talabat.com

1.2
1.2 Based on 739 reviews

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Average Rating

1.2

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5

739 Reviews

5 Star
2%
4 Star
1%
3 Star
1%
2 Star
1%
1 Star
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Mel
Unacceptable Service: Demand for Refund for Incorrectly Fulfilled Order

To whom it may concern,I am appalled by the abysmal service I received from Talabat UAE today. I placed an order for 3 bags of "Shomar Whole 500 g," clearly expecting whole seeds, but instead, I received ground Shomar in all bags. This blatant disregard for accuracy and customer satisfaction is utterly unacceptable.Upon contacting Talabat's customer service to request a refund for this gross error, I was met with nothing but resistance and excuses. I was told that because there was a gap between the delivery time and my complaint, I am not eligible for a refund. This is preposterous! It is not my fault that your service failed to deliver what was promised.I demand immediate action to rectify this situation. I expect a full refund for the incorrectly fulfilled order, as well as an apology for the inconvenience and frustration caused. Other users deserve to know about the deplorable service offered by Talabat UAE.

1
Date of experience: May 16, 2024
Lacey Scott
Very be careful… try to find one number…

Very be careful… try to find one number from them on Google. When you get the wrong order, you already paid and you’re in the middle of nowhere same my situation now

1
Date of experience: May 16, 2024
Raife Ross
Placed an order

Placed an order, waited for 2.5hrs, then the order was cancelled without prior notification.This kept happening quite frequently. Worst service ever.

1
Date of experience: May 16, 2024
Amelia Butler
I have been a customer for years in…

I have been a customer for years in talabat. And it has always problem that settled. This is the time I speak up. I placed an order when I input the otp it says error the order has not been placed but they cut my money on my card. It is very difficult to reach you. It says you can chat but there's no way to chat you. Your hotline number or customer service number is not reachable. What the heck?!!

1
Date of experience: May 15, 2024
Wrong items delivered

Wrong items delivered, no service recovery, left with the wrong items and no refund. Contacted their customer care team multiple times, emailed a complaint and still have not received any communication back.

1
Date of experience: May 12, 2024
Francis Sanders
No live chat

No live chat, automated responses, no human intervention ever, nothing gets resolved.

1
Date of experience: May 11, 2024
Calla C.
Money was never got refunded by Talabat

I ordered frozen 10 pcs chicken from talabat app (City Plaza Supermarket, Sharjah) I have paid online and my card was debited for the full amount. Then, I received a call from this supermarket that they increased the priced. I told them to cancel the order and send only 4 pcs chicken for new price however, they charged me for additional AED25 as expected they will cancel the online order and will refund my money. since I am unable to cancel from the app. Unfortunately, they marked my order as delivered and they never refund my money back. Talabat promised was never fulfilled and they have not investigated properly. They meant to remove their telephone number because they are unable to manage their customers complaints. Very disappointed ☹️

1
Date of experience: May 11, 2024
Eleanor Johnson
I had vouchers for Talabat Mart

I had vouchers for Talabat Mart. 3 of them were already used by someone else!!!! Cannot get any help or support as their app is horrible. Will not ever use them again, instashop here I come

1
Date of experience: May 10, 2024
Spencer T.
I order from dunken donuts 3peces of…

I order from dunken donuts 3peces of donut and other to drinks. And they don't but the donuts and the one of the drink it was open and not close berfectly it's spel in the bag I contact talabat but no body call me back.

1
Date of experience: May 08, 2024
Tyler C.
The payment for my order was taken but…

The payment for my order was taken but an order wasn’t placed. They simply just took my money without providing the services.I requested to do a refund by putting the amount to my talabat account and I got an answer that not possible. The error came from their app. Instead of solving the issue internally, they just told me SORRY!An absolute fraud.The customer service (Mutsawer M) was unhelpful and because he declined to refund my money, the lost the client.

1
Date of experience: May 06, 2024

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