Review Time
I had a cancellation because of medical reasons for a family friend for whom I booked and paid for the cruise ship ticket along with my family. We purchased travel protection from AON Affinity via Disney cruise line. My friend submitted the medical certificate and all of the required documents for processing the claim. They rejected the claim just putting one line reason "There is no cancellation penalty was applied to your booking". I paid the full ticket price and they didn't refund me the ticket price. Don't take travel protection plan from this company which is partnered with most of the cruise ships. Get an outside insurance.
Even with a medical note from a doctor they still denied our claim. No reasoning or representative to assist whatsoever! Will never use included travel insurance with a company again. Will make sure I do my due diligence and pick my own travel insurance!
My experience with AON Affinity Travel Insurance has been very frustrating to say the least. On June 28, 2022 I canceled a cruise with Norwegian Cruise Lines. On July 7, 2022, I filed all the required documentation with AON Affinity for a refund. That was 8 months ago. I have emailed and called them numerous times and have been told the same thing each time... "We are experiencing an unusually high volume of travel claims. We do not need any further documentation from you at this time. Please allow 30 days for the processing of your claim." In eight months I have not been able to talk to anyone at AON who could give me any accurate information about the settlement of my travel claim. Today I filed a complaint with the Better Business Bureau. I'm hoping this action will ultimately resolve my claim with AON.
AON has been a nightmare. Documentation submitted and yet the company kept telling to submit documentation. It is now going on four months with AON still saying, "We are working on it." I kept submitting information needed, which shows us how competent the company is. I would avoid this travel insurance company like the plaque and get insurance with a company that does not get 1 out of five star ratings.
My travel client opened a claim case with a case# then waited for 3 months, still not yet received the claim form. Called five times requesting the claim form to be emailed ASAP. Every phone representative said that your request of claim form by email will be processed by the back-end office which could take 7-10 business days. After 15 days, my client still hasn't received the claim form. Called again today reuqesting to speak to a supervisor. The call is being held for 70 minutes for s supervisor to pick up. This is a horrible company, deserving no star at all. Avoid, avoid AON insurance!
Horrible people. We provided all of the documentation. It has been seven months. They said on the phone that once it went to final review they would not be asking for any more documentation. It went to final review, and now they are asking for documentation, i.e. a letter from an airline carrier, that they know perfectly well we will never receive. Anything to not pay it and it’s only $600.
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