Review Time
DO NOT SHOP HERE !!! This is a zero star review. They are very active to sell stuff in the shop. Delivers half of what is already paid, and for 2 weeks not able or willing to respond on when the goods are to be delivered. I have never seen such arrogant behavior, I will end up having a lawyer engaged to get money back from missing delivereries. Totally unbelievable, should have read reviews first. Embarrasing !!!UPDATED AFTER SHARAF RESPONSE : Great reponse you just had - I have sent this to the support mail and chat 7 TIMES ! Sharaf has ignored my requests for weeks, despite paying 17,000 AED upfront for goods I have not recieved and noone cares to tell me when/if I will recieve.
Sharaf DG is so unprofessional! I placed my order on 6 April 2025 for a Brother scan n cut machine. It was advertised as available and delivery on 8-9 April 2025. Today, 15 April 2025, my order was cancelled without my permission! I was asked to wait for two weeks for delivery. But to my surprise, after 9 days of waiting, it gets cancelled. No one even bother to call or ask. Just cancelled! Beware buyers. Some items advertised in Sharaf DG’s online site are not even true. False advertisement, poor customer service, unacceptable business dealings.
I was told my item would be available for collection at 4pm the day after my purchase. When I arrived to collect I was told I was given incorrect information and the collection time was 6pm. If the customer service rep has been apologetic, I would have been fine but she was not, not once saying sorry, and pretty much shrugged her shoulders of the whole thing. This was in Sharaf DG in Dubai Hills Mall.
The worst.I ordered on 23 march and since then i kept on following up and they kept telling me that they are checking the delivery. Today 3rd April,i received a call saying that my order is not available. After 12 days back and forth emails and calls, they are telling me that my order is out of stock.
No star. Delivery is ridiculous. I ordered AND PAID on March 23 and since then, I kept following up. Today April 3, 2025, they called me and said that the item is out of stock. So after almost 2 weeks, they’re telling me that my order is not available?? After wasting all this time? Shit company.
My buying experience became a nightmare when I purchased phone from Sharaf Zahia store. New phone was not working, my mistake I did not ON the phone in store. The store sales guys were very much interest with selling accessories, but not eager to give customer better service.They have got technicians only in Times Square. Wasted my money for transport and the customer service posed illogical questions. Pathetic! Will never buy again from Sharaf.
Sharaf DG has hidden costs when exchanging an item, rather buy elsewhere.Dear Trustpilot TeamThis supplier pretends to want to assist but when you email their support email address they throw the fine print terms and conditions at customers and they don't explain why they don't tell customers about the hidden costs at point of sale and they hold on to the penalty they charged the customer which in our case was AED480 which they charged for nothing.
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Shop online for Phones, Sunglasses, Laptops, Televisions, Perfumes & more at Sharaf DG. Get free* delivery across UAE - Dubai, Abu Dhabi & Sharjah. ✓100% Authentic Products ✓COD
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