Review Time
My experience with St Albans branch The worse experience I ever had, I complained to Dipesh.maru That is what they given me,he never provided me a writing response I had a phone call from him, he was very rude and resist he thought owns.
Unfortunately we didn't find the car of our dreams at Toyota but we did enjoy the experience of visiting the showroom. We have been to several dealerships recently and the welcome, advice and help that we received from H and the receptionist was second to none. Sorry no sale this time but thank you so much for your help.
In my experience the Tamworth dealership is unprofessional, irresponsible, mendacious, duplicitous and arrogant.I purchased a used Rav4 from them and within 4 weeks £2700 of repairs needed to be carried out. They had not inspected or prepared the vehicle prior to selling it.After intervention from Toyota GB Customer Relations my vehicle was returned to Tamworth and the repairs carried out.This dealership cannot be trusted do not buy a vehicle from them.
Diabolical customer service I wouldn’t buy an ice cream from these people. Broken promises unapologetic completely disingenuous. YOU HAVE BEEN WARNED these guys make back street garages look good. My experience was that I paid a deposit on a car in June 24 at which time I was told it would be delivered in October. This then changed to January 25 which I had reluctantly accepted, then without prompting they promised / guaranteed me the car for December, I then rearranged my Christmas holiday around receiving my new car and taking it on holiday. When I called to arrange pick up the chap I was dealing with was away? And the new person told me that the car was scheduled for January at the earliest. This now meant that I couldn’t go on my already paid for holidays they wouldn’t even give me a car. I have sent an email as directed by their customer service 30/4/25 let’s see what happens. Update 7/5/25 contact from dealership (the very people I am complaining about ) another empty apology meanwhile I am out of pocket & couldn’t go on holiday because of their failures. The chap even tried to sell me another car. DO THESE PEOPLE NOT GET IT ABSOLUTELY DIABOLICAL PEOPLE.
Over 12 months to respond to complaint. December 2023 I had a full service and MoT (>£300). Car delivered back with the windscreen wipers fitted the wrong way round (ie the long windscreen wiper sticking 6 inchess outside the windscreen - jutting out of the car - obviously unroadworthy and a sure MoT fail - which they had passed). I had a "courtesy email" from the centre manager to which I replied and gave the above detail - no reply at all. I also sent in a review here and on their web site - no reply. After another email touting for more budiness this year, I replied and gave them an overview of my last experience. 5 days later I did get a phone call to offer apologies and tell me that around the same time the centre manager left, and "yes we understand if you'd never want to use us again, maybe another one of our branches", but no offer of recourse, or even any discount. They lost my business, and don't care.My advice - avoid them.
To Whom It May Concern,Subject: Dispute Regarding Payment and Service IssuesI am writing to formally express my concerns regarding the unsatisfactory service and lack of communication I have experienced at your dealership during the repair and maintenance of my vehicle. These issues have caused significant stress, inconvenience, and financial burden. I am seeking clarity on whether these problems arise from individual errors or systemic shortcomings.Summary of Events and Issues1. Initial Diagnosis and Warranty Discussion• Upon bringing my car in for repair, I was informed that the catalytic converter was faulty. I specifically inquired whether the repair would be covered under warranty.• The customer service representative stated, "We don’t know; we will put the part first, take pictures, and then send them to Toyota."• I made it clear that I would only proceed if the repair was covered under warranty, as the quoted amount (£2,700) was unacceptable.• Confusingly, subsequent repairs for an A/C gas leak were covered under warranty, while the catalytic converter repair was not. This inconsistency undermines the transparency of your process.2. Appointment Delays and Poor Communication• I received an email requesting that I bring the car in on October 16, 2024. Upon arrival, I was informed that the part had not arrived, and the appointment was rescheduled for October 24, 2024.• I was told I had been notified via a phone call, but I did not receive an email, which would have been a more reliable method of communication.3. Misleading Paperwork and Warranty Dispute• On October 24, I was presented with a document for £2,055 to sign. Believing this was standard procedure (as I had previously signed similar documents for inspections without charges), I signed in good faith.• After the repair, I was shocked to be charged £1,855, with the explanation that my warranty was "voided" due to a gap in service history.• This critical information should have been disclosed before proceeding with the repair. Had I known, I would have opted for a local workshop, which quoted £500 for the same repair.4. Inconsistencies in Warranty Application• The A/C repair was eventually covered under warranty, but the catalytic converter repair was not. This inconsistency raises serious doubts about the integrity of your warranty assessment process.5. Service and Billing Concerns• During a service on September 6, 2024, I was charged £205 for air conditioning maintenance, even though the system was functioning perfectly prior to the service. Since then, the air conditioning has not worked properly, with one side blowing hot air while the other side blows cold air. Subsequent repairs resulted in both sides emitting cold air.• This issue rendered my car inoperable for taxi services for three months, during which I incurred insurance costs and other expenses without earning income.• Despite repeated visits to address the issue, it remains unresolved. Each time I was assured the problem was fixed, only to be informed later that additional parts were required. My car has spent multiple days in the workshop without resolution.• I have also not received an invoice for the air conditioning repair conducted under warranty, despite repeated requests. This raises concerns about transparency and justification of charges.6. Customer Service Issues• A staff member, who identified herself as "T," wasted two hours of my time with unhelpful responses and failed to address my concerns adequately. Her dismissive attitude and lack of resolution only added to my frustration.Impact on My WorkThe unresolved air conditioning issue has severely impacted my work as a taxi driver. Customers have complained about the extreme temperatures in my car, and some have refused to travel with me. This has resulted in significant income loss, compounded by the financial burden of ongoing insurance and maintenance costs for a car I could not use.Requested Resolutions1. Refund: A full refund of the catalytic converter repair charges (£1,855) due to the failure to honor the warranty and the lack of disclosure about the service history gap.2. Compensation: Reimbursement for time and expenses wasted due to the prolonged air conditioning repairs, including:o Travel expenses incurred during seven visits to the dealership.o Compensation for income loss of £200 per day over the three-month period when the car was inoperable.If I do not receive a satisfactory response, I will escalate this matter further, including seeking legal advice and filing a formal complaint with relevant consumer protection authorities.I hope to resolve this matter amicably and promptly.Kind regards,Aamir Suleman.
Claim your business profile now and gain access to all features and respond to customer reviews.
Discover the best Lexus and Toyota offers in the UK and find your nearest dealership for service and maintenance.
danteinlinea.com
localplumberlondon.co.uk
keter.com
emergeweight.com
seatsnet.com
primepublishinglabs.com
autoprotectusa.com
arise.com
staples.com
allianceconnectivity.co.uk
