Review Time
Friendly and helpful team at Kidlington branch. Kyser was my main connection and he was brilliant: spent ages with me patiently exploring different options as I had no idea what I was looking for when I went in. Ended up with a Yaris Cross Excel hybrid, which I am delighted with. Everyone there seems really nice, from the lovely lady who greets you on arrival, to Douglas who seems to know everything about most things! Highly recommend them.
Had my first service on my second Corolla and the staff were very friendly and informative and took the time to answer the few queries I had. Emily was particularly knowledgable and ensured a concern I had about possible damage a bad pothole I had gone through was properly investigated. This led to another member of the team taking the time to drive the car to check the ‘feel’ of the steering. The car was washed as well so genuinely pleased with my time at the Tamworth Toyota. Recommended.
Purchased Toyota Aygo from Cambridge dealership on 28/10/2023.Upon collection of vehicle, noticed glue on rear bumper panel and misalignment with bracket broken connecting bumper to rest of car.Told to take car & mgr would phone us, he agreed it would be repaired, taken back to garage few days later and curtesy car given.A week later, driver brought car back, bracket still broken and misalignment improved,but not good. Refused to take car and driver took back to garage.We were then Informed by phone “ What do we expect from a 23 mth old car!” Our reply was as the car was purchased through a Toyota main dealer, it was not acceptable, the garage response was “the only way this can be sorted is by replacing the rear bumper”. Our answer was “so be it then”.Several days later, garage phoned wanting the curtesy car back as they had a sale, they were asked to find out what was happening to our car and ring back to sort as was going into an appointment at that time. No phone call, but a driver turned up unannounced later that afternoon with another curtesy car to swop over and no update on our car.Further 5 days later, contact garage asking after our car and told it would be delivered the following day.Car delivered with replacement bumper panel on 7/12/2023 40 days after we had purchased the car.One final note, we were asked several times to not complete cust satisfaction survey yet, once we had taken possession of car, the ability to complete the survey was closed and we have also never signed any paperwork to say we were happy with car either at handover or when we took delivery again.Manipulation of paperwork?To sum up, car should not have been sold with rear bumper not fully attached on drivers side. It had clearly been bodged and not what you would expect from main dealer.Whilst we were largely dealt with politely and given a curtesy car, it has left a bitter taste in our mouths as they tried to sell us the car as was and were economical with the truth.Not a great experience and would certainly not recommend Toyota Steven Eagell Cambridge to anyone in future, as had we not spotted the problem, they had been happy to sell the car to us in the original state.
The worst service I have ever received. I don't understand how some people are allowed to work in customer service jobs. Sayed Khan was so rude to me, was patronising and talked down to me, he even threaten me that I will have difficult in the future to take a car with them. Hassan Shah is no different he tired really hard to be nice, but putting down the phone to the customer without saying goodbye is not right. I don't know what has happened to Toyota in Luton but the service of sales team is so bad. I hope one day someone will do something about it. Oh and everyone there introduces themselves as they are the senior managers there. How many senior managers one shop cna have? Avoid at any costs, if you can go anywhere else, but there.
Please stay away from this company. I have had worst car buying experience recently .In September I had reserved a car online paying fully refundable £99. However did not go ahead . Since then I have had to make numerous calls and emails to get £99 refunded. Staffs are unprofessional and never calls back even though they promise to call back. Customer service or support from head office customer relation support is non existent.
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