Review Time
If I could put zero stars I would put O stars. Absolutely incredible and with a huge lack of respect. I am buying an washing machine on the shop, obvious I pay, decided the delivery date, and after 2 days I get a call and I am informed that the item that I paied for , there is not on stockHow you can sell an product that you do not have on stock? Charge me and than call me and apologize for the inconvenience . Did you felt sorry when you tap my card when I paied an item that is not available?Looks like the order was changed with another item and all was changed ..the price the billing even the delivery day. They do not have the decency to inform me . This is the worst experience Lack of proffesionalism , lack of respect and lack of proper communication ..on the other hand difficult to communicate
Disappointing Experience with Exchange DealI had a very bad experience with Sharaf DG. I purchased a new TV through their exchange offer and handed over my old TV as part of the deal. They took my bank details over three months ago, promising a refund to my account. Till today, I have not received any payment.Despite several follow-ups over email, their customer service keeps giving different excuses and is now trying to force me to accept a store voucher instead of the agreed refund. This voucher can only be used at their store, which was never part of the original agreement.This is extremely unprofessional and feels misleading. I trusted Sharaf DG, but after this experience, I would not recommend their exchange offers to anyone. Please be careful before handing over your old items—they may not keep their word.
Sharaf DG—especially the Deira City Center branch—has been a disappointing place for electronics shopping. While I initially thought I’d find good deals and reliable products, my experience has proved otherwise.Firstly, product quality is a major issue. I’ve purchased multiple headphones from this store, and every single one broke almost immediately. When I sent them in for repairs, it took over two weeks, only for them to tell me they weren’t fixable. Instead of receiving a full refund, I was compensated in store points—points that weren’t even enough to buy a replacement!Beyond the quality concerns, the store’s pricing is unreasonable. Many branded electronics are significantly more expensive than what you’d find online. In fact, I’ve regularly spotted the same items at half the price on Amazon or other marketplaces. This makes Sharaf DG an extremely poor choice for value-conscious customers.Additionally, the aggressive sales tactics are unacceptable. Certain employees prioritize forcing a sale over genuinely helping customers. For example, I was pressured into buying an Honor phone despite wanting a Motorola. The salesperson misrepresented the Honor’s specs while deliberately steering me away from my original choice. It felt less like an informed purchase and more like manipulation.While there are some helpful employees, the store’s overarching approach prioritizes profit over integrity. If management truly cares about its reputation, serious changes need to be made—starting with honesty, quality control, and fair pricing.Would I recommend shopping here? Absolutely not.
Don’t trust them they steel the customers I ordered apply watch they send it open box maybe used and when I complained they said it’s closed as per the shipping but I told them th inner box was open DONT TRUST THE.COMPLAIN TO CONSUMER RIGHT !!!!!
Dont by products they didnt guide cutomers properly on payment methods. I bough macbook recently when i pay with card they ask for currency type when i said my currency type they processed payment. And it took huge amount for bank processes. They didnt inform customers about extra charges. When I complained they are saying machine was handover to me and i did the payment and value is showing in machine. Which is wrong. Cashier took my card and ask for currency and did the payment. The customer complain that email is sending same email every tike i questioned. If you are using credit cards for purchasing dont go to this shop. These people are blindsliding tourist and take money
Terrible Customer Service & Faulty Product – Avoid Sharaf DG!I purchased a refrigerator from Sharaf DG on 9th March and it has been a nightmare from day one. The freezer over-freezes, covering everything in ice within hours. The refrigerator fails to preserve food properly, causing fungus growth on almonds and coconut milk. Even my homemade food turned soggy and spoiled despite proper storage.I have contacted Sharaf DG over 30 times, visited their store 7-8 times, and sent multiple emails, but all I receive is false promises and no action. They keep making me run in circles instead of providing a real solution. First, I asked for a replacement, and now my husband has asked for a refund—but they still refuse to help!To make matters worse, I purchased this fridge under an exchange scheme, and they took away my old fridge. Now, they are neither replacing the defective product nor returning my old fridge, leaving me without a working fridge during Ramadan!This is completely unacceptable and unethical customer service. I warn others to think twice before buying from Sharaf DG—if something goes wrong, expect zero accountability!No one calls you back.No one replies to your emails..The branch Manager hides. Pathetic service. Here’s a fitting description for SDG based on my experience:S – Shameless (for their lack of accountability)D – Deceiving (for making false promises and not resolving issues)G – Greedy (for taking customers' money but refusing proper service)Or another variation:S – Scammy (for misleading customers)D – Dishonest (for not standing by their word)G – Grossly irresponsible (for their poor customer service #SharafDG #BadCustomerService #DefectiveProduct #AvoidSharafDGI would give a 0 ( zero rating ) only.
I’m extremely disappointed with the after-sales service at Sharaf DG. After purchasing [product name] from them, I faced several issues that required support. Unfortunately, getting any assistance has been a frustrating experience.The response times were incredibly slow, and every time I reached out, I was either transferred multiple times or promised a call back that never came. When I finally managed to speak to someone, the staff seemed uninterested and unhelpful, offering vague solutions without taking proper ownership of the problem.What’s even more disappointing is the lack of follow-up — I had to keep chasing them for updates. I expected much better service from a well-known brand like Sharaf DG. Sadly, this experience has made me reconsider shopping here in the future.
They have advertised a device in their Instragram page as available during the this ramadan season deals. So visited multiple branches in Bahrain to check the said laptop but it was not available in stock in all their branches. At two of the said branches staff was telling me I had to pay to have it delivered to me.I was hesitant to pay before because there was no assurance really if they had it in stock. They were insisting it was in their warehouse and that I had to pay in advance as it is in limited stock. So came the next day. They guy who asked me to pay in advance eventually told me that the laptop was out of stock. So what if I have paid before hand? When they were not sure about the device availability and kept saying that they will arrange it the next day but didn't.Take this as a warning when dealing with sharaf DG. Was really a really bad experience
By far the worst experience in my purchase history in UAE. Purchased the flagship model by Samsung thru a trade in option however its been over 65 days yet no sign of refund in sight more over no response on emails by the DG team.I would humbly request a callback from the superiors and escalate this issue at the highest level. Such an experience in todays market is a serious threat to the company’s reputation.There have been numerous emails with no positive outcome this is by far the worst mistake purchasing from Sharaf Dg. If reviews are being heard and taken seriously appreciate if this is can be resolved immediately
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