Review Time
My Red magic 7s pro won't charge past 76% and I've been back and forth with them and they try to tell me that it's not under warranty but I've been having issues for over a year and now the phone keeps turning on and then off so I received an email just right now and they wanted to charge me 299.00 to repair this phone that is still under warranty.That is ridiculous.
To be honest, you can't give Zero stars or give a negative value of stars but if we could most people would do thatLet be frank: don't buy any product of Redmagic !!! The phone I received was faulty on arrival and within 4 hours after unboxing already had multiple lockups, screen freezes and black screens.Software updates were non existing. If any were available, these couldn't be downloaded because of the lockups.The software was installed in such a way that you could not install an other launcher to get rid of the horrible Redmagic experienceCustomer care is also non existing, refund policy as stated on their Redmagic website is not honoured. For a faulty piece of hardware they expect you to send the whole package to China out of your own pocket, without any guarantees you get back that money and without any guarantee if the package mysteriously goes "missing". According to the Law they should provide a new working phone or give a refund but requests for that remain unanswered.Already working on it for more than 3 yrs and still no result. They hide behind another border, faking ignorance about the case every time you contact themIndependant checks in Singapore on the phone showed it was a faulty piece of hardware that never should have left the production line. It was advised never to buy any product of Redmagic as they have seen many Chinese brands and phone types and this brand never came out on top as far as they knewIts absolutely true I did not check any customer satisfaction or experiences on the brand, and I wished I would have done that. Reading so many horror stories about Redmagic experiences should have been a major red flag, as big as the biggest red flag of China.After this debacle I bought a Xiaomi Black Shark and that one did work without any hitches, with 14 days not happy return policy no question asked. And its still working.
I purchased the Red magic 7 pro and not long afteards I damaged the screen. I reached out to nubia and expected the support to be polished and proud of their products. Mistake one. Then I expected the support staff to be truthful..they lied. Example: "We fix for 3 hundred." They haven't even looked at the phone but believe they can diagnose across the globe, with out the phone in their possession, and give me a quote. Mistake number two: "we tried to call you" ok. This one's hard to prove, but a detailed message will tell me who the messages is from. They never left a vm. Mistake number three: they careNopeI wouldn't recommend this company to anyone. Good phone but the worst support I've seen in years. Terrible.
The support is absolutely rude and ridiculos… swear to god i ve asked a question an he left the chat without answering me …. I don t have the phone but the support can say a lot about a company and no way i will buy this phone … don t buy
Received a faulty phone that took ages to turn on and when it turned on, the screen went black after couple of hours use with green colour glitches all over the place. It never came back on at all.Wrote many times to customer service about refunds to which I'm told i can do it on the website, but clicking refund/returns icon on their website takes you to a page cannot be displayed...As far as I'm concerned this is a scam company now and if the refund is not started today having asked them many times, I will be speaking to authorities and trading standards about Red Magic.Since the returns button on their webpage is not allowing me to return the item after receiving for only 1 day I've been asking them to start the returns process and waiting for this to happen... Clocks ticking I want my money back!Have now been in contact with Authorities and trading standards because Red Magic have asked me for my address 3 times!!! Each time I send it, they do not start the refund process and are pushing the date back more and more. You get 15 days to start the refund process and they are not initiating...I will update this review if things changed, but like previously mentioned, the button to start a refund process does not work on their website, and they do not start it themselves. This is another on-going dispute and RedMagic will be facing serious legal action if they don't comply soon.You do NOT sell people dead on arrival phones and then offer no method to refund other than broken methods...UPDATE 12/06/2023RedMagic have sent me a label after asking for my address confirmation again, and told me to arrange the collection through their website. You cannot arrange the collection through their website and they reply once a day briefly with little information.Now the phone has been sent back/returned and I'm waiting for my refund... I had to send it manually as many shops did not accept DHL which were labelled as such. If my money is returned I will update this review.A truly stressful experience.15/06/2023: Today I received a refund and they paid for the phones return.The biggest takeaway from this is that the website must clearly state you're purchasing from Asia, so that all things service, products, and most importantly postage n waiting times will be from there. If it had stated that, then I wouldn't have purchased from Asia, specifically because I do not have the time to mess around receiving faulty goods.
Purchased a monitor from this company. The monitor was defective, support took long periods to respond every time and when I requested a return they stated that not only would I have to pay for the return shipping (which doesn't surprise me) but they want to charge an addition $50 to repackage their defective product. Horrible service.
Having 2nd phone from them and it's just garbage, first one had some faults, which was red magic 4 or 5 , can't remember, correctly, but 7tg is even worse, sometimes disconnected from mobile network, so you just have to restart it, what takes ages to do so, with my first phone when I wrote to them , they told me to send it back to them , on a question what phone I'll use during that time, they don't give a shhiit. It's just unfinished product, so that's why you probably paying half a price.
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Delivering the most complete gaming experience on mobile. That’s the goal we had in mind when we set up Red Magic.
