Review Time
Never will use the Mercedes Bishop’s Stortford service department again, I have 2 cars from them firstly charged me over £600 in 2 front tires it is not just the money but the manner they deal with the customers, and secondly they had my car for a service, sent me a report that my car was in perfect condition, and they did not tell me that my car needs MOT, so I got stopped a week after, I took it to a garage near me and he disinterested pass the MOT because it need it a part that is was broken, I phoned Mercedes and took it to them and now they want to charge me for the part, and again it the way how they conduct them selves with the customers.
After sales and customer service is rubbish they don't give a care in the world one minute after they have your money. The warranty isn't worth the paper it's written on. How can the centre cover that opens and closes with a mechanism be classed as cosmetic. The mechanism has failed and they say its not covered as it is only cosmetic.
Mercedes Benz E Class Coupe - 2016, very low mileage (20k).First failed nox sensor replaced under warranty, just. The vehicle had a week remaining under the standard 3 year warranty and the dealer (Cheshire Oaks) struggled to find a booking to carry out the work before the warranty expiring and then they weren't sure whether the work would be completed under warranty. After some negotiation, it was.Second nox sensor and also the boot release motor failed a few months after the warranty expired. You wouldn't expect a 'premium' executive brand to develop so many faults, especially having covered such low mileage. MB Cheshire Oaks refused any kind of out of warranty arrangement, estimating the cost to replace and fit the nox sensor and the boot motor at around £1,000.So, I wrote to MB UK Customer Services asking their advice and what is the expected lifespan of these parts as I wouldn't expect them to fail so early in the life of the vehicle. To date all I have received is an automated email response. That was a couple of weeks ago. Absolutely appalling and extremely disappointed.I really like the car but I can do without the dreadful service and the cost of replacing parts which, to be honest, should last a lot longer, especially on a Mercedes Benz. This is my first and last Mercedes Benz - I shall be switching back to BMW as I owned my last BMW for 5 years and it never missed a heartbeat.Shame on you, Mercedes Benz.
Apalling experience with Hertford service department, never less than three visits required to fix any problem, poor engineering knowledge and incompetent service managers. Example: repair to fuel flap was done with glue. It came off again on two occasions and returned for work to be re-done. I eventually did the job successfully myself. Service quality no better at Colindale (5 days to repair a puncture!) or Watford (failed MOT on three items the day after a £500 routine service).I was invited to visit Hertford showroom for a sales discussion when my car was four years old. After three hours mostly sitting around waitng for salesman or business manager they were unable to use their own configurator to price my desired vehicle. I complained to general manager who suggested I go elsewhere.I love driving a Mercedes, but I have now bought a Lexus because of the dreadful and totally unacceptable service from Mercedes. The brand seems to have become too successful and can't cope with the volume of business.
Mercedes Benz Beaconsfield(Hughes)Absolutely appalling after travelling for two hours to look at a 2017 C class estate we were shocked to firstly be completely ignored by members of staff. We had prebooked a test drive and told the car was prepared and ready to view.On first view I thought I must be a reps car that had just popped into the showroom, it was the worst prepared car I have ever seen. The salesman said he had pressure washed it but couldn’t find a leather to get rid of the water marks. All he could say is sorry. We were there approx 5 mins in total.Not what you would expect from MB retail.Still waiting for a call from manager
Unbelievably bad service. The customer service is absolutely non existent. They have repeatedly (and demonstrably) lied about various issues (including telling me they couldn't do anything about the behaviour of a staff member at Bury St Edmunds because all the staff had been fired- one of the easier lies to disprove). They are withholding paperwork, they refuse to look at faulty parts they have fitted, they have grossly incompetent workshop staff, and the customer service never fails to surprise with its shortcomings.
23/9/2019 - took my A class into Leeds Mercedes dealership for a pre arranged service on the Service Care Plan. I advised the girl on reception that my washers both front and rear were intermittent as if there was a blockage in the pipes.At 4pm I rec'd a telephone call to say the car was ready and I arrived there at approx 4.15. The car had not been valeted or even seen a wash as per the service plan and I was told that if I wanted it washing then I would have to wait another hour / hour and a half !!!!!I declined as i needed to be away. Ten minutes into my onward journey the warning light came on to say I needed to top up my washer fluid. SERIOUSLY MERCEDES - Is this the best you can do? you need to have better standards than this. My car is on a four year purchase plan and is a little over three years old. I only took it to Leeds because the York dealer I purchased it from were also useless and "forgot" to tax it for me when I bought it - six months later I went to put the private plate on only to be told by DVLA that it wasn't taxed!!!!!. Gonna go back to BMW I think. Mercedes Dealership- Mercedes Stealership more like.
The customer service given by Mercedes can be judged by the number of responses given by Mercedes to the submissions written by dissatisfied customers on this website. The facts speak for themselves. Shame on you Mercedes. If you are writing a complaint then, for the benefit of all please name the Dealer your referring to , just stating Mercedes is little use to anyone.
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