Review Time
Three weeks ago I purchased my first Mercedes C Class 250 Coupe from Riverside Npton.. Wow what a service... It was a calm and chilled no hassel experience from a sales man called Fabrice Auffray this man could have not of done any better or more for me..... On collection of my car it was a very overwhelming experience of joy for me and would like to thank you for this pleasure... Steve Bull...
Visited Inchcape Mercedes in central Nottingham today to collect my newMercedes GLC SUV. Was met promptly by Phil who ran through all the paperwork very quickly bringing into play colleagues when necessary. The whole process was dealt with very professionally and after coffee we were taken to our new car that was close by in the presentation bay. 20 minutes run through of the vehicle controls ane we were on our way. This is my 3 rd car from this site and have come to accept this experience ss being the norm. Well done Phil and thanks for the key ring!!
Mercedes Benz Huddersfield .The service i have had from Mercedes since buying my car from a main dealer has been nothing short of appalling .The first time i dropped the car off for any repair work they told me they would look at the car and then call me shortly and let me know what needed doing and the cost .Hours later and i hadn't received a call back so i called them . When i called them the lady who answered the phone told me she had "forgotten" to call me back but that the car had been sorted.When i asked the cost , it was nearly £200 more than i had been quoted online . When i complained she came back and immediately dropped the price to that amount -showing that they OVERCHARGE customers who actually buy cars from them .. Their own customers !!!.Next time i wanted any repair work i had to call 5 times to get it booked it in. Today i wanted them to change a simple tail light . Last time they did this it was £50.i was happy to pay this again for the other tail light but they insisted that i have a £100 diagnostic check first !!!!!when i said i didn't need one the guy on the phone actually got aggressive with me !, so i put the phone down .My car computer tells me that it just needs a bulb changing .The Huddersfield Mercedes garage has appalling customer service and is just there to rip people off .Unfortunately i work about 100 yards away so its convenient .Id rather suffer the inconvenience of going to garage further away than give them my money .I'm going back to BMW for my next car, the customer service is excellent and they treat you properly .Pity as i really like my Mercedes car .
Very disappointed with M-B Caterham used cars. I purchased an A-Class which should have had Sat Nav... when asked on the test drive the salesman confirmed 'yes there is SatNav, there is a disc in the car so it will work'. A week or so after purchasing the car when I went to use this there was just an error message saying it was not connected. On investigation in another M-B dealership thinking I needed to collect the Mercedes Me adaptor for it to work, they advised me there was no disc in the car for the SatNav system and it would cost £300 + vat if I wanted it. On contacting M-B Caterham they were completely uninterested and said there was SatNav in the car (of course they were as they had already had my money....which I had to chase them to be able to pay as the invoice wasn't emailed to me).I contacted M-B Customer Service who may as well be a 'copy and paste response' department with absolutely no customer service skills responded 'Wesley the salesman said it was in the car when he checked it so I don't know where it is'.So now I have a car with no SatNav that was supposed to be included, which I guess in part was my own fault for not checking it worked before I drove it away from the garage, however after waiting almost an hour after my appointment time for collection making it nearly 3.30pm on a Sunday and with a 2 hour drive home things were a little rushed. To top this off I then receive in the post a letter regarding a safety recall asking me to book an appointment as soon as possible, so I ring my local dealership who took 4 weeks to get my car booked in for what was a 30 minute inspection. But at least I know for future slots I need to arrange MOT's/services at least 4 weeks in advance or not get in.After 13 years owning a VW and receiving nothing but exceptional customer service from VW, I am disappointed to say the least in Mercedes-Benz. My next purchase certainly won't be from Mercedes-Benz based on my experiences with them in the past couple of months.
How this company represent and deals in Mercedes-Benz is beyond belief.As you may not have the energy to read my review in full - following my experience PLEASE AVOID THIS COMPANY and go elsewhere, as I did!!Early in April, I decided to buy a new GLC Coupe, Mercedes-Benz Chichester (Marshalls) are local to me so I contacted them to arrange a test drive. The sales department told me they didn't have a demonstrator in this model so I went and had a test drive at their Portsmouth branch.Following the test drive, I contacted sales at Chichester, the salesman I spoke with was William Hammond, I told him the model I wanted and he said he would let me know if there was one available ex-works. The next day 14th April he called to say he'd found my vehicle, delivery would be by 30th April, he then asked for £1000 deposit and I gave him my card details over the phone and the payment was processed on that day, I received confirmation by email together with an official order form, which I signed and sent back. I phoned William Hammond the following week to check progress and he said we are still waiting for the agreement to release the vehicle to us because it is another dealer's stock (or words to that effect!) I pointed out that he hadn't taken the order or sold me the vehicle on that basis!! He was a bit cocky and said he would chase them.Calls to and fro went on for a couple of days, the conclusion was they couldn't fulfil the order because the dealer it was with wouldn't let them have it. I contacted Darren Spark, superior to William Hammond, and complained about the fact that I had been misled and would never have placed the order had I known the true position, in reality, they didn't have the vehicle to sell to me !! Today, 10th May, even after receiving confirmation in writing, they still have not refunded my £1000 deposit, I have contacted Mercedes-Benz head office and expressed my sheer amazement that this company is representing the Mercedes-Benz marque, what a disappointing let down the whole escapade has been!However, I now have acquired the vehicle I wanted through Mercedes-Benz of Poole, Ian Vennell is a credit to that company and the experience was excellent from start to finish. I have to say other prospective buyers may have changed to another marque locally, but I really wanted this particular Mercedes model !!
