithium battery and they will not allow it in their country.. so now im stuck with this phone and the company have made 0 effort to respond to any of the 100 emails i have sent. If you have any sense DO NOT BUY THIS PHONE. I MADE THE MISTAKE OF NOT RESEARCHING. DONT BE THAT GUY. i hope this helps some of you. Paypal wont even help either
I am currently filling a paypal dispute with this company. My red magic pro 8 phone is faulty and as it has been after 15 days despite the law on electrical goods in the UK refuse to do anything about it. I would avoid this poor quality poor service company at all costs.
This company is disgusting. Quick to take the money but no communication or service.I placed an order for the red magic 8 Pro on the 6th March it is now 20th March and I haven't received any updates or tracking number. I have written 3 emails and had a chat with someone who kept dodging my question ❓⁉️ where is the phone? And he said sorry we will send it soon?! What?I wish I read reviews on here before ordering. I tried to cancel the order but they won't let me. I have now to open up a dispute with PayPal God knows how long that will take. The website looks like a UK website so I thought I was buying in the UK but in actual fact you are ordering from China This is deception!Please stay the f away from this trash 🗑️ they have YouTubers who hype them up for money 💰 but in reality the service is dog poo. Worst experience of this year! Cheap things are always expensive I guess😭
I wanted to return my item under the 15 days return policy and was told to send it back to Hong Kong that took nearly a month to do so.I believe if you sell something in the UK with a UK website, you should have a place you can return it back to in the UK!Having taken nearly a month to return and going through the tracking and having the concern you've done it right seemed too much.I'd not buy from them again as the support was lacking and the return process was not an easy one at all!
I Purchased a redmagic 8 pro The day of presentation. They were very fast to manage the order.. Too fast. I didnt have time enough to change the item (I wanted the Venue version but still no available). So I decided to return the smartphone with the box unopened. I did it and the provided me a full refund in more or less 15 days. I would say so a "serious company" with standard times of Customer support managing. Sometimes too long time waiting answersBut finally they provided me a refund
One of the worst experience ive ever Had with a Return.I got a Phone with Pixel Error and Had to send IT Back for refund.After 3 weeks without any informations i got a New Phone instead of Money Back. After that i contact the Support about the 10 and Last Time.They tould me i never Had sad i want my Money Back. Thats Not true.There English Support ist pretty Bad and No other Language ist there for contact.Never would buy directly from Redmagic EU Shop.The Phone ist OK for the Price but Lacks Updates...
I ordered a redmagic 7 pro and the quality of the camera the Fan and Software we're not acceptable for the price. So I wanted to send the phone back to receive a refund. Then it startet to get worse because you have to contact the support to send the phone back. After sending the phone back I am waiting for the refund, but nothing happened so far. First they told me IT will Take 3-5 Business days. After 5 Business days they Tell me IT will Take another 3-15 Business days for a refund. This is by far the worst shop on the Internet.
I have ordered the Redmagic 7s pro .. the packaging came with no safety and the phone was bumping up and down in the package as it had a 5 cm gab between ends.. after opening the package the phone had a smal dot scratch on the screen ... Not only that the phone seems to be faulty and 6 out of 10 calls i speak there is a robot scrunbeling like old tv having unstable image sound in the other end of the conversation ( or you can say it like signal loss or lagging ) that the other person cant understand nothing of what i say ..i dont want to mention front camera is worthless and the screen is 120Hz MAX not 165 as they advertise..the worst is i have informed the customer service and they send me how to try and fix this problem on my own by becoming a technician in other words and do their job 😅 trying to fix a brand new phone 1000$ thats ridiculous.. after i did step by step what they said and restart the phone i wasnt able to use it again as it stack on password screen thst i cant type because of it entered pocket mode and the sensor started to go crazy saying i need to remove my hand from the upper screen when i dont have nothing covering the phone.. so after many many hours and trying i wasnt able to logg in and had to wait for the to give me further instructions how to fix it ( technicians lessons ) .. after all this i asked for refund and to take their garbage back and they responded to me that they only can refund me if the package is not opened or damaged and the phone is not used 🤣 .. and i had to pay shipping and if all the above where okay then ship the phone to them ( where i have to pay shipping ) and if they find it faulty only then they will refund me . That will take arround 1-2 months to have the phone back to me 🤣.. but the funniest thing is how i would know the phone is faulty if i didnt unwrapped the package and use the phone? Ahhaha 🤣 .. so in other words this is Scam and Fraud for me .and their customer support dosent support you at all in the end ..instead making you more anxious and frustrated.. stay away from this company and customer service.. i have no choice now than to sue them and go this case to court.. i also go proof videos and photos unwrapping the package and everything..
Where to start.Bought a Redmagic 7 to replace my Razer I'd had for 4 years and thought that I'd go for another 'gaming' phone after the Razer due to my good experience with it.Ordered the phone in early July and it took until August to arrive, and that was with me having to chase the delivery for almost two weeks then wait almost another two for it to actually turn up.After it eventually came, I was provided with a charger that wasn't the correct type for my country and was given a cheap European to UK adapter which the charger itself would fall out of because of its own weight. The OS was an absolute nightmare. Trying to even change the default launcher took Google searches and a number of YouTube videos to ensure I got to the right setting otherwise any and all changes were reset. The loud speaker on calls would frequently swap between the top and bottom speakers, breaking up calls with interruptions and changes in audio quality and volume. Apps would frequently crash and for a device boasting 12GB of memory, multi tasking was non existent.The fingerprint sensor was buggy at best, sometimes never recognising my prints then having no issues multiple times in a row, only to again, not workThese are the standout errors. After a couple of months, the touch screen started to have glitches that I initially thought were due to the screen protector that came with the phone out of the box, so I changed that to the official glass one that I bought with the device and when the glitches continued. I got in touch of Redmagic who asked for a screen recording of the touch screen not responding. After explaining how that was not going to happen, and being dismissed by support, the touch screen completely failed rendering the device useless.Under three months and I was left with an expensive paperweight.RedMagic have now told me that because I'm past the 15 day returns policy, I can't have a refund on the faulty device and keep passing my ticket from department to department either saying nothing or asking for software info and screen recordings I literally can't provide.Absolute waste of time and money. Avoid at all costs.
I was quite happy with the red magic 5G.It was quite good value to performance, at least if you can look past the bloatware.but this week it stopped charging , the phone is 2.5 years old.I contacted service and they gave me basically no advice or reason for this issue. All I got was you are out of warranty you have to pay for repair and shipping.When I asked how much they told me to call some number in czech republic. I guess my fault trusting a cheaper company and expecting some kind of support, 6 months out of warranty and I might as well buy a new phone. Well for sure won't be from nubia.The phone was never used outside has skin to protect it never even put in my pocket, its only been used for gaming inside at home. And then one day to the next just totally fails, very clearly fabrication fault but still I get the bill.Shame on you NubiaUpdate: just got a reply from the service centre:"Hello, if the motherboard is defective, the repair will be quite expensive - around 500 € without VAT.You can register the repair on our website if you agrey:.....ThanksS pozdravem / Best regards "Wow amazing it can cost more then the newest phone today 500 euro without tax and without delivery and returnComplete scam,Shame on you Nubia
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Delivering the most complete gaming experience on mobile. That’s the goal we had in mind when we set up Red Magic.
