Name: rentcarla.com
Telephone: 000000000
Rating: 1.4

Roderick Hughes Guest

Carla cash is not what it seems

They had good rates, but I had to cancel and rebook due to Fox not allowing a time change after the original rental contract was booked. I took the Carla cash refund option since I was going to re-rent a car. Carla cash can be used right away instead of waiting 7 days for a card refund. I then discovered that I could not use all my Carla cash unless I bought all the offered options that you can purchase when renting any car. My problem was that my first rental used all the options, so my prepayment was several hundred dollars, which I credited back to Carla cash. When I tried to rent my next car with bare-bones purchased options, I could only use $20 worth of Carla cash. Seeing this would be forever to use up when renting, I made several calls and then wrote a nice letter explaining my problem and asking for a refund to my card account. I was emailed back that this was not the normal procedure, but that they would review my circumstances. I received a nice refund email and was credited the money within a week. While not happy with the number of calls I needed to make, nor the confusing Carla cash refund learning curve, overall, I would need to give them a favorable rating. I had no problems with customer service, but then I was not combative in tone. I believe that if they explained the whole refund procedure better on their refund page, it would have prevented my whole problem.

Date of experience: Jun 23, 2025

Newton Bell Guest

8 months ago

Rentcarla is a classic scam.

Rentcarla is a classic scam.I arrived at Drivalia to pick up my car which I booked through Rentcarla.Despite having a ‘confirmed’ booking and voucher code on hand, there was no evidence of a booking in the system.I contacted rentcarla however they did not get back to me for hours, so in the interim I decided to bite the bullet and hire another car directly through the hire company.Rentcarla insisted that in their terms and conditions they have the right not to refund me for my pre-payments despite not providing a booking that I paid for and me having to pay double for an entirely new booking.They have a system where the hire company will say it’s the 3rd party’s fault, and the 3rd party (who is at fault) will say it’s the hire company’s fault. Neither will be helpful.Lessons learnt:1) Do not book through a 3rd party, and if you do, make sure it’s not Rentcarla2) Do not bother trying to get your money back, they will refuse

Date of experience: Jun 22, 2025

Jaynie S. Guest

8 months ago

Carla is a SCAM!!

Carla is a SCAM!!! They didn't even have a car in the city i was in! They weren't going to call me and tell me. I had to track them down only for them to basically shrug and say there were no cars. I was stranded with no car!! AND THEN THEY CHARGED ME. And they DID IT AGAIN. When I call them, they hang up. I have emailed. I have written them through there website. NOTHING.

Date of experience: Jun 20, 2025

SB Guest

8 months ago

Car unavailable

The car they were offering was finally unavailable. The solution? They offered another car in a more expensive company (this happened almost the day before of my trip)I strongly do not recommend this company, I had to cancel my trip because of this

Date of experience: Jun 17, 2025

Anderson B. Guest

8 months ago

Possible scam

Possible scam: they allow and arrange booking with debit card, when contact with rentacar company , they never have given ok for debit card. Waiting for my refund. Carla says they need 7 days to process. What an abuse and illegal use of my money if they refund. If they not, scammed!

Date of experience: Jun 17, 2025

August Guest

8 months ago

Waiting refund for membership

Hi my name is Fabrizio Zampieri I booked a car with this company. After making a reservation, I found charged on my card, in addition to the expected rental fee, an unexpected subscription fee of 149 euros. I contacted them for a refund, and despite sending numerous emails, I continue to wait without any result regarding the refund to my credit card..

Date of experience: Jun 17, 2025

Mable Long Guest

9 months ago

Scam

Scam! Scam! Scam! I have been hung up on and blocked from contacting the so-called customer service number after 4 weeks of back and forth trying to get a refund for $600+ for a rental I was never able to pick up prior to booking they told me major debit or credit card were accepted... This was a lie! Terrible customer service in fact supposedly speaking to a supervisor I was hung up on them blocked then trying to call from another number the line does nothing????? Please save your time and money and DO NOT USE CARLA!!!!

Date of experience: Jun 01, 2025

Francie Guest

9 months ago

If i could give less than one star i…

If i could give less than one star i would. Went to Italy (Turin) and rented a car through Carla (their app). All went well with the rental process. Picked a car and chose to insure it through Carla. I then got to the airport and tried to pick up the car. The cashier (Noleggiare) said everything was fine, they just needed some information because i booked through a broker (Carla). In Carlas webpage it is stated (in their FAQ), that you either need a credit card or debit card. So didn’t think i would have a problem with having VISA debit card with me. The cashier asked to see my contract from Carla where it said on the third page, that a credit card and my drivers license are required. It seems like a scam, when they write that either a credit card or debit card is sufficient on their webpage. I was standing in the airport not alle to get the car, unless i paid for the full insurance at the rental office (approx. 600€ more) than i already paid with Carla. So or was possible for me to rent the same car without a credit card, i just had to spend 600€ more… and get a redundant insurance because i already paid for insurance. I then proceeded to mail for a possible refund, but the refused because it was “clearly” stated in the contract, that a credit card was needed… Keep away from this scam company and rent the car directly from the rental company… i had to pay twice… They are based in Turkey and take no responsibility. Do yourself a favor and steer away from this scam.

Date of experience: May 24, 2025

Jarrod Howard Guest

9 months ago

Carla Rental Left Me Stranded Overnight

Carla Rental Left Me Stranded Overnight — A Warning from a Senior TravelerI'm 67 years old and had just flown all the way from Hilo, Hawaii. After a long, exhausting flight, I arrived late at night expecting a confirmed rental car from Carla. But there was no car, and the rental counter had no idea who I was. I was shocked.I tried everything—no help from Carla, no alternatives, and no way to reach a real person. I ended up stuck overnight at the airport car rental center, cold, tired, and completely alone. It was one of the worst travel experiences of my life.I wouldn’t wish this on anyone. I later found out that many people have had the same problem with Carla. Please—do not trust this company. They take your money, leave you stranded, and disappear when you need help.If you’re a fellow senior, traveler, or anyone who values peace of mind: book directly with a reputable agency. Carla is not worth the risk.

Date of experience: May 23, 2025

Whitney Long Guest

9 months ago

Do not use Carla Car Rental

Do not use Carla Car Rental. Carla Car Rental is a this third party company. We booked well in advance, and at the time of pickup there was no suitable rental car available at Gold Car, forcing us to approach nearby car rental companies until we found one that had a suitable car available at no notice. Carla Car Rental offered no support and refused to refund us our booking fee, despite no service was rendered. Extremely poor communication and customer service from this company, who have stopped responding to our enquiry. We do not recommend this company. Save yourself the hassle and book with Avis Car Rental.