I spent a few years being an entirely satisfied Mercedes Benz driver. My experience since replacing my vehicle 16 months ago has left me certain that I will never drive another mercedes benz ever again.Their "sales" team were awful and woefully unaware of their own approved used policies. Contacting Customer Services centrally did little to help as they seeed equally bemused be their own policies, specifically what I could expect under their Service Guarantee.Following a spate of frustrations with them I decided to exercise the 30-day exhcnage policy - which Mercedes Benz entirely ignored while they continued to work out what they might have ever meant by their Service Guarantee (yes, it took over a month for them to resolve that!)Fast Forward a while and the vehicle is booked in for a service. At my first attempt their online booking process repeatedly falls over. I contact Customer Service about it, but they don't reply in under 3 weeks. In the meantime they've increased the price of my service unreasonably based on the prestense they need to replace brake fluid.Evntually the vehicle is pre-booked for a service. My biggest mistake was booking this for a Thursday before a bank holiday weekend. There are two minor additional observations they need to look at (dashboard light has illuminated, and ther Brake Assist technology is either misfiring or over-sensitive - sometimes dangerously)Later on the Thursday they call me to ask if they can keep the car until the Friday to complete an investigation on the engine light on the dashboard. I agree to this, explaining I wanted the car back for the long weekend.On Friday I receive a video of the isual inspection and told to expect a call later. I receive now call and later on I email them to check on my vehicle.I receive no response, so I email again on the Saturday. Again no response. Eventually I call but the telephone number routes to a national call centre and not the service centre. They email the service centre too but after an hour or so I call back to say I have still heard nothing. The Service centre is closing imminently for the weekend. I am assured that a colleague will return my cal within 20 minutes to talk abotu what my options might be (i.e. I am thinking they migt offer to pay for car hire, taxis during the period, or actually provide a courtesy car the way they should have offered).After an hour passes and no call back received I phone them again to be confronted by the casual lie about how he was "just now dialling my number on the other line". BS.Then instead of discussing any options as I was assured, he goes on to describe a completely different reason for the vehicle still being in the Service Centre and making excuses for why my pre-booked same day service still wasn't ready. When I point this out he tells me my options are to "call the service centre on Tuesday" - which is patently of no help to me, my family and our plans for the weekend during which we had expected to have the use of our car.To make matters worse, following up with the service centre in question, they offered their "sincere apologies" but whilst acknowledging (eventually) their own fault and negligence in failing to communicate with me in accordance with the Ombudsmans code of conduct, they otherwise shrugged their shoulders, dismissed any suggestions of any of onsideration to be shown, and a threat to remove my vehicle to an unspecific "secure compound".Utterly incompetent, arrogant and hateful level of customer service received and I cannot wait to drive something other than a Mercedes Benz - especially when their 2 year old car needed so much attention at the 2 year service interval. They ought to try making better quality vehicles in the first place.They also expect me to pay without having an opportunity to inspect the vehicle first, and demanding I make payment by bank transfer (and therefore losing any consumer protections credit card payment would confer). They really are hateful when they put their minds to it.
The Mercedes Me app and alleged benefits are absolute rubbish. I find it incredible that this is a pay for service, when even if it was free (which it should be) it simply doesn't do what Mercedes say it will do. It is always the "fault" of my cars, both of which are high spec. and 18 and 9 months old.
The Website is shockingly bad, the design is horrendous, you can't build, poor layout, slow, terrible interface, cant find the postcode, cant find the cars your require.They haven't updated the images to the new screen design. I was looking at getting the new C63, I can't even see it let alone build it. Laughably archaic. With all the competition out there mercedes is really dropping the ball on this one.
I'm thinking of changing my Mercedes-Benz E-Class Estate for a Cabriolet. Being an old-timer, the first thing I thought of checking was the servicing record of BMW,Audi & Mercedes. You know what I found? The majority of the reviews for each company are 1* and each reviewer claims their marque to be the worst company in the world and to go with the other 3. I did chuckle to myself. What's going on? So here is a review of Mercedes-Benz Poole from the viewpoint of 6 years experience with 2 cars. I have a service contract with MB which, in my opinion is a very good deal. Its £35 per month which equates to £420 per year and includes refills of AdBlue AND free membership of Mobilo roadside assistnace which I have used a couple of times and is very professional (and believe me, I am picky!). Everyone slating the MB service plan seems to have missed this amazing benefit (by contract, my wife's 2010 plate Panda costs £146 per year with Green Flag!).Anyway, back to the servicing review. The showroom is very pleasant and I have always found the staff polite and helpful. There are coffees, biscuits and newspapers available all free and I usually sit at a small table and work while the car is being serviced. I did have the front brake discs and all pads replaced and this was admittedly very expensive. However, this is a premium marque and this sort of cost although unpleasant is not surprising and is just the price you pay for driving a brilliant, well made vehicle. In conclusion, I have no problems with Mercedes and although I am considering the BMW Series 4 Cab for my next car, it would be with a heavy heart especially in the knowledge that I too will become a crazy head banger as soon as I get behind the ultimate driving machine steering wheel.
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