Review Time
I had the worst experience with Refundable.me and I want to warn everyone before they waste their money like I did.I paid EXTRA for their “refund protection” service when I booked my airline ticket. I bought this add-on specifically so that if anything went wrong, I would be covered and able to get my money back. That was the whole point of paying for it.When I requested my refund, Refundable.me refused to honour the protection I paid for. Their excuse was that they “do not refund tickets bought by accident,” even though my situation had nothing to do with an accidental purchase. My booking was unexpectedly processed through a third-party agency, and I was unable to use the ticket. That is exactly the type of situation refund protection is meant to cover.Instead of helping, they sent a generic response and immediately closed my case. No proper investigation, no care, no support.I genuinely feel misled. They advertise a service that sounds protective, but when you actually need it, they do everything they can to avoid paying out. It feels like a complete scam.I am extremely disappointed and will be escalating this matter legally and through consumer protection channels.Do not waste your money on Refundable.me they will take your money and refuse to help when you need them most.
I’ve been trying to get my refund and have finally advised them that I’m contacting consumer rights, I’ve just read the worst reviews of this company on here. Giving people false sense that their booking is refundable . I have had physio n Gp is aware of my condition however why do they even need a med cert to refund my £29, will cost me that to get a med cert. if I was fit to run I would have as I love these events however Ive advised them I’m happy to start an online campaign warning all the running community about mine and others experiences.There is no number online to call them which is quite frustrating
I was relocated to the NT for work for 2 months and even though their refundable tickets say 'Refundable for work relocation,' the tiny tiny fine print (that is almost impossible to find) says the relocation must be permanent. TOTAL SCAM.
We need to be able to give zero stars. DO NOT waste your money purchasing refundable tickets. I spent $150 extra to have refundable tickets. I fell ill the day of the concert and was unable to attend. I lodged my application to have my tickets refunded and just received a response saying because I was not examined by a registered medical expert BEFORE the event? Are we supposed to see a doctor the day before if we are healthy and well just in case we fall sick the next day? I fell sick on a Saturday afternoon, the concert was in the Saturday night? Illness is under their ‘covered’ conditions?
EDIT: after posting this review the company got in contact with me, reviewed my case and accepted my refund request. Original review: This is my first ever review, only making one because I feel the need to telll everyone to. STAY AWAY!! These guys make the refund process as close to possible as they can. You pay top dollar for their services just to be completely slapped in the face even with legitimate reasoning (such as my recent spinal surgery) when they deny you on stupid basis
13th November 25Fielded a call from fella in England telling me my application for refund has been approved!Today I see my bank balance has improved as well.Thank you Refundable.me ... sort of!While I expressed my appreciation, I did not miss the opportunity and asked "Why was the process so difficult?"I pointed out, from personal experience, communication is nowhere to be seen. Forms and questions/acceptable answers are chaotic and unnecessarily convoluted.Mr Refundable.me promised to bring the matter 'to the attention of the board'.Thank you Refundable.me and Trustpilot!The next bit is what prompted and opened an avenue of communication (Trustpilot) - that I found by accident - deep in the text of another's complaint.10/11/25 I wrote ... COMPTETE LACK OF CUSTOMER 'SERVICE' - DELIBERATE OBSCURATION/INCOMPETENCE - ITS A SCAMJune 25 bought 3 tickets for AC/DC 12 Nov 25 Melbourne show.Paid extra for "Refundable Tickets".Refundable.me refund form lists "Illness/Injury (including Covid)" & "Pre-existing medical condition" among 16 acceptable reasons for requesting a refund.July 25 I'm diagnosed with cancer.August 25 I find out I'm booked for a major operation October 31st 25.October 25 I apply for refund.I am required to present evidence of; (1) Date the medical condition was first diagnosed; (2) Full details of the medical condition; (3) The date you were informed or made aware of the surgery; (4) A medical recommendation confirming that attending the booked event is not possible; & (5) Evidence that you were placed on the surgery waiting list.I was able to provide all the above requested information.BUT! That wasn't enough. I had to "Provide this information in a SINGLE MEDICAL NOTE will help us assess your application efficiently and ensure it aligns with our Terms and Conditions".Even that I was able to provide.BUT! That still wasn't enough!