Review Time
I submitted medical documentation and personal information to request a refund for a concert I couldn't attend. My request was denied, and the tickets were not resold. It's disappointing that a reputable company uses a third party for refunds. I paid a considerable amount for refundable tickets, and now, I'm left without a refund. I've lodged complaints with the company and consumer protection agencies.
I had to cancel a room due to unforeseen circumstances. Despite confirming a car pick-up a week in advance, I was informed the day before that it was unavailable. I provided all necessary evidence, but my refund request was denied. My advice: avoid this service to save your time and money.
I used Refundable.me expecting a legitimate, transparent refund process, and my experience has been the opposite. Their policies look straightforward on the surface, but once you submit a claim, everything becomes unclear, slow, and frustrating.They repeatedly asked for documentation that is impossible or inappropriate to provide, including sensitive information they should never request—especially in cases involving U.S. military orders. Despite submitting valid, official travel documents, they continued to push for more unnecessary paperwork while ignoring what was already provided.Their communication feels scripted, dismissive, and unhelpful. At no point did they show any understanding of or respect for how military travel actually works. Based on my experience, this company is not U.S. military friendly at all, despite their wording implying otherwise.Even when the hotel and booking platform confirmed details, Refundable.me still refused to move forward. The process feels designed to delay or discourage legitimate claims rather than help customers.This service advertises itself as a safety net, but in reality it feels like a roadblock with no real intention to issue valid refunds. I strongly caution anyone—especially service members or families dealing with sudden orders—to avoid this company.If your travel is time-sensitive, work-related, or military-related, Refundable.me is NOT the company to rely on.
I booked a hotel, but when I requested for the refund based on the policy, they refused it without explanation! I contacted the hotel management and I told them please remove this company from your partners, because they are not helpful at all, management will check this for the fraud/scam.Based on the reviews this company refundable.me do not provide a refund to anyone.
My flight was delayed, and they refused to refund my money, claiming they needed the delay to last longer. They didn't care that it was an international flight, that there were long lines at immigration, or that we had to get a medical certificate to enter the country. Completely thieves and scammers.
I have to cancel my flight due to unforeseen circumstances and I requested a refund and I have not heard back from them and It is so frustrating I will not be going back to FLIGHTHUB or REFUNDABLEME if I don't get the refund. This is extremely frustrating.
This seems to be a scam. I don’t even realize why pay for cancellation insurance if their conditions cover everything under the sun NOT to pay you. I couldn’t make the trip for relocation reasons. They took my money and the money I paid for the insurance. Each company who aligns with them should disengage with them or they also will eventually go down. I’ve seen a lot of bad reviews about them. It’s too bad. They should have a major case against them and be sued.
They are a scam. After purchasing their flight insurance for a flight my senior dad had for his cancer treatment and having an emergency his dr even send a signed letter for they refused to refund but ask for our banking information and continually gave some windy run around and finally agreed to a partial refund (though we bought insurance for a full refund). They insisted on sending his personal banking details through their forum that never had a place for it in the first place. I will never use any site affiliated with them again and I can’t say a single good word about them. They are 100% without question a scam and need to be reported.
If I could give them ZERO stars, I would. *EDIT 20/11: After reading all the reviews, I decided to leave my own and also emailed their customer service (email provided on this page) explaining how frustrating this experience has been, especially given my current circumstances. I received a response about four hours later confirming that my refund had been approved, and can confirm the funds have already reached my account. I’m relieved it’s been resolved, but it’s disappointing that people have to go through such a stressful process to get an outcome that should be straightforward.------I bought two tickets to the AC/DC concert on 21 November in Sydney. Unfortunately, my partner was recently diagnosed with a brain lesion and is currently undergoing an MRI. His doctor provided a letter stating she does not recommend he attend the concert. As his primary carer, I can’t attend without him.Despite this, Refundable Me refused the claim because the doctor wrote “he was diagnosed last week” instead of listing the exact date, even though the letter itself was dated and clearly recent. I also included two additional documents: the MRI referral showing the exact date and a referral to a specialist (which are highly confidential ). What more do they need?The concert is tomorrow. There is absolutely no way to get another GP appointment on such short notice. Yet they still rejected the claim.This service is HORRIBLE. Do not waste your money on the extra fee, it is completely useless. Not only am I now losing $500 during an already stressful and emotional time, but their lack of empathy and rigid, unreasonable requirements have made everything even worse.
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Our customer experience is of vital importance to us and a source of real pride; if you feel we haven't met up to our standards please contact our Customer Experience Manager at trustpilot@refundable.me
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