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Awful experience @ Toyota Letchworth. My motability application has been handled without any regards to GDPR (someone called my partner to discuss my application without any consent from me), I'm being given all sorts of excuses as to why my car isn't ready. It's been over 3 months since my car was ordered, the vehicle has been in depot since 18 March and my application showed that the car would be ready on 21 March yet still I'm being given excuses and no concrete day for collection. Disabled and stranded without means of travelling, I'm at the end of my tether and contacted Motability to raise a complaint. An unprofessional service, breaching data protection and giving nothing but excuses as if my ordered car got lost somewhere. I don't recommend. I'm dismayed by their service (or lack thereof).
Probably the worst garage I have ever dealt with. I purchased a used car which was 11 months old and had been used as a directors car. Firstly I was told the car would be serviced prior to it being sold, it wasn’t as two weeks after buying the car I was notified it needed a service. The garage tried to take payment twice for the car. There was no pre delivery inspection undertaken as I had to go to Lexus in Stoke to repair a defect. I then informed Steven Eagell who did say they would pay for the repair this was 5 weeks ago we have chased numerous times to get told the payment has been missed so far no payment.I would honestly avoid this garage and am surprised Lexus are not intervening. I was also told I would receive a courtesy call 2 weeks after the purchase and a survey through the post, I have received neither.
Having been a customer for many years, from buying several cars and having my car serviced and mot'd the latest experience has been wholly disappointing from the Worcester branch and has still not been resolved with my husband's money of £500 not being returned to him. A formal complaint has been emailed and after 7 days that in itself has not been replied to despite their policy that it would be. Does anyone know any other way of contacting regional Managers/owners or directors that can be contacted direct to write to.
Quoted me circa 2,200 in September 2024 on a service for cloudy front lights and another circa 650 for water in rear light. Rang me 6 months later to say front headlights only needed a clean after a 2,200 estimate to fix. And tgat back licht is probably just a gasket at 94 quid. Talk about trying to rip off customers. Rang me tonight just ahead of work as I only authorised gasket fix not full replacement to try to pressure me to agree full replacement before even seeing it again. Trust them not one little bit
RAV4 went in for a service and mot at Ashford branch got a phone call after service to say 3 tyres and two windscreen wipers were faulty and needed replacing and told me the price I said no I will get them done somewhere else as to expensive so they would not do mot so took to another well known company who passed its mot with 1 advisory that one tyre is getting close and will need changing soon very similar thing happened to my daughter at the same place something not quite right somewhere
We have had cars with Steven Eagell Aylesbury before: I've had no problems, although my wife has often had cars returned from service with stated work not done. Nonetheless, I was looking for a Toyota so popped in just to get some idea of prices, on 15 March. However there were no prices on the cars so we ended up talking to a salesman (Moiz), who persuaded us to leave a £250 deposit to see a Yaris (he had to use their website so really we could have done this at home!). A few days later, he rang and apologised: the car he was supposed to have reserved for us had been sold, but rather than return the deposit he offered me another car. Although newer, this had more mileage so I rang back declining and and asking for my deposit back. Nothing happened. Meanwhile I started getting emails from someone in their customer support (Katie) encouraging me to get in touch in order to discuss buying another car. I replied saying I just wanted my deposit back. She was again apologetic and said she had initiated a complaint procedure but again, after this, nothing. Last week I rang their headquarters, and after some to and fro, was put back to S Eagell Aylesbury. Again they tried to sell me a car rather then just give me my deposit back, and when I declined, became quite brusque on the phone, putting me on hold without any warning or explanation then coming back after a couple of minutes saying my deposit will be returned within 5 days. It's nearly a month and I'm still waiting. Moiz explained that Steven Eagell charge a premium for their second hand cars because of the quality of the experience. Not this time.My concern is that it feels like my deposit was being used as leverage to get me to keep my business there. Steven Eagell seem to fail to understand this is not their money. I do not see why deposits should be required, and if a deposit is taken it should be refunded at the earliest opportunity, no questions. I would strongly recommend any new customers avoid give S Eagell a deposit. It's you that's doing them a favour.
We recently visited Toyota Steven eagle , bishops stortford . Our sales exec was Rafaellen Alves . This young lady went above and beyond to make our experience of finding a car suited to us so enjoyable and easy , no pressure , and her knowledge was amazing , it wasn’t until 2 hours into our visit she told us she had only been there a week , we were shocked . Such a confident young lady , well presented and confidence was outstanding .We went back a week later to test drive a car she had found for us and again Rafa was amazing , we went ahead with the Purchase.We collected our car today and couldn’t be happier with our Yaris Cross .Bishops stortford Toyota are very lucky to have Rafa she will go far . 10/10 well deserved
This is a truly unethical business. I have been taking my car to their garage for servicing for the last 6 years. Very expensive, but they promise an extended warranty, which I thought was worth it. This year, not happy with being ridiculously expensive, they have put the prices up by 15% (yes, 15%). And they now refuse to repair a shock absorber (astonishingly £335) as "not included in the warranty". The car has 35,000 on the clock, the suspension does not work well, but not covered by warranty. Do not fall prey to these lot!!
Fantastic service every time, great staff, the lovely Jordan made my lady visit this year a great experience, great communication,very helpful, car washed after being in for a part replacement, Toyota are always on top of any fault or car of my car, will return every year till I no longer drive, there is a closer branch but I prefer Wolverhampton
My experience at Toyota Stourbridge this week was amazing, due to lovely Adam (Power) - kind, friendly, professional, and not pushy at all - which is the reason I will be buying a car!! Highly recommend a visit, and requesting to see Adam - myself and my parents are big fans!! Thank you for all of your help, and honest, genuine advice to my million questions! :)
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