Review Time
Absolutely disgusting service, most certainly a pretty woman feeling...... entered the Worcester office, to be looked at by one sales rep who was obviously working out whether we could afford their cars, to be greeted by a lady who made me feel most unwelcome. I advised I was interested in knowing more about a car on the forecourt, to be told everything is online, so I asked whether she could advise on the age as there were no details other than price..... she was awkward, advising we could wait around for a sales rep however they could be sometime as they were all with appointments, with hearing ‘appointment’ I asked whether I need to make an appointment and was told no..... it was a little surreal and I felt most uncomfortable - as I said a Pretty Woman moment most certainly!
Hidden Risk when buying a Mercedes Benz!! Mercedes does not take responsibility.Bought a brand new Mercedes Benz GLC 2017. Still full warranty. Can you believe they put a computer on the trunk? Had radio turned off buy itself. Took it to the dealer and they said something spill in the trunk and ruined the computer which is not made if a material that can resist. When talking to them they mentioned another client carried paint and spill in the trunk and the same thing happened. How can you design a “luxury “ car with a computer in the trunk? Where are you going to carry your groceries? Called Mercedez Benz USA and they did not take responsabilidad for it. Understand if they notify the clients when they buy the car the vulnerability but they don’t notify the poor design and materials.Be careful!!!! The quote $3k
I believe you should have a zero rating because the service does not even deserve a one star.Mercedes roadside assistance should provide help when you require it however they don't even answer the phone. Had a tyre blowout on the motorway going to the airport at 6 am and tried phoning for roadside assistance without any joy. I phoned them constantly for a whole hour with no response and in the end had to arrange alternative rescue.I phoned the complaints department and was told they must have been busy. The handling of my complaint was at token value. I am somewhat bemused that Mercedes roadside assistance are so busy that they are unable to pick up the phone and take details when other roadside assistance companies answer immediately.Please listen and take action to your customers concerns, your products are great but your customer service is letting you down.Please don't offer a service if you are not able to deliver.
I wish I could rate lower!After purchasing a vehicle with Mercedes I have come to find it has many technical faults with pitiful service when trying to resolve them.I have now been without my vehicle for 18 - 19 weeks due to one faulty part. This very same part has been found to be available for next day delivery when investigated by a friend in the industry.
The folding roof on my two year old SL400 broke two months ago. As things currently stand the nottingham dealership can’t mend it and can’t or won’t tell me when it will be mended. Simply hopeless service from Mercedes. Their UK help desk tells me they will look into the issue but they have never got back to me with a promised update.Update on 24.7.18This morning I checked on the Mercedes Me App, just out of curiosity, to see where my car was since I hadn't heard from the dealership for a while, I was really surprised to find out that it wasn't at the dealership, in fact it was about three miles away. I thought that was strange so contacted the dealership and after a bit of resistance I got to speak to the service manager. Guess what, it was at their bodyshop because the bumper had been scuffed. So the position now is that having had seven weeks to repair my car they manage to get it dented, they don"t tell me and take it off to the bodyshop to repair this "scuff". Furthermore they have no idea when the car will be repaired - still.I have now contacted the MercedesUk customer line three times, on to of these occasions they have informed me about how sorry they are about the experience I am having, and on two occasions they have told me they will contact the dealership to see what is going on. On both of these occasions I have never heard back from them.Last year they sold approximately 1,400 SL cars in a year. That means there must have been around 1,400 components like mine, assume they will sell the same number this year, that means there must be at least 1,400 components like the one thats failed in my car in their system this year. My conclusions to date are :1) That Mercedes UK really don't care what happens to your experience with them once you have bought a car from them.2) Their customer complaints process emits platitudes but not action.3) Think very carefully before you buy a Mercedes.
Customer Services and the Birmingham Branch in particular are terrible. I would definitely not trust them or recommend them. DO NOT USE! They do half a job and do not fulfill the promises they say. Leon was dealing with my car and did not have time to go through the work being done even though this has been half done! Left me waiting in the dealership for 1 hour and a half and in the end I left! No paperwork no followup email. 2 weeks later and nothing. Customer Services have promised all this and again still nothing. The company is a pile of S**t! I will be going to trading standards! Half a recall done with no paperwork! so SAFE Mercedes!!
