Review Time
On their web site the Roofing megastore shows 300 plus 5 star ratings. That has certainly not been my experience. The web site is slick bus sadly that is as far as it goes. I placed an order on 30 June with a promised delivery time of 2 to 4 weeks. I finally got my goods on 15 September delivered 60 miles from where I need it because they were incapable of delivering to site on a given day. Poor communication and a general lack of effort once they had my money.
As most reviews have mentioned the moronic delivery company they use, what annoyed me was Roofing Megastore's apathetic response to having to wait an extra day for delivery as the driver couldn't read a map. Had to pay the roofer for his lost day. Never use this company again.
£1000 material cost £350 to deliver. Delivery window was a month after ordering, which is already a lot. They've then delayed the delivery by a month, without telling me. The only way I found out was by ringing them multiple times to chase this up, each time being told "we'll get back to you" only to hear nothing. Now I have an estimated delivery window two months after I ordered, which isn't guaranteed; so my products still might not be here when they say. Obviously my client is annoyed and I'm out of pocket. Disgraceful service with rip-off costs.
Sent in drawings for a quote, I received a quote and paid for it, come delivery day I realised that they had only sent me rubber for half the roof, 1million emails and phone calls later they admitted it was short by half. I sent it back and then received the "correct quote" £250 more expensive . I paid and another week later received my order. They had incorrectly assumed the fall of the roof meaning there was not enough of the correct trims. After another million emails and phone calls and 6 weeks of wasted time, they email me saying no the 1 x 2.5m trim is correct for a 5m run?? Complete incompetence start to finish.
One Star – utterly disgraceful service, avoid at all costsI placed an order with Roofing Megastore on 3rd May, with a promised delivery date of 30th May. That date came and went without a single update or explanation. After chasing them multiple times, I requested a refund—quite reasonably, given they'd failed to deliver.Instead of processing the refund, they ignored my request entirely and told me they'd deliver the product by 24th June. Against my better judgement, I gave them the benefit of the doubt. Yet again, nothing arrived.So here I am, nearly two months on, still without the product, without a refund, and with absolutely no faith left in this company. Communication is a joke—emails are ignored, calls are met with vague platitudes, and no one takes ownership of anything. It’s as if once they’ve taken your money, you no longer exist.This experience has been an expensive, frustrating, and time-wasting disaster. Roofing Megastore has shown a complete disregard for basic customer service, contractual responsibility, and common decency. I wouldn’t recommend them to my worst enemy.If you value your time, money, and sanity—do not order from this company.
Avoid at all costs...took our 9k then no interest in fixing the issues ,weve given them weeks to fix /solve/work with us & zero interest ... customer service horrendous, no reply untill we chased them numerous times ... no surprise there rating is 1 .... if there was a 0 I'd tick it ... save yourself time & money & go else where .
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Trusted by over 100,000 customers and awarded the Feefo Trusted Service Award, Roofing Megastore are the one of the UK's leading roofing merchants.
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