Review Time
Just collected our new Toyota Yaris Cross the service was first class by everyone Elvis in sales as usual was outstanding making sure every thing was ok and the Tech side was set up and working this is our third car from here as always a great experience thank you all 👍👍👍
Steven eagles Toyota bromsgrove had my white Avensis 2.0.deisel in today they did an MOT and service, replaced 2 tyres that were badly worn on one side due to tracking being out, I dealt with Paul who absolutely Brilliant, they were struggling for curtesy cars but managed to lend me one of the forecourt, can't praise them enough, keep up the good work guys. 5 stars from me.
Bought a car in exchange for my old yaris, was mislead by incompetent salesman and management. Last November went to Steven Eagell in Watford after receiving a phone call on how much more they will give me for my old yaris due to high return for my old car. I was very apprehensive but went to see what they could offer me. I was quoted £234 per month for an upgrade on the yaris , by Brandon, salesman, was told hybrid would go up to 70 miles, I asked about GAP insurance, was told to add it or pay £409 upfront, I opted it to be added, my monthly quote went up to £244 per month. I was promised the car to arrive by March 2023. Didn't hear anything from them then had to chase them for my car in June 2023, no communication, no follow-up, nothing! On getting my car there was no mention that the sat nav had to be connected via my phone app. To this day it is not connecting. On calling Steven Eagell Watford, and leaving numerous messages, nobody calls back. Only by emailing head office you'd get a call from the manager at Watford branch who'd talk to you as if you are 2 years old. Wasn't listening to my conversation, cutting in and telling me that I haven't got it right! On asking him on why the amount went up by £10 a month, he had no answer. Will be contacting Ombudsman and trading standards as this place rips off customers. There is no customer training, no one has knowledge about how the finance works, even had to get my own insurance as they couldn't sort it out for first 3 days with the Toyota insurance. Absolutely should have heard the bells ringing at the time!!!!!!!!!!. Absolutely shoddy service and the place needs to close down!!!!!! Or get new manager and salesman who know their job and not rip people off.
My sister in law has purchased a secondhand car from Toyota Cambridge. The whole process has been appalling. She asked me to come and look at the vehicle with her to check it over with 15years experience and working in main dealers for the past 8 year I have to say it is disgusting!! To start the car was. Not prepped from other dealer transfer even though the car had sat at the dealership for a week!!! So we turn up it has just been washed with a bucket and hose and hoovered out to a degree. We then start looking around the vehicle with the sales exec I can’t remember his name and pointing out a few bits that would require some attention all he kept saying “there’s not enough equity in the vehicle to sort all the issues out” how is that her problem you decided to discount the vehicle that much to get the sale. Still to part with £21,000 and telling the potential buyer there isn’t enough in the car to sort the items. When going around car he kept saying “its a used car for the age and the mileage” she has been pressured into the sale and the dealership have charged her £500 to guarantee that she will buy the car and it was non refundable! The vehicle was not even valeted, the alloys are dirty there’s still a mark on the rear bumper which they said would polish out and they haven’t. That dealership is a joke preying on young women to secure the sales you should be appalled!! I want this investigated and a meeting with the head of business and the sales manager!
Would like to award no stars but can't. Issue is with the Sales Manager at Colchester Ben Grogan who refuses to refund me £972 for an unused Service Plan even though EMAC the service administrator has repaid Colchester on 18.8.23.His position is as I didn't use the Plan(I sold the car after 3 months)so he gets to keep my money. Don't use this dealer, don't sign up to service plans.I bought another Toyota from Listers Lincoln where service counts.Legal action to follow.
