Review Time
I would like to request people not to buy Mercedes, my car has been stolen and I did not get any help or advice how to track my car, I spend so much money on the car to get unexpected rubbish service from Marcedes Brentford and head office Milton Keynes. Salesman misleading buyers, customer services don't know anything and there is no security in the keyless Mercedes. Strongly not recommend car from Mercedes.
Called out MB Breakdown at 9.15am in a morning. Didn;t go well from the start as questioned my service history. Told them the vehicle is on a MB Service plan and serviced every year by MB delear where the vehicle was purchased new from. They then found the records and started talking about whether the last service should be an A or B service.and I told them to talk to the MB dealer who services it not me the MB owner who needs assistance for his MB car. Eventually having checked with the garage and said it was the correct service they would get a technician to me in 60 - 90 minutes. Approx 30 minutes later I receive a call from a technician that he would be with me in 40 minutes. 15 minutes later I receive a call from MB Breakdown to tell me they had diverted the technician to another breakdown. He didn't arrive until nearly 2.15pm. some 5 hours later. Needless to say by the time he had finished it was 3.0pm. and I had lost a days work. ''Premium and prestige cars with primitive and poor breakdown service. I requested a call back from an MB Manger and received a call today from a lady called Janet who listened to my 'gripe' and apologized and said what would you like from today's call.? I said some commitment that you will improve the resource allocation/staffing and some gesture for my lost 'day' of work waiting for MB Breakdown Service. She said she would feed the complaint into their system and that's all she could do. I said looking at all the comments on TrustPilot there should be enough complaints fed into their system but nothing seems to have improved.She said it could be escalated to the Motor Ombudsman so I said go ahead and she replied I have to do that as well. What a complete and utter waste of my time and hers.Reading the list of complaints about the service if I was head of the department I would be embarrassed by customer feedback and think I am in the wrong job !!!!!!!!!!!!!!!!!!!!!
Prestige brand but gutter-level customer service. Never would have believed a breakdown service could be so bad but two days in and I have no car, no hire car and have spent nearly 48 hours, two breakdown lorries and one Mercedes technician getting to this point. Tomorrow is another day ... will i see my car or a courtesy car? Who knows.
Apppaling service my Mercedes and their customer care. Their staff are also patronising.Don’t deal with Oliver at Mercedes Croydon. Don’t use their rainbow bodywork either. £8500 repair works and they still send it back with broken parts. They don’t even bother calling you back.
I WANTED TO REPLACE THE CONSOLE ROLLER BLIND/COVER WHICH HAS BEEN BROKEN INTO SMALL PIECES DUE TO HOT WEATHER HERE IN UAE, I CHECKED THE PRICE WITH THE AGENCY AND I WAS REALLY SHOCKED THAT THE PRICE IS ALMOST LIKE 1028 AED= 280USD FOR A SMALL PIECE OF PLASTIC, SO I LOOKED ONLINE AND I FOUND THE SAME GENUINE PART FOR ALMOST 60$.
I recently had my car serviced from Mercedes Brentford. I have been driving Mercs for over 30 years. Brentford have always been very poor in quality and the Service Manager is not helpful at all. He thinks he owns the company. I have had few issues on servicing and queried with them. Sent 2 emails but no replies. Mercedes as general have gone down and loosing the public trust. The prices gone up, and in servicing the charges have really shot up. There are many bad reviews against Mercedes.
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