(September 25 I had listed the tickets on Marketplace Ticketek for re-sale.)Now Refundable.me is asking me to confirm if I have sold the tickets.I ask "Huh???" How am I supposed to do that?" and point out that Ticketek, Refundable.me and Marketplace Ticketek are all in the same company.I am now sent back to the very beginning of the exercise AGAIN trying to complete their 'forms'.132 849 Customer "Service" # is a joke. Customer is afforded a 20 second message that simply hangs up!1300 665 915 Customer "Service" # is also a joke. Customer is warned "this number is for accessible seating inquiries only" and encourages customer "to hang up if call is not related to accessible seating".I remained on the line for 20 minutes and finally got to speak to someone.Extracted their promise to call me back.No call back.Still no refund or even an inkling of a refund.Forms are misleading. Terminology chaotic. Severely hampered when attempting to fill out the forms.Ticketek receipt shows Confirmation #; Order #; Reference #; Customer ID# but the form asks for "Ticket Account #"!WTF is the "Ticket Account #"??"Event Name" is yet another difficulty. Ticket says "Event Name" is "AC/DC" ... try to enter "AC/DC" on the form. Customer gets "No Result" and the rest of the fields are greyed out!HOW IS THIS EVEN LEGAL?IF THESE CLOWNS ARE SOLICITING MY MONEY UNDER THEIR ADVERTISED TERMS AND CONDITIONS HOW CAN THEY LEGALLY CHANGE THE GOAL POSTS WHEN IT SUITS THEM?
I paid for cover for an outing which I was totally looking forward to. Unfortunately I caught a virus, had a temperature, high heart rate, blood pressure and was really poorly. The GP sent me to a and e as I had chest pains and the hospitaldiagnosed me with a virus. A week later I am still needing to rest in bed! I sent a copy of the hospital report but this was not enough…saying I needed a further report for a ticket that cost £17!!! What a rip off !!!! I am disgusted and disappointed that this cover is not worth the paper written on.
Bought their so-called “refund protection” for tickets to Westonbirt Arboretum. My daughter couldn’t attend due to flu, and they refused the refund because she didn’t have a doctor’s note. That’s unreasonable: NHS guidance is not to visit your GP with flu (and private notes cost money).The product is marketed as a fair refund guarantee, but the small print makes genuine refunds almost impossible. It looks and feels like an unregulated insurance product — and there’s an official FCA warning notice about Refundable Ltd, the company behind this setup, stating it may be providing financial services without authorisation.Refundable.me’s own privacy policy shows they are part of or administered by Protect Group, a UK company that runs similar “refund protection” schemes for events and travel. Protect Group claim they’re “not an insurance company,” but the service behaves like one in that you pay a premium and then make a claim — just without regulation or proper consumer safeguards.After we escalated the complaint and threatened to report them to the FCA for selling an unregulated insurance-style product, they suddenly reversed their decision and refunded us — at 8:30pm on a Sunday night! That says it all.If you’ve been refused, don’t give up — mention the FCA and mis-selling, and it appears they’ll back down. Forestry England and other venues should drop this company immediately — it’s misleading, unfair, and risks damaging their reputation. I have also written to Forestry England to highlight that they are sessentially introducing an unregulated insurance sale so ths could massivly damage their reputation. Avoid Refundable.me / Protect Group and only buy tickets with clear refundable or non-refundable options from a properly regulated provider.
Simply exhausting to pay for refundable tickets (for the theatre) to discover that without having to provide more medical details and an extra letter than required for the medical insurance company - you cannot get a refund. They tickets can be sold on. It’s only for matinee performance for children for goodness sake. How can I go to a busy surgeon and ask for a special letter. More than the cost of the tickets and way too much a waste of his time. Far too embarrassing. I will repeat this review on Tiketek NZ who also should not have presented the extra payment for tickets to be refundable with no warning of what might be involved.
Claim your business profile now and gain access to all features and respond to customer reviews.
Our customer experience is of vital importance to us and a source of real pride; if you feel we haven't met up to our standards please contact our Customer Experience Manager at trustpilot@refundable.me
orkin.com
app.buzzoids.com
eyezy.com
flightelf.com
gymroos.com.au
coop.uk
newarklongtermparking.com
surfertoday.com
planethomelending.com
airindiaexpress.com