Review Time
Exceptional Service at Toyota Northampton – Highly Recommend!I had the pleasure of visiting Toyota Northampton recently, and I couldn’t be more impressed with the level of service I received. From the moment I walked in, the staff made me feel welcome and ensured I was well taken care of.A special shoutout to Jessie King – she was absolutely fantastic! Jessie was knowledgeable, friendly, and patient throughout the entire process. She took the time to understand my needs, answered all my questions with a smile, and made the whole experience smooth and enjoyable. Her professionalism and dedication to ensuring I was happy with my purchase were truly outstanding.Also, a huge thank you to Tufayel Choudhury for his support and expertise. Tufayel went above and beyond to explain the details of my car options and worked tirelessly to get me the best deal. His friendly attitude and thorough approach made me feel confident in my decision.If you're in the market for a Toyota, I highly recommend heading to Toyota Northampton. Jessie and Tufayel are top-notch professionals who genuinely care about their customers. I left with a fantastic car and a smile on my face, thanks to them!With great respect Olesea
I sold my wife's Toyota Corolla back to Steven Eagell in Peterborough during September 2024. At the time I repeatedly asked whether they transferred ownership back into the motor trade, they said they had. I received yesterday in the post a parking charge for my wife's old car illegally parked at Luton Airport on March 1st 2025. I contacted Steven Eagell Peterborough and spoke with the sales manager a Dushi Mani. He asked me to send him an email with the parking summons attached and he would pass it on to the current owner for payment. I also stated in my email I was annoyed with Steven Eagell especially after asking if ownership had been transferred. I have purchased several Toyota's and Lexus cars from Steven Eagell over the last five years. I will not be dealing with Steven Eagell in the future for any car purchases or servicing. We all make mistakes but to date nobody from Steven Eagell has even offered an apology. Extremely poor customer service !
Totally shocking 'service' on every visit with our mobility car........ 2 services and an MOT. Car dropped off yesterday morning at 9 for an MOT. They called my home number (I'm not there), at 4pm car has failed. They have NO tyres for my Yaris (yes really)!! Day 2 and phoned them for any update at 3.45. They have not done anything re the tyres as there are NO STAFF to put tyres on the car!! You really could not make this up could you? Previous services have also been an issue and the excuses given are not helpful or true. So do NOT use SE Cambridge if you actually imagine that your car will be dealt with in a timely manner. They seem just not to care and communication is poor. OH unless they hope you will buy a new car. Then goodness they are on the ball and contact again and again and again!
They harass their customers. You have to give contact details if you have a service, so then you get harassed by them. They are selling cars this week and so far I have had two letters, two emails, two text messages and two phone calls, that is constant interruption and harassment as far as I am concerned.
Fantastic and flawless start to finish! From taking time to run endless searches to finding the perfect car with everything you need at the right price. Naim is a honest and professional sales man, no hidden fee's no pressure and no small print untold! I would highly recommend and always be a returning customer. Also a shout out to the lovely receptionist who gave a warm and welcoming feel on every visit. I
I had the absolute pleasure of purchasing a vehicle from Ali Karakurt, and I can confidently say it was the best car-buying experience I’ve ever had. From start to finish, Ali went above and beyond to ensure that I found the perfect vehicle to meet my needs.His professionalism, honesty, and dedication to customer satisfaction were evident throughout the entire process. He took the time to answer all my questions, provided detailed information, and made sure I felt completely comfortable with my decision. Ali didn’t just meet expectations—he exceeded them in every way!If you’re looking for a hassle-free, transparent, and enjoyable car-buying experience, I highly recommend reaching out to Ali. He truly cares about his customers and makes the process smooth and stress-free. Thank you, Ali, for your outstanding service!
Extremely Disappointed – Lack of Transparency and Poor Service at Toyota Steven Eagell HerefordI brought my car in for a full service at Toyota Steven Eagell Hereford and was told it would include a 136-point check, car wash, and general maintenance, all for £430. The entire process took only 35-40 minutes, which immediately raised red flags—especially considering a full service typically takes much longer. I was not given any paperwork or record of what was done.On my drive home, I noticed issues starting to develop with the vehicle. I contacted the garage and they rebooked me for a diagnostic check, promising to provide proof of the original service. However, no proof was ever provided. The new service manager, who had replaced the previous one, said they had no idea what work had been done before and instead offered me a fresh health check—three months later. When I asked about the service I paid for, the response was essentially, "I don't know."This is unacceptable. I paid for a service that, based on all evidence, was either rushed to the point of uselessness or not done at all. To make matters worse, the car was apparently left unattended in the garage and rats chewed through a pair of my leather gloves. I have photographic evidence and reported this, but my concerns were brushed aside.After 10 weeks, Toyota UK contacted me only to suggest I raise a formal complaint again—with the same garage. At this point, it feels like they are hoping I’ll just give up.It's time Toyota takes a serious look at what's happening at this branch. The fact that they can do a “136-point check,” a full service, and a car wash in under 40 minutes is not a sign of efficiency—it’s a sign of shortcuts and negligence. I will now start marking filters (like the air and fuel filters) myself to check if anything is even being replaced.Be warned: this dealership is more interested in your money than in delivering proper service. I will not be returning.
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