Review Time
We didn't end up buying what we had in mind but I can say that Safa Khan treated us with the utmost care and thought. Very clued up on what the cars at different spec levels offer and how the entire sales process works, Safa stepped in when our original sales person was kept occupied by another customer. Safa was open and honest about what would work best for our car situation, which was refreshing considering this hasn't been our experience with car dealerships usually. Her manager, Ory, I think was also extremely helpful and even though he had to put everything in layman's terms, he never made me feel silly for asking the questions I asked. Receptionist also very polite and thoughtful with offers of coffees etc.Thank you Safa and Ory.
I had a dispute regarding the change of conditions relating to what had been a FOC collection and delivery service at annual servicing. The three year service agreement came up for renewal that was accepted on the basis that previous terms and conditions, apart from the increase in cost, remained the same. However within 8 days of signing the renewal agreement I was advised that a charge would be made for future for collection and delivery. Unhappy that the customer service element was being reduced, I decided not to continue with the service plan but was informed that although having only just renewed it, a charge of £30.00 would be made against cancellation. I telephoned their Aylesbury servicing manager for assistance but he was to say the least, disinterested and unhelpful. I then wrote to the company (on two separate occasions) as to why I was upset at their reduced servicing arranagement, detailing that the punitive agreement charge should be waived, but I received no response. After placing my complaint on TRUSTPILOT I received a response requesting me to forward all information. Following this, I received a call from their Centre Manager 'Mohammed Waqar' who politely and efficiently dealt with the issue. The initial written complaint should not have been ignored and perhaps the servicing manager could have been more helpful but their manager Mohammed recognised that making a small concession of waiving the punitive agreement cancellation charge was far better than losing both the servicing and maintenance of my current vehicle and opportunity of selling a new car as I plan to change within 12 months.At least one person showed professionalism and the correct attitude to good customer relations. Steven Eagell should review the client relations skills of their front line people as it costs far less to keep a customer than to obtain new ones.
I’m disappointed to be treated in unprofessional way from one of a big company like Toyota On 08/08/2023 me and my wife met one of the sales team and he helped us to buy a new Toyota Yaris Cross and said will be delivered in the first week of SeptemberThese are the list of unprofessional attitude - phoned my wife twice to ask her if we took his personal pen accidentally - didn’t give us any letter or email confirmation about the deal or details which we agreed then I had to call 3 times to ask for any information and keep telling me would sen you the information now” but I haven received anything yet, then I had to go to Toyota Office to see other sales staff to get this information - then on 2nd of September I called to ask about updating but then they put me on hold about 10 minutes so I hang up though they might forget me then on 4th of September called again and the sals staff told me “sorry the system is broken” but will call you later, but nobody call me at all - on 5th of September we called again then they said sorry your car will be delivered on November I know it happen with delivery issues sometimes but not that long and not that way of communicating with customers especially when it’s big brand like Toyota
I've had two of their sales team ring me out of the blue trying to flog me a brand new Aygo. I told both of them that they only sold me a 71 plate 11 months ago which my wife is very happy with and I wasn't interested. On both occasions they went for the full on sales pitch as to why I should have a new car and that it wouldn't cost me any more. On both occasions I arranged a time for a call back to confirm costs and surprise surprise on both occasions no call ! Steven Eagell acquired Bromsgrove Toyota this year. Prior to their acquisition the service from Marshalls Toyota was brilliant. This company just seems to want to push sales at every opportunity. I'll be looking elsewhere for my service in future.
My first experience with Steven Eagell 3 years ago was absolutely fine, therefore I went back in January 2023 to order a brand new Toyota Corolla to replace my old one. I specifically ordered a bi tone colour combination which I believe gives it the "wow factor" . On 7July I received an email from Toyota telling me the car had arrived from the factory and after checking would be available for collection. I was unable to collect the car until 28July, but I did pay for it in full on the 13th July . In 28 July I went to collect the vehicle. I was given the keys and led the car by the same salesman who took my original order.I was very surprised to see that the car did not have the bi tone colour scheme I had specifically ordered. I was also upset by the fact that at no point did anyone at Steven Eagell point this out , but it was down to me to do so. Upon reflection I should have cancelled the deal there and then, but stupidly I accepted the car with some small compensation. My major problem is this: I presume that a mistake in the ordering process had been made, but when Steven Eagell received my car from the factory 3 weeks before I collected it they failed to notify me of the mistake . I paid for the car 2 weeks before collection but I still wasn't told. Surely the dealership must have been aware that the car was not the colour I ordered by now!! I am now forced to conclude that I have been taken for a mug where I have been duped into accepting this car rather than risk having the sale cancelled. Well done Steven Eagell you have succeeded in palming this car off in me. I am furious with myself and with you . I will never use Birmingham branch again and I would advise caution when dealing with them
When I bought my secondhand car from Stephen Eagell I must say I felt disappointed,but since that time the sales man I delt with has left,and I understand a new sales manager has been employed.on my recent visits I could not praise the staff enough you are greeted wit a pleasant smile from the nice receptionist wit offer of tea or coffee the young lady Rosa on the service desk is so helpful the work is carried out quickly and efficiently.has restored my faith in main dealerships
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