When no one returns the calls from the Chelmsford branch, this is the only option.If purchasing a used car from this retailer, I strongly recommend that the seller confirms it is suitable for being sold. For my purchase, the cost was not much less than a new car, so I am devastated; I was lulled into purchasing a car not fit for purpose.The Toyota pre-sales checks were a key factor for my decision, though they are insignificant as, if the checks indicated there were issues which are so major I cannot see they were not noticed, these were not resolved prior to being advertised. . I did not purchase the hard plastic boot liner, though they must have fitted it, just before I was given the key because it was not there when a check of the vehicle had been carried out. Why, when I said I didn’t wish to purchase it, were they giving it to me for free? Now I can see it was likely because the salesperson was knowingly selling a car with seal issues and wanted to cover up the issue being found out for as long as possible. The leaks are also at the front of the car and, therefore, has safety issues and a short life.During the sale, I felt uncomfortable with the amount of personal information that Ruhul at the Chelmsford branch was sharing about his life, though I am aware of, the selling technique of some information being shared to help a person to ‘know and trust’ a salesperson, this was covering 80% of this transaction time. I am now concluding that this was all done as a distraction. Steven Eagell was doing an inspection of the King’s Lynn Branch while my car was in there on Tuesday, the 24th of October, and it gave me hope that the issue was going to be resolved, though not all of the issues have been resolved and to be honest, it drives worst since being in, and no one wishes to address the concerns I have. So this leaves me questioning the company as a whole, It appears either middle management at Chelmsford has accepted that to meet the corporate objectives they need to allow coverups for issues, or leaving unresolved issues are seen as strategic options, that are systematically accepted by the company. With the notion that an unhappy customer or unsafe car along the way isn’t an issue for the bottom profit line. In addition to the car issues, the whole transaction was poor; Chelmsford failed to remove the previous customer's paperwork from the car, and though they said I was getting a new dashcam, after the sale and only when I repeatably requested it, the service history information was provided and it showed at the point of sale it was not a newly fitted dashcam and that only the previous customer’s information had to be removed. I am now sure this is why they could discount the dashcam sale. For a customer who trusted, this has left more than a poor taste in my mouth because anything that distracts from the safety of a journey can seriously affect lives, I will await the Ombudsman's report.UPDATE: the issue is getting worse so I called the Chelmsford office, no one has called me back. I will send my phone number to this email provided, so a Manager can call me back. UPDATE.Motor Ombudsman Found in my favour.The options I was given were an external garage to do the repairs or the Dealership.As I have had a good experience with the King's Lynn Branch, so I stated the Dealership would be okay on the understanding the repairs would be carried out by the King's Lynn Branch.This was on the understanding the customer is able to make this choice.Please can Senior management help here.I am not going to go back to the poor standards of the Chelmsford branch. Why would I go back when they have given me such little confidence in the situation being rectified?
I would give no stars if I could. The Ipswich branch sold us a car from a different branch and were getting it delivered to their branch. When we turned up at the arranged time it was a different car - more than double the mileage, more owners and older! It was the same colour so maybe they thought we wouldn’t notice! Not only that they hadn’t bothered to get it cleaned… No communication before we viewed despite numerous emails & phone calls to branch - our salesman was always unavailable. Shocking service and a huge disappointment…..
We bought a 19 plate Yaris from Bromham dealershipNasim Ali was very helpful and professional from start to finish.The whole process was very smooth everything well explained and made the buying of the vehicle a pleasure. would recommend him to others.
My motability scheme car was booked in for a full service this morning at the Oxford branch and just received a call to let me know my vehicle would not be collected because of tyre issues even though they knew about the problem last month and did not do anything about it and were happy to drive the car and let me drive it. Not happy at all. Will be contacting Motability Scheme to try and change the car and dealer and will also be leaving another negative review on Google. Disgraceful and unprofessional. Never had any problems with Inchcape.
Claim your business profile now and gain access to all features and respond to customer reviews.
Discover the best Lexus and Toyota offers in the UK and find your nearest dealership for service and maintenance.
photogptai.com
activelearningsports.com
premierhottubs.co.uk
theposterclub.com
oolactive.com
laarepapdx.com
arcticcheats.wtf
zuker.co.uk
houzzwise.com
tech21.com
