Review Time
I purchased a skoda kamiq from group one Maidstone. Being a used car it comes with a year's guarantee and within the first two months I contacted them to let them know that there were 3 issues that I had found. But like most car dealers once you brought the vehicle it is down to you to sort out and take money just to look at it. I complained to Skoda the first guy was very helpful that is why I gave 1 stars but the explanation team just seem to not reply or just fob you.
Yeoman's Helston When taking your car in for a service if it does not have a fault it soon will have. My last two services the car has been returned with brake problems, a bonnet release handle has been broken and I was charged for a replacement, This still does not work correctly. When you book your car in for a service you get endless calls telling you to book in as it is time for a service. Then you get a list of extras you can add to the service. I have my car serviced to see if there are any problems and then decide what to do. They are very expensive a friend was told her brakes needed replacing she was given a price which was more than double another garage
I would love to give Skoda zero star, but it doesn’t exist on trust pilot. All I can say is I’m the poor person who leased a car for three years and decided to take it back four months or so early as was the option.I have been on the phone 17 times today to try and retrieve my private registration number so I can then arrange for my car to be collected and inspected. Nearly 2 weeks ago, I was given an early redemption figure I had to then ring back the following day having paid the fee to check they had it. I spoke to a lady that could not speak clear English. Six days later, I get a letter saying do not cancel the direct debit and to confirm how much a settlement figure was which I’ve already paid.Fast forward 10 days and I have now been told not to cancel my direct debit and I owe them a months money which I had to pay because they’ve now damaged my credit rating and require further payments when they specifically said this was a settlement figureI have phoned them 17 times today to try and get my private registration. I I have been on the phone chasing my tail from 9:10 until 10 to 6 this evening. All I can say is I would never deal with Skoda again I would strongly recommend nobody else to do so either. The only people will read these reviews before going through the front door. I sure wish I would have.I have had a couple of helpful people today, but far too many that are just not cutting the mustard. I have been given documents with passwords which were incorrect. I’ve been promised emails within three hours with my details on which I have not had. I have had information given to me which is inaccurate which has caused me unseen amounts of stress, money, travelling and anxiety. And as of this evening nine days after the initial inquiry, I am just about to try and arrange the car to be collected. However, once again the link on the website I am given doesn’t work, it directs me to another website which also doesn’t work as it’s asking me for information that I don’t have. I am now at my wits end and can’t see it ending any time soon. Not to mention the fact that when they do inspect their car, I’m sure they’ll find all sorts of things wrong with it which don’t exist just to make another final massive chunk of cash out of me. They have deliberately misled me, played the waiting game which leads me into another month rental they have absolutely no idea how to answer a simple query and question and the paperwork that they send does not deal with the question being asked, hence why I’ve had to phone back on numerous occasions today I can’t believe that I’d actually already started keeping a log and we were up to 9 phone calls in the last seven days, now today another 17These people are absolutely ridiculous, Jack, if you’re out there, thank you for your help. I’ve no faith that I will be out of this contract any time soon and I’m so so sad I ever got involved with Skoda.. I was never told at all about the wear and tear policy, the salesman Nick Bramall from Skoda Bournemouth was very deceptive and quite frankly rude, especially when I needed his help the most when nothing else was working.Mr. Bramall, if you’re out there, sorry to say that although you’re a very kind guy to start with you are a disappointment along with Skoda customer service services. How the hell they ever survive to get a business off the ground I will never know.
Despite being maintained to a high standard and covering a reasonable mileage for its age (fault started at 74000 miles at 5 years old), the vehicle has consistently consumed excessive oil since purchase and now presents with a major mechanical fault.Engine Fault:A Volkswagen Master Technician (24 years’ experience) has inspected the vehicle and reported the following:The engine produces a severe knocking noise consistent with piston slap.Cylinder bore on piston 2 is severely damaged and discoloured, indicating oil combustion within the cylinder.Piston 3 also shows heavy scoring and deterioration consistent with internal engine wear.Given the vehicle’s age, full maintenance history, and the nature of this fault, it appears this fault is a manufacturing defect. I have been in touch with Škoda and despite them doing a second investigation, which confirmed the same findings as the first master technician; they have demanded a third investigation. They finally agreed to cover the cost of this third investigation on Tuesday 21st October. I was assured I would have further details and a booking by Thursday 23rd October. Despite my attempts to further contact the executive office I have been dealing with, they have not responded and we are now another week further on. Škoda do not seem to care this is affecting my mental and physical health as well as livelihood. I have a vehicle with a sub par engine that is not fit for purpose and I do not recommend this car or engine. I have been passed from pillar to post consistently, still with no clear path of action.
