travelclaim.com

1.2
1.2 Based on 201 reviews

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1.2

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5

201 Reviews

5 Star
4%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
95%

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twintip771
This company is terrible

This company is terrible! NEVER buy insurance from these folks. They can't even seem to issue me Future Cruise Credits without giving me the runaround. Don't waste your time or money with AON.

1
Date of experience: Feb 23, 2023
Cyrus
This is a scam

This is a scam. Everyone speaks with an accent akin to Indian if not Indian itself. You can never speak to anyone who will go off script when you call to inquire about status. If they owe the claim which in my case they most definitely do they will send e-mail once every three months requesting additional information. It is going on a year now since I filed the claim and still no indication of why they are not paying it. Do not under any circumstances purchase travel insurance from this outfit. An absolute disgrace.

1
Date of experience: Feb 08, 2023
charsas_sas
Worst company to deal with

Worst company to deal with. My claim was filed on September 1, 2022 - FIVE MONTHS ago. Same robots when you call reading a script. Please give us more time and call back in 30 days. No one has reached out - no one can answer any questions. They are sitting on our money. Horrible horrible company - is there a negative option of minus stars….

1
Date of experience: Jan 30, 2023
Adam Reed
DO NOT BE FOOLED!

I am going to write a TERRIBLE review for this trash company on every platform available to me. I'm out $3000 because of this SCAM. I booked a trip to Disney the beginning of 2022 for October of 2022. WDW's own company website uses this GARBAGE insurance company in the event you need to cancel. I had to cancel my reservations the day before due to family emergency. My mother, who I care for, was in a respite facility and was being neglected by staff. Her health and safety were in jeopardy and this stupid company responded (after making me jump through hoops to verify she has medical conditions. She has both MS and ALS and is unable to care for herself in any capacity) by saying "while we sympathize (Ha yeah right, you're rubbing your grubby hands together like an evil villain), my situation does not constitue an emergency. Yeah, sure. Next time I'll let my mother rot. So, be ware if you ever plan on trying to book a trip, especially if this is your first time off in 12 years and you sunk all your hard earned saved money, DO NOT BUY INTO THEM. They're scammers 10000%. They charge you for this service, so since they don't do what they are paid for, I feel like legal action would be a smart move.

1
Date of experience: Jan 13, 2023
Lupsione118
Zero stars

Vacation cut short due to Covid diagnosis. Aon asked for the same information repeatedly. Finally gave partial refund after BBB got involved. Aon is unable to read a paid receipt, look at the itinerary, and do the math to calculate a full refund.

1
Date of experience: Jan 10, 2023
Walter Clark
Refund approved just one month after submitting claim with every item required.

I had to cancel an expensive, long cruise due to the sudden onset of medical symptoms 2 weeks before the cruise. My doctor medically advised cancellation. After he wrote his statement I submitted my claim with every item required. It only took AON one month to review and approve the full amount refunded.

4
Date of experience: Jan 05, 2023
TH63
Avoid Avoid Avoid

Terrible. Submitted all documentation for a missed cruise due to flight cancellation. 2 months later still arguing with Aon for refund. Everytime I contact them, same message, "Give us 30 days to review your claim". They have a script that they do not deviate from. No way to talk to a person with any real authority. The insurance was expensive and was recommended by the cruise company. It appears they are trying everything to try to get out of paying out. Buy cancellation insurance from ANY OTHER COMPANY. I wish I had seen these reviews first before purchasing.

1
Date of experience: Jan 02, 2023
Jermaine Harris
Cruise Trip was impacted by Hurricane

Cruise Trip was impacted by Hurricane. One extra day at sea meant missed flights, The extra day delay cost us several hundred dollars in hotel and restaurant fees. We received $34 reimbursement. They detailed it as not a day but divided over the trips length. Then divide that by 3. LOL. A waste of cash.

1
Date of experience: Dec 28, 2022
Minna Coleman
This company is a scam

This company is a scam! Very sad that the “ insurance” is offered through Princess Cruises. We have been waiting 90 days for a trip that was canceled due to a flight cancellation. When I think of the money I wasted for years buying this “ insurance “ it makes me sick. Fool me once, shame on you, fool me twice, shame on me. You lost me as a customer jerks.

1
Date of experience: Dec 26, 2022
Cecilia F.
AON refused to consult and pay our…

AON refused to consult and pay our claim. They refused to assist in anyway. Do not use Norewegain and AON. When you contact one company they blame events on the other. The Norwegian / AON banner page states "Cancel for any Reason". Well the airlines shutdown. Our flights were cancelled, ( we allowed 2 extra days to arrive) ...nothing. The airlines refunded Norwegian so they credited our account the airfare, ~$1,000. AON refused to pay anything...DO NOT USE......0 stars if available, out $5000.

1
Date of experience: Dec 23, 2022

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