Review Time
I purchased a washine machine from sharaf dg on sunday the guys came to install the machine on monday and within 5 min of the technician going out of my house the washing machine did not fill the water we tried calling the technician to come back and fix but he said log in a complaint it has been 3 days since then no one has visited us so terribily disappointed call center just keeps saying it will take 2 to 3 working days why should i follow for my new wasing machine
I am not gonna buy anything from sharaf dg online. 1 st i bought a hisense tv and exactly after 1 year display was gone. I thought its unfortunate and spent around 650 aed to fix it . Now i bought one new tv today via sharaf dg app and surprisingly display backlight is black in major part of the screen. Returning it as it is new and within 7days. Their formality to return a non working brand new tv is crazy .
I bought a Samsung S24 FE on January 13, 2025, but UPI and NFC were not working. When I asked for a replacement, they said they needed to check the phone first (I infromed them about this problem on Januray 16, 2025). It has been around 20 days, and no one is answering my calls. They first told me the phone had a one-year manufacturer warranty, but when I contacted Samsung Customer Care, they said there was no warranty. Lesson learned: Always buy devices from authorized stores to avoid such problems. Never buy from Sharaf DG.
Worst customer service ever! Stupidly trusted you guys for a second time after one delivery experience was shocking and what a surprise - same thing this time! Getting phone calls at 10.20pm to tell me the delivery will be another 30minutes after having it promised before 6pm! Told i would have it before 10pm, then at 10pm told the delivery window was closed, then had a call at 10.15pm from the driver - i'm now in bed after sitting up all night waiting. Then had a call from customer service to tell me delivery was till 11pm which was a lie or the whats app customer service was lying when they said 10pm, or the in store staff were lying when they said 6pm! Then told i can't be promised a time for the next day either and if I want to cancel the order I have to go out of my way to go back to the store to do so and get my refund! Not acceptable and no one cares! In store experience is painful and so is delivery! Never again!
I placed an order for a toaster on uae.SharafDG.com as part of a promotion on January 12 (Order #W4884723).On January 13, I received a call informing me that the delivery would be delayed to the next day. I agreed to wait.On January 14, I got another call saying the item was out of stock and that my order would be canceled. However, after two days, there was still no cancellation update in my account—the order status remained “shipped”, even though the item was not available.On January 17, I contacted customer service, and they told me cancellations take up to 48 hours, but it had already been longer.On January 20, I reached out again, and the order was still not canceled in the system. They assured me that a refund had been processed but refused to provide a reference number for my bank. No refund has been received.This store has:❌ Not canceled my order in the system for over a week❌ Falsely claimed that a refund was processed❌ Continued selling the same item on their website❌ Held my money, preventing me from ordering elsewhereI am left without a toaster and without the ability to reorder. The service is absolutely unacceptable.
I recently visited your store at Mega Mall and interacted with one of your sales staff, whom I believe is named Prasad. He mentioned that he is a supervisor, but unfortunately, my experience was far from satisfactory.While explaining the iPhone price and EMI terms and conditions, Prasad made an error in his calculation. When I pointed out the mistake, he admitted it, but I still felt uncomfortable with the accuracy of his information. I politely asked him to cross-check the price, but instead of assisting me, he told me to check with the cashier myself. When I requested that he verify it, his response was, "Why should I check? You check."I was surprised and disappointed by this unprofessional response. It’s concerning that such behavior was displayed by a supervisor, and it ultimately led me to cancel my purchase. I decided to buy the product from EMAX instead, where I received better service.I hope that you take this feedback seriously and address the professionalism of your staff, especially those in supervisory roles. Customers expect clear communication, accuracy, and respect, and unfortunately, this was not the case during my visit.
If I can anyway have a lawyer or government involved I would .I baught a number of phones and laptops online 1- their website is a disaster , each time checking out it tells me this item only 2 units lefts etc where I had to repay 3-4 times 2-by mistake after getting frustrated I clicked on something exchange with old unit 3- on delivery I got to know and I said I can’t because I have data on my computers etc is there a way to return or refund 4- customer service is clueless 5- had to go two times to the store and initiate a total refund 6- still third party delivery were coming to deliver 7- maybe 20 calls and explanation , then customer services tells me team express will only know after 2 days 😆8- after agreeing to refund , they sent me a voucher and it’s like each item from a different zone or outlet so your money gets lostI said I want refund to my card 9- a representative calls and says to make a refund we have to do it Manually and that takes 15 days and refund another month after I said I need it sooner as I need to buy these things for my office She said i can make a voucher and you will get tommrow ( phone call around one hour )10- she calls next day and says you can use the first voucher we made … I was on my way to Abu Dhabi and forgot to tell her first voucher has same condition of exchange which I cannot do and that was the whole problem 11- I aka for new voucher ; it’s was never sent 12- I spent 13 k threw it in the binThose people are big and they play clients To the extent you say Toz I don’t want my money anymore 13- last resort to file a case against them But that’s if you have the patience and money to spend on that If I had the power I’ll shut them down I have never encountered a more horrible situation for an exchange or refund There is something wrong with those people and probably that’s how they became so big … from scamming DONT BUY ONLINE
I have order MacBook and they said it will be delivered on 29 and i have booked my ticket accordingly. On day of delivery they said on sunday we don’t not deliver. So it will be delivered tomorrow. And i have to change my tickets because of this unprofessional people. Grocery is more organized and better service quality then you guys. Need to learn from them
Claim your business profile now and gain access to all features and respond to customer reviews.
Shop online for Phones, Sunglasses, Laptops, Televisions, Perfumes & more at Sharaf DG. Get free* delivery across UAE - Dubai, Abu Dhabi & Sharjah. ✓100% Authentic Products ✓COD
ginatricot.com
advancedagentmarketing.com
wix.com
wholefoodsbox.co.uk
mypetprints.co
theempathclosingschool.com
montessoritoddlers.com
utahskis.com
tempoandtime.com
reevamp.me
