Review Time
If you are purchasing from outside the UK, be very careful. First you’d have to pay duties and taxes which is fine and budget about 33% of what you are spending for this. Now, the real issue is if the outfit does not fit and you need to return or exchange from outside the UK. You WILL need to return at your own cost. To return from Canada was going to cost me more than the dress. So guess what I’m about $500 down the drain. I emailed them and got a generic message that shipping back is on you in today’s market?? Don’t say I didn’t warn you.
Gabriela is an excellent Customer Service Officer. She answered my emails very fast and took my issue seriously. At the same time, she is very friendly and helped me to find a solution. I appreciate her support very much.
Love their clothing except I advise against ordering online. The white dress I ordered arrived simply in a box without a bag over the dress. Accordingly, the dress had stains all over it and I had to return it. It’s been close to 4 weeks since my return was delivered to them and I still do not have my refund.
Bought a dress, returned it and still paid 9£ out of postage.Self portrait reply“Hi Ricardo, please keep in mind that there is a £5.50 return fee and the original shipping cost of £3.50, which is non-refundable. Thank you for understanding”MeOh right, nice one… so in this particular case you just make money on postage. That is just unbelievable 9£ out of nothing for something that I ordered and returned it. Very nice…topA purchase of 170£ total.
Nice dresses but customer service is not good. The sizing is completely off. I talked to customer service beforehand to get a better idea of the sizing as my dresses are all in Medium but on the website they run UK size numbers. Advice was completely wrong! So i ordered the size which was completely off. Anyways contacted them to explain the situation and that i want to reorder but wish to get free return in return was told its my own fault i got it wrong…Honestly no idea why would they not give me a free return label when i tell them i want to reorder in another size and spend more money!Also went to boutique in Mayfair to get advice on sizing where they said they only sell dresses in sizing SML etc not UK numbering. Seems staff is completely clueless!I also dont understand why a brand that sells 300-500 pound dresses would charge for returns. Stupid policy. Good luck on surviving!
I purchased a $450 dress from Self-Potrait. The maxi, sequenced, formal dress arrived in a box folded over 4 to 5 times, with no tissue paper or any packaging material. When I took it to get hemmed two tailors noticed that numerous sequence pieces were missing. I did not have alterations done. I contacted self-potrait, sent pictures of the tags that were still on, numerous pictures of patches where the sequence was missing and asked for a full refund or $200 (poor quality clearly not stopped from being shipped during “quality check”) refund to pay tailor to fix dress. Although their website says that REFUNDS will be given for damaged merchandise, they insisted that they would only give store credit for the damaged merchandise they delivered. I told them that I could not order another dress from self-portrait because they did not have my size; and based on the exact same timeframe of the damaged dress the new dress would arrive and be ready to wear 4 days after my daughter’s wedding. Self-portrait merchandise is of poor quality, at a high price. The customer service is horrible. They do not answer the phone. Emails come maybe once a business day (time difference is 7 hrs London/BST-MST). Self-portrait does not honor policies posted on their site. I strongly suggest not to purchase from them. I wont be. At my alterations appointment today, the tailor pointed out that the back of the dress is 2.5”-3” shorter than than the front. “Factory made mistake” , she said. She had not seen this much unevenness in a hem. And she is a tailor. Speaks to self portrait’s merchandise quality.
Beautiful quality garments, sadly I had to return a dress I bought for a wedding that’s no longer taking place, I would have loved to have kept it but just didn’t know when I would get the opportunity to wear it again and too expensive to justify it just hanging in my wardrobe. Excellent return service and the money back in my account within a few days. I hope I get invited to another event soon to treat myself to something from your stunning collection.
Perfect clothing and servicesIt was my first time to purchase products from self-portrait. I was a little bit afraid about overseas shopping but the clothing I found in self-portrait was so beautiful that I took a risk. The package was delivered so fast, but unfortunately the cardigan I ordered was too big for me, so I had to do an exchange into a smaller size. Through this procedure, Daria from customer service was very helpful and kind. She quickly answered all my questions so it made me easier to return the item!! I could get a new cardigan with a perfect fit in no time. I appreciate Daria for her great help and quick work. I love my cardigan and skirt that I bought, and I will definitely shop again in self-portrait. I'm not afraid of overseas shopping any more thanks to you.
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