Review Time
Overloaded trains!! You find no seat and arrive always not on time!People are standing in front of the door and you feel like you are in the Japan’s Metro not in an Austrian Train.I’ll never try it again and not recommend it until they change this or do it better.
If possible, please avoid buying OBB train tickets. If you must buy them, be extremely cautious and vigilant because their tickets are not cheap and there are many traps and unreasonable regulations. Even if you pay extra to retain the right to make changes and cancellations, in the end, you still cannot make any modifications or cancellations. Their customer service only responds with canned messages and refuses any requests. It's really a terrible railway company, perhaps because it is state-owned, they can do whatever they want.
If possible, please avoid buying OBB train tickets. If you must buy them, be extremely cautious and vigilant because their tickets are not cheap and there are many traps and unreasonable regulations. Even if you pay extra to retain the right to make changes and cancellations, in the end, you still cannot make any modifications or cancellations. Their customer service only responds with canned messages and refuses any requests. It's really a terrible railway company, perhaps because it is state-owned, they can do whatever they want.
On Saturday June 10 2023 EurocityTrain 88 from Fortezza Italy to Munich was canceled at Brenner Pass (@ 25 minutes into trip) due to electrical problem on the line. Total chaos ensued when hundreds of people were advised to de-train, catch the local regional train then take a bus to Innsbruck to try to catch another train. Imagine hundreds of people, young and old, with baggage trying to muscle their way onto a smaller regional train then a bus. Absolutely no OBB staff around anywhere to help and the announcements were impossible to hear because of all the noise. We were lucky. 7 total strangers helped each other and we shared a taxi at great expense to take us to Innsbruck train station 45 minutes away where we found the non-stop train to Munich running two hours late. A total disaster. OBB service is the worst rail service I have ever experienced and I highly recommend you not take their trains. We arrived in Munich 4 hours late by taking two trains instead of the non-stop and we were the lucky ones. I can only imagine the horrors other travelers had to endure. We were still at the Brenner Pass Station watching people try to board the regional train. It was a horrible situation and OBB should be ashamed of their terrible service.
On Saturday June 10 2023 EurocityTrain 88 from Fortezza Italy to Munich was canceled at Brenner Pass (@ 25 minutes into trip) due to electrical problem on the line. Total chaos ensued when hundreds of people were advised to de-train, catch the local regional train then take a bus to Innsbruck to try to catch another train. Imagine hundreds of people, young and old, with baggage trying to muscle their way onto a smaller regional train then a bus. Absolutely no OBB staff around anywhere to help and the announcements were impossible to hear because of all the noise. We were lucky. 7 total strangers helped each other and we shared a taxi at great expense to take us to Innsbruck train station 45 minutes away where we found the non-stop train to Munich running two hours late. A total disaster. OBB service is the worst rail service I have ever experienced and I highly recommend you not take their trains. We arrived in Munich 4 hours late by taking two trains instead of the non-stop and we were the lucky ones. I can only imagine the horrors other travelers had to endure. We were still at the Brenner Pass Station watching people try to board the regional train. It was a horrible situation and OBB should be ashamed of their terrible service.
While we understand that downgrades can happen, receiving incorrect information is unacceptable. We have lost trust in their services and will never use them again.We have used their Nightjet services several times for the Munich to Rome route. However, on each occasion, they have downgraded our sleeper wagons to seat wagons. This time, we received an email notification about the issue, so we decided to contact their support number. Despite calling them three times, they kept insisting that our wagon was not affected and it was a different one instead. In a last attempt, I even approached their ticket office in Munich a few hours before the train departure, and they reiterated that our wagon was not subject to any changes.To our dismay, upon boarding the train, we discovered that our wagon had indeed been downgraded to a seated one. This came as a shock to us, as we would have cancelled the tickets and made alternative arrangements if we had known in advance. Travelling with a 2-year-old and a 4-year-old in such situations is incredibly stressful.
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The Austrian Federal Railways is the national railway system of Austria, and the administrator of Liechtenstein's railways.
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