Name: ticketmaster.co.nz
Telephone: 000000000
Rating: 4.2

Charl Howard Guest

What great service

What great service. Contacted about a show cancellation with simple instructions to get a refund. Refund was processed quickly. Many thanks team.

Date of experience: Dec 12, 2021

Hinaru97 Guest

4 years ago

Deane was a star

Deane was a star. Organised a refund for tickets I bought. Thanks for the great work.

Date of experience: Dec 12, 2021

Tommy Howard Guest

4 years ago

Average refund procedures

I recently received an email to alert me that the event I was attending was being changed and that my tickets were cancelled. I was advised that I would be automatically refunded within a few business days. After waiting many weeks for the refund to appear in my account I contacted Ticketmaster. It took them a couple of business days to respond to my refund request but the refund was back in my account a couple of days later.Given that the tickets were being cancelled by the event organiser, however, I should not have had to initiate contact in order to get my refund. I know they are asking for patience with the COVID situation but that's been going for the past 18 months. If they can't work things out by now then why not?

Date of experience: Dec 10, 2021

Ronnie W. Guest

4 years ago

After the initial difficulty in…

After the initial difficulty in navigating the website which I think could be improved to all the form to be simply found, my experience with the response was fantastic. Well done whoever handled it.

Date of experience: Dec 07, 2021

Shayne Parker Guest

4 years ago

Promote this individual

So far the experience has been prompt, courteous and helpful. Please promote Deane to management with the full pay rise, stock options and Christmas bonus commensurate with their performance.

Date of experience: Dec 06, 2021

Helena Powell Guest

4 years ago

Great Service

Thanks for sorting us out so promptly. Great communication and service.

Date of experience: Dec 06, 2021

Leslie P. Guest

4 years ago

Process of Refund

A refund for the cancelled Ottolenghi event had not appeared in my account, but within two days of my enquiry, Lani rectified it. Thanks for your prompt service and apologetic email Lani - it was appreciated.

Date of experience: Dec 06, 2021

Sylvie Scott Guest

4 years ago

Disappointing.

In the first instance, I was promised a refund within 3-5 days but that didn't happen. Hence the frustrating follow-up. All other reviews mention people by name. I worked from the email detailing the process but in My Account, there was no clickable reference to the Ottolenghi tickets I had purchased. I had to work very hard to get to a person through the Chat. No explanation about why it hadn't been repaid after the cancellation.