Review Time
Payed for 1-2 Express Delivery, which took 5 working days to arrive. UPS label says 'Standard Delivery' which is not what I paid for. To add, the box came like it had been ran over by a truck. Lol jokes on you I'm returning in store where I will be demanding a full refund, AVOID.
I’m extremely happy with the trainers themselves — the quality is great and they’re exactly what I wanted. However, the overall experience was very stressful due to the lack of communication and slow service.
After placing my order, there was no clear update for weeks. The payment appeared late, I received multiple spam-style emails, and my repeated questions went unanswered. At one point, I genuinely believed I had been scammed because I couldn’t get any reassurance or meaningful response from customer service.
The item eventually arrived after weeks of uncertainty, but the long delivery time and complete lack of communication caused unnecessary stress. A brand like Tommy Hilfiger should offer far better customer support and clearer updates throughout the ordering process.
Great product — very disappointing service.
Extremely disappointing customer support. I recently ordered some shoes and realized I had selected the wrong size. I reached out to the support team, but they informed me that they couldn't make any changes. I called customer service, and despite the shoes not being dispatched yet, they refused to modify the order. Very unsatisfactory experience, and I won't shop through their website again.
I had a disappointing experience with customer support after ordering some shoes. I realized I had selected the wrong size and reached out to the support team for assistance. They informed me that they couldn't make any changes. I then called customer service, and even though the shoes hadn't been shipped yet, they still refused to modify my order. Overall, this experience was frustrating, and I won't be purchasing from this website again.
This is the second time my package has not been delivered to the correct location. I had to wait 15 days this summer to receive my package due to poor delivery service. This time, it was sent to a post office 3 km away from the requested delivery point.
I have never been let down by the items purchased. They have refined my taste for quality products, demonstrating that high prices are justified by style and durability. You truly get what you pay for, and I am pleased that the price reflects the quality.
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TOMMY HILFIGER is one of the world’s most recognized premium lifestyle brands, welcoming and inspiring consumers since 1985. Originally established in New York City and infused with the spirit of Americana, the brand is defined by its Classic American Cool roots and red, white and blue DNA. Inspired by a relentless pursuit of writing new rules for American fashion and pop culture, TOMMY HILFIGER represents the modern uniform for an aspirational lifestyle. Founder Tommy Hilfiger remains our Principal Designer and provides guidance and inspiration for the design process.See more
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