I was convinced to purchase a Mercedes on recommendation from a family member with 30 years experience of owning many Mercedes cars and commercial vehicles.Despite being ignored by the entire team of sales advisor's (i believe this was due to being only 25 years old) i managed to purchase a used approved C class from Mercedes Birmingham, fast forward 2 months and the car suffered the start of a known paint issue, I was not entirely surprised as research prior to buying highlighted this as a potential problem for the red vehicles.Now buying a used approved car you would expect issues to be resolved under the manufacturer warranty however i can confirm it was not simple.My local Mercedes dealer Taunton was not interested, my next local Mercedes dealer Exeter was also not interested and suggested i was to blame (ignoring other identical cases discussed on-line).It was only once i suggested returning the car to Birmingham i was taken seriously.The car returned to Mercedes Birmingham used approved for 3 months whilst the warranty claim was approved and carried out , however i must credit the fact a courtesy vehicle was provided throughout the complete process.So in the end i eventually got a brilliant car, however the service and support across multiple dealers lets the brand down.
I currently own a Mercedes, my fourth consecutive purchase of a Mercedes car. Even though it is approximately 70 miles to my Mercedes dealer, my cars have always been serviced by them. Not only that, but I also purchased Mercedes accessories from my Mercedes dealer, e.g. roof bars and roof pod. As any Mercedes owner will know, these are standard items obtainable from other suppliers, but carry a price premium for the Mercedes badge!In 2017, I was presented with a Mercedes-Benz Classic Watch following my retirement. In March this year, the watch, which was still under guarantee and had hitherto been great, stopped working. I tried emailing Mercedes Accessories a couple of times and had no response. I then emailed the Mercedes-Benz CEO and was subsequently contacted by Mercedes Customer Service UK.I requested the watch be repaired and received the response, they did not have the facility to have it repaired, would I like a refund? I re-informed them the watch was a gift, had not been purchased by me and requested a replacement. I received the response the watch was no longer available, would I like a refund? Again, I explained I had not purchased the watch, it had been a retirement gift and asked if it could be replaced with a watch of similar value? The response was that I would need to have a refund and place an order for a replacement watch! Again I explained I had not made the purchase and the company through which the purchase had been made no longer existed! Extremely disappointed at the treatment I had received from Mercedes as a loyal customer, I then identified the person in my previous company who had made the purchase and informed Mercedes.Apparently, the cost of the watch had been £312. Subsequently, Mercedes paid the refund to the 'purchaser', but the payment attracted a £7 commission charge! I contacted Mercedes 'Customer (dis)Service' and complained. Their response was that the charge was raised by the purchaser bank and was not Mercedes responsibility! As you can imagine, I was livid and still am!Coincidentally, we were looking at replacing our existing Mercedes with another model. It will come as no surprise to anyone who has read this review to learn for the first time in 12 years, our new car will not be a Mercedes. If you are considering buying a Mercedes, my recommendation is to forget it and look to another manufacturer, as we are now doing.
I had my Mercedes in for a service, the below reasons are why I would never ever go back to Mercedes Benz for any aftercare.1) When I called to book a service I had to call back 6 times as no one would answer and when someone did answer they recommended a service A even though I said my car was showing a service B, once I got a quote and called back later to book in again it kept ringing out and again I had to call 9 times and then again I advised my details to book the car in, the rep advised it will be a service A, come on that is ridiculous! How can two reps advise a different service, anyway I was desperate as there was no other merc dealerships in derby! From this point I had little confidence in Merc Derby but carried on to book in the car.2) When I arrived there was no parking area so I had to park my car in front of other cars3) The front reception took 5 minutes before attending to me4) My contact Clare Spalding was dealing with me, when I came to collect I asked if there was a discount as I worked at Rolls Royce, she said her manager was out and she would get back to me, she did call back (next day) but only to tell me she still had to find out, I never got this enquiry replied to, that's very poor! (generally she didn't provide excellent customer service, in conversations she would keep speaking even though I was asking a question, she needs to make people feel amazing and she definitely didn't do that!, poor)5) Then she advised that in the car there would be a spare (key fob) battery on the passenger seat, there was no battery!6) Worryingly what there was, was a piece of broken plastic in the passenger footwell, as the dust cabin filter was changed I had no idea where this piece was broken from? Not going very well is it..?7) I keep my car in top condition and no watermarks, with the 'courtesy' wash, my car had lots of water spots which I had to clean off when I got home, either wash it properly or don't wash it...8) In the last conversation I advised Clare of the broken plastic piece, none battery and discount question, she said she was find