I had a warning about my left running light. I took it into Listers where they put the car on a computer to inform me that my running light was not working. This cost me £119.00 to tell me something I already knew. They then informed me to get this repaired would cost over £600.00 as they needed to replace the headlight. This is totally unbelievable. Everything seems to be designed to cost the customer a fortune The more warning lights on your dashboard the more things that go wrong. My car is a 4 year old Kamiq .
I feel that Skoda have let me down on customer service and the car is very unreliable considering it has only just done 40,000 miles. Skoda have not even investigated the problems with my car, or even asked for the water pump back which I still hold which the garage took out. I am very unhappy with the service that I have received from Skoda when I am a loyal customer who has owned over 4 Skodas and always maintain my vehicles to Skoda's high standards with Skoda garages. When I have spoken to customer service agents at Skoda, they do not provide a manager's name and the only person who responds to my emails is Luthando Dudumashe, who is part of my complaint, which does not seem appropriate. I have also spoken to Ashlene Daniels at Skoda who told me to shut up and listen, but she does not listen to me as the client. Luthando Dudumashe and Ashlene Daniels at Skoda are both very rude and just put the phone down on you when you complain. Ashlene Daniels confirmed that Luthando Dudumashe had reviewed my complaint and he has stated that they will not investigate it further; therefore they keep closing my complaints down with investigating it. Luthando Dudumashe and Ashlene Daniels have been negligent by not investigating my complaint and are very rude and unprofessional.
Complained about ripoff prices for tyres & wheel alignment, tyres are not priced competitively and 4 wheel alignment is off the charts. Had my complaint escalated to Customer Relations, where they seem to employ someone to give meaningless apologies. To be fair I should have left when made aware of the £450 charge.
Had my first ŠKODA Fabia about 2 weeks and this replaces many years of having Fords and I’m already disappointed with making the change. The Fabia is heavy on petrol compared to my former fiesta hybrid STline however apart from this the Fabia is indicating faults, amber messages is popping up on the screen however seems like that until a message is red and at which point I’ve been told to stop driving, that the service centre wouldn’t be willing to look at the car so a decision has been made that I’m going to part ex the car and buy ford again. ŠKODA was recommended however I’m not experiencing them to be good cars. Hopefully in 2 weeks I’ll have replaced it, 2 cars within a month, I didn’t expect that. It’s not new, it’s a 74 reg and was only £19k so I reckon you get what you pay for. I’ll buy new next and probably a puma hybrid STline.
⭐☆☆☆☆Awful experience with Marshall Škoda Northampton – avoidI purchased a used Škoda Scala (KM21 XHB) from Marshall Škoda Northampton in June 2025 for £13,750. Within just 2,500 miles of ownership, the car developed serious faults: both track rod ends split, brakes were corroded and rubbing, and a persistent engine knock/tick appeared. I also later noticed poor paintwork that had clearly been covered up at the point of sale.To keep the car roadworthy I had to spend £541 at another Škoda dealer for urgent repairs, with old parts retained as evidence. Despite this, Marshall Northampton have repeatedly denied liability, even suggesting without evidence that a third-party alignment service caused the damage.When I raised these concerns, I was met with an aggressive and dismissive response from Damon Bell, Sales Manager, which only added to the stress of an already unacceptable situation.Škoda UK customer service have also failed to resolve matters — repeated delays, broken promises of call-backs, and no meaningful outcome. Months later, I remain out of pocket, still driving a car with unresolved faults, and still fighting to enforce my consumer rights.This experience has been stressful, costly, and deeply disappointing. I expected professionalism, honesty, and a quality vehicle — instead I’ve had poor workmanship, aggressive treatment, and no accountability.I cannot recommend Marshall Škoda Northampton and strongly caution others to think twice before buying here.Terry peapell
Claim your business profile now and gain access to all features and respond to customer reviews.
Search for new and used cars, book a dealership car test drive and take part in the government scrappage allowance scheme.
lefthanddrives.com
www.adrianoautomobili.com
uproar4x4.com
xkglow.com
getairmoto.com
swiftreg.co.uk
car.co.uk
ecobikecompany.com
autonutslife.com
qualisports.us
