Review Time
If you buy from Red Magic (Nubia), just make sure you never send it to them for repairs. They'll give you bad instructions and leave you without a phone for months without resolution. Can't recommend them. I can prove that the mistake was made on their end; it's all documented. I've basically been given a variety of mostly copy and pasted responses since the issue was found (they gave me bad instructions on where to send the phone, and now it is lost). They've made no effort to offer a solution of any kind, just pushed off my issue for another few days over and over by asking me to be patient repeatedly. I've been without a phone from just about the beginning of November 2021 to now (January7, 2022). Zero solutions offered. I was very happy with my phone, but damn their service is bad.
If I could give 0 stars then I would! 3 "customer service" agents ended the chat when I requested a refund after being messed about. I finally got through to someone who said they cant issue refunds but someone else will. So £400 down until they decide to give me my money back! Absolute joke AVOID
People are trippin here. I got my Red Magic 5G on Amazon. I had it delivered good and I'm right now typing on it. It depends on where you shop online. Be sure the carrier of where you buy it is legitimate. I bought mine on Amazon and I definitely and realistically received my Redmagic 5g Phone. Super fast and super smart camera!!!
I haven't even received the phone yet and already having problems. Whoever shipped the phone wrote out the shipping information completely wrong.. total value on the label was 340usd, which was wrong, it's 700usd or £509. Its down as a personal effect, which is also wrong. As a result, it might not even make it into the country as customs will hold it in the UK, or charge me a silly amount to deliver it. All of this just to avoid paying extra to deliver it.
WORST CUSTOMER SERVICE. STAY AWAY!!! Ordered 6 Pro which took forever to arrive only to be completely bugged with various faults. Spent £62 ($100) for calling the technical hotline who sounded confused as if they were reading a script and didn't do jazz by advising to reset the phone & download the latest update. It took another month to receive the correct reply regarding returning the phone for a full refund (they disregarded my inquiry regarding the phone call charge). It took only 2-3 days for DHL to deliver the phone which annoyingly I had to chase Red Magic again for the correct information regarding my refund as the phone was returned over a month with same status 'waiting'. Sadly the information was another canned response and incorrect as they said my refund had been issued and to contact my bank. I spoke with my bank who confirmed it had not been received neither pending. I emailed Red Magic to confirm the date they refunded only to be responded with identical canned responses. I then gave up and called my bank who filed a chargeback. I lost money and time in the most frustrating way you can imagine, I strongly advise you to STAY AWAY.
Customer care absolutely disgusting.I sent my phone (RedMagic 5G) 3 times, 2 for the same issue (phone didn't charge)I wrote them an email 2 weeks ago, for the third time, because the phone doesn't charge again, asking for a final solution (exchange phone) and they never reply, only with automatic emails.Please stay away from this people, useless and unreliable
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Delivering the most complete gaming experience on mobile. That’s the goal we had in mind when we set up Red Magic.
