Review Time
They provide the worst service imaginable! I’ve been waiting for two refunds, but they claim it takes 5-7 business days. It’s been 9 days now, and they keep saying there’s a payment issue. They are unprofessional and fail to meet customer needs. I'm deleting this app for better alternatives.
We received a delivery receipt but did not get our order. We ordered a pizza last night, but it wasn't delivered until this morning. I'm extremely disappointed as this is the second time this has happened. Even when I tried to contact customer support, there was no response. This service has been very poor, especially since we were celebrating a birthday.
My recent experience with Talabat has been extremely disappointing and raises serious concerns about the transparency and integrity of their customer support operations.I applied for the ADCB Talabat Credit Card offer and fulfilled every requirement, including spending AED 5,000 within the 45-day period. According to the promotion, I should have received AED 750 as a reward in my Talabat account—but nothing was credited.When I contacted ADCB, they confirmed that my reference number is 100% correct. However, Talabat repeatedly rejected it as “account not found.”This immediately pointed to an issue on Talabat’s end.Unfortunately, contacting Talabat support only made the situation worse.The so-called “live chat” feels almost entirely automated.Responses are scripted, repetitive, and lack any real engagement. Different “agent names” appear, yet they speak in the exact same robotic manner. It is very difficult to believe I was speaking with actual humans.The experience strongly suggests chatbot or semi-automated systems being used while presented as human agents.I was promised multiple call-backs that never happened.At one point, I received a call that rang for less than half a second—clearly done just to mark the case as “attempted contact” without actually speaking to me.This behavior is unacceptable from a major company.There is a clear lack of accountability, transparency, and genuine customer service. Customers should not be forced to fight for a promotional reward they rightfully earned, nor deal with evasive support systems designed to delay or deflect responsibility.Unless Talabat improves its customer support processes, stops disguising automated responses as human interaction, and resolves legitimate issues promptly, I cannot recommend the service based on my experience.
I wish there was a rating lower than 1 star. Those lunatics cancelled my account because they marked me as spam (i cancelled 4 orders in a row, but i explained to them why i cancelled each one - two of which btw were not even cancelled by me but rather automatically cancelled by their idiotic app) and then the nightmare of reaching their customer service began. i could very easily reach their normal customer service puppets with a pro account but the thing is, they couldn't unblock my account but they just existed to tell me they unblocked my account WHEN THEY DIDNT. and i kept asking to talk to someone senior, they will talk to you in 60 minutes, 60 minutes pass without a call, i check the app and my support request is magically marked as resolved and they repeat again like puppets that suspicious activity was reported on my account.god they drove me crazy. go to keeta, noon, kitopi, anything but those crazy oranges
Probably the absolute absolute worst company you can go with. They are completely awfull. I recommend anyone that actually wants good service and not cold 3hrs food delayed EVERY single time to go to Careem or Deliveroo. Talabat is the absolute worst choice you can make for deliveries. my last 6 Orders have had 2 hrs of delays EVERY SINGLE TIME, MINIMUM 2 hours delay, i dont even know why i give talabat a chance just because they have some restaurants i like, they are without discussion the absolute worst service you can use for deliveries. And on top of that they pretend to be helpfull but they dont do anything for you in events of missing items or you waiting 3 hours for your meal they offer you a 15 AED voucher as if it fills your belly.Complete awfull company and customer service, no wonder they have 1 star, they are not even willing to do anything about it or change it, and when they give you bad service they dont have any shame or compensation. Please if you respect your own time delete this app asap. aJoke of a company.
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