Review Time
A week ago I received a rather stern and rude email stating my website wasn't within the guidelines of the hosting package I purchased, that's fair, I needed the notice but not in that tone. Then, when emailing back asking what I could do to put it back within Site5 standards, I dealt with an incompetent support team who did not answer or understand half the questions I was asking. Even as I replied to the numerous emails Site5 sent with such an unnecessary tone, they treated me as if I never responded. FINALLY, as I figured out how to fix my site on my own and at the very end of this problem do they tell me that I have to log into Site5 to reply to the emails SENT TO MY EMAIL which each email, 10 in total never state. A very disingenuous apology was sent on behalf of Udaykumar G. (their Abuse & Security Department Technician) who I'm 90% sure is a robot. Terrible customer service, not worth using.
After being with Host Excellence for 8 years the service was sold to site5. and the support has been absolute nightmare ever since. They have villagers copy pasting snippets for everything. A bot would have been better. They messed up CSR generation for SSL. Mail servers. They even had no Idea about basic cPanel menu options. Within a year I became an expert on cPanel.Their chat application does not provide an audio notification, so if you navigate to another tab and remain out of sight for a few minutes, support will close the chat, and you have to explain the whole process again to the new guy. Although they do have tickets and past chat transcripts, it is never reviewed. DO NOT USE THEM
I transfered my domain registration from Site5 to another web host. It has expiration date set on 2021-01-19.Yet today (2020-01-19) Site5 billed me, and took money from my account for this same Domain Renewal and email forwarding of this domain for 2 Year/s (01/19/2020 - 01/18/2022).I am moving all my Site5 accounts away from this company as I really don't find them trustworthy!!!I actually had never chosen Site5 to begin with - all my accounts were with another company and they transferred all their business to Site5.
I was a site5 customer since 2006. In 2017, a few months before my plan was scheduled to auto-renew for another two-year term, I switched my site to a cheaper site5 plan. Site5 refunded the unused portion of my old plan; however, I did not realize until recently that they had never cancelled the billing for the old plan, and it renewed in 2018 for another two-year term even while my new plan for the same domain name was still active. My new plan also auto-renewed in 2019 for two more years. So for my last two two-year terms, I have been double-billed for the same website.I was told via a site5 chat window that my old account could not be refunded while it is still active and was advised to place a cancellation request for my duplicate account, after which point a credit would be applied to my billing account. So that's what I did. When that request was processed, they cancelled BOTH plans and my web site ceased to function.The following Monday morning I reopened a ticket and waited for a response. And waited. And waited. Finally, 66 HOURS later, I got a response. I was told that I had cancelled the wrong plan, that I should have cancelled the new plan instead, the one I had just renewed months earlier. Any mention of a refund is quickly met with a link to their refund policy, which essentially states NO refunds beyond the first 45 days for ANY reason. I can attest based on personal experience that "customer satisfaction" and "doing the right thing" aren't valid reasons.So like many other site5 reviewers, I have noticed a decline in customer service the past few years. Their only support options are a ticket system or via chat window. It once was possible to call site5 and speak to someone local if an issue arose. Now, in their exact words: "As an Inbound Support Center, we do not provide a callback to our customers. I am sorry for it. We have discontinued the phone support."One thing positive I will say about site5, their uptime is legitimately very good. Unfortunately, that alone isn't worth the slow and underwhelming support. There are too many other options. I switched to Complete Internet Solutions, which is not only cheaper with a price lock guarantee but provides quality customer service as well; my one issue was resolved via phone in less than an hour. I should have switched from site5 years ago.
This is very bad server do not use thier server they will kill your business, and make sure you beg them to fix the problem. their server is alwasys down and your website will not be runing. in reply they offer you 23 dollers. when you lose 140000 usd ddd
DO NOT TRUST THIS COMPANYThey have virtually destroyed my business online presence!1. Why migrate me from one server to another without telling me?2. Fail to tell me that I need to update the mail accounts to the new server3. Then mess up migration and miss out email accounts.4. Fail to update MX records for my email accounts5. Fail to tell me that I need to update the name servers for the website to work?6. Mess up email settings causing more lost emails7. Mix up MX records for email8. This is straight after a big trade fair that I exhibited at in September 2019, I used Site5 for website and email! Everything went down straight after the show! 4 weeks later still problems!!Then they offer an apology and a $9.00 credit for the trouble - Disgraceful and incompetent AVOID them at all costs. I am transferring all sites and domains I have with them. Please beware!!!! They are dangerous!
very very very very bad server to host. I'm facing a simple problem and the failed to solve it. I can not receive emails from a specific domain.The problem is since 1st of April and today is 18 May and they fail to solve this problem. Every day we are so sorry. Every day we apologise. They said the problem is from the other domain and after headers they admitted their problem and as they reply as usual we are sorry. Not only the problem of emails of the company but also the website suddenly down because they updated their servers and does not inform me. I updated all the website without notice. The worst server you can use their host service.
I have three websites and domains with Site5. Basically, Site5 customer service /technical helpline is slow and inefficient and they are not willing to address technical issues that they have themselves caused. One of my website folder's contents mysteriously got swapped with another, meaning that the doamin was displaying completely wrong website. They were unable to tell me how this happened (this may have happened during migration from my previous provider who Site5 bought out)? It took 1.5 hours with technical support to rectify this. Next day I notice that another of my websites is displaying the wrong content - from one of my other websites. 1.5 hours later and technical support shunts the issue up the chain of urgency. I get an email reply to this ticket 6 hours later. They are unable to provide me with a log of when the folders were altered and by whom (they were not swapped by myself and this is unlikely to be an external hack). So I have had two websites showing the wrong content for I do not know how long and the most recent useful back-up they have is from over a month ago. This will take me some time to go through manually and update. Site5 are not only unwilling to look at what happened, they also haven't aplogized. This is what I expect from supposedly 'pro' webhosting plan.
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I cannot express enough how happy I am with Site5. Your service and support has been the best bar-none... A Site5 user testimonial, read more now!
