Review Time
I had one of the worst shopping experiences of my life with this brand. I bought a dress in-store for £180 — size S — which seemed to fit briefly in the fitting room. But when I tried it again at home, I couldn't even get it on. It was far too small. I then had to make a two-hour round trip back to the store, only to find out that all the dresses marked as size S fit completely differently. The sizing was totally inconsistent, which is unacceptable for such an expensive product.After finally picking what seemed like the correct fit, I brought it home — only to notice in natural daylight that the fabric was visibly damaged, both at the front and the back. For £180, I expected much better quality and proper checks. Instead, I received a faulty item and had to deal with all the inconvenience caused by their lack of quality control.It’s shocking that a premium brand can sell inconsistent sizes and damaged goods. I spent my time, money, and energy trying to fix a problem that was entirely their fault. Absolutely unacceptable.
I bought a dress for £450 with express international shipping 3-5 days. After 8 days, it had not arrived and was showing as not delivered to the postal carrier by the sender. I sent numerous unanswered emails, and texts to their WhatsApp line. Eventually, they responded by email that the parcel had been returned to them by the postal carrier, and would I like a refund or “replacement.” I responded that I wanted the dress I ordered sent to me. No reply. I emailed again. They said “your parcel is lost in transit, would you like a replacement?” Funny, it was returned 2 days prior? I responded again “I want the dress I ordered sent to me.” 2 days later, “please see below, your parcel is lost in transit, would you like a replacement?” Lady, I’m not asking for the specific lost in transit actually returned to you Schrödinger dress, I’m asking for the same style. All throughout this I was texting their WhatsApp and being told “it’s under investigation, please wait 48hrs.” I even rang them internationally; no answer and no response to my voicemail. It’s now been more than 15 days, no dress, and customer service still saying “do you want a replacement” every time I say I want the dress I ordered. In the end I gave up and asked for a refund (which is yet to be paid). Which is when I came to look at the reviews and saw that so many people have had similar issues or parcels not sent and bad customer service. Are they a scam? I don’t know. Do they give weird scam vibes? 100%
Horrible return policyEverything works fine until you need to return an item. You need to arrange the return yourself, which is quite costly if you are shipping from abroad. I already paid 20 euros for the shipping when I ordered the item, now I need to pay again for the return. I have no issue with the product itself but I would buy their items from another retailer next time.
I’m honestly rethinking buying online from here. You have to pay for shipping and the return, which you have to handle on your own — and that’s way more expensive for a private person than for a company. Sizing is super inconsistent too. I ordered based on similar items I own, from XS to L, and none of the things I got fit. I was ready to reorder in other size but I’m not paying extra again. Just not worth it.
This is my first time shopping this brand since a friend recommended. However, When I receive my parcel, I am so disappointed due to there is no belt only dress.I made a call with customer service.They let me take the package picture and email to them or WhatsApp. Whatsapp need to wait a few days which include in 14 day policy. and they told they can't find a belt and only refund. What a funny thing, a global cloth company can't made a belt. I want that dress but they totally ignore my needs.
Unfortunately, I had a very frustrating experience with Self-Portrait. I ordered & paid for two dresses, but received four, including duplicates and items I didn’t order. Returning them turned into a mess, with vague communication and repeated errors. Despite multiple clear emails from my side, I had to keep explaining the situation over and over.To make matters worse, the return wasn’t processed properly in Klarna, which created even more admin chaos for me. The quality of the dresses was also underwhelming and certainly didn’t match the price tag.Although customer service responds quickly, they don’t actually seem to read or understand the messages. All in all: chaotic, unprofessional and not worth the hassle.
I returned an item which I bought in the store but they don't give refund - I wasn't aware of that!! I took the gift voucher and just wanted to buy something with it online but it says it is expired!! I came 1 month too late. Absolute shocking how much money they make just because customers miss the deadline! I wil NEVER buy again from this brand!!
the dress I ordered was nearly 600 euros and was of very very poor quality of material and cut. I sent it back but 3 days later it arrived again at my home. I lost a lot of time to contact the company on the phone till I received a new code bar to send the item back. After a long time I finally received a mail telling me that my return has been approved and that I will be paid back within 5 to 10 days, but I still do not have my refund back. what can I do ? Order #: 22115462 anita howald
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