shell.co.uk

1.4
1.4 Based on 201 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

1.4

/
5

201 Reviews

5 Star
9%
4 Star
0%
3 Star
0%
2 Star
3%
1 Star
87%

Filtered Reviews

Filter Reviews

Review Time

Robbie F.
Tried to complain to Shell UK earlier…

Tried to complain to Shell UK earlier about a terrible experience that I have had with one of their trading partners The Right Fuelcard Company, and no one their could help me with my complaint.

1
Date of experience: Aug 02, 2024
Jacinta Wilson
Changed the rewards on the Go+ app from…

Changed the rewards on the Go+ app from bad to worse, I will be making arrangements to avoid a Shell garage for the future

1
Date of experience: Aug 01, 2024
yokitk57
The services are utter disgrace

The services are utter disgrace! The manager was so rude to me along with the counter staff, I get that there would be unhappy working days, but no need to treat people the way they treated me.

1
Date of experience: Jul 20, 2024
Claribel Scott
Horrible experience

Horrible experience. I strongly advice you not to visit. They are unprofessional and the car wash is really bad, it demolished my car and later they do not want to pay for the damage.

1
Date of experience: Jul 19, 2024
Giselle Turner
Shell is a major polluter and bully

Shell is a major polluter, not to mention a massive corporate bully. Trying to bury Greenpeace in legal fees with your deep pockets means I'll never be a customer again.

1
Date of experience: Jul 19, 2024
Gia Johnson
The staff attitude is appalling

The staff attitude is appalling, had an terrible stake pie I take it back for a refund dint even got a sorry or anything terrible customer service at Cheltenham Waitrose Gloucester Road garage

1
Date of experience: Jul 15, 2024
MastervichoXD
Dangerously poor quality V Power

I filled up with V Power recently and as soon as I did the engine struggled to start. This carried on for four days. It would eventually start and I managed to run enough fuel through to top up with another brand. As soon as I topped up the problem disappeared and I never had the issue before.I contacted Shell about the issue and they couldn't have been less interested. Very arrogantly they told me they don't test the fuel they sell to the public. Says it all.

1
Date of experience: Jul 12, 2024
yayael59
yesterday morning customer service is…

yesterday morning customer service is very route your fuel pump is faulty not working and very bad customer service. I asked the guys fix pump no answer route I am not happy customer service.Fitzwilliam Rd, Rotherham S65 1PX

1
Date of experience: Jul 05, 2024
Katrina Sanders
Just the worst

Just the worst, I have been collecting Shell Rewards for ages (have around £400 worth) and now I have found out they can't actually be used on fuel and just rubbish from inside the store? Is this true? Your counter staff need retraining if not as I just went in thinking I was going to get a free tank of fuel

1
Date of experience: Jul 03, 2024
Bianca
She’ll go + rewards

She’ll go + rewards, over £3300 worth of diesel purchased over 10 fills to get £1 reward back ffs, how tight can shell be, that’s not a reward it’s a slap in the face, I shall be going back to using the bp card, won’t be using shell again, lucky really as I won’t have to face the stench of there disgusting food they sell, honestly every shell station I have visited smells rancid.

1
Date of experience: Jul 01, 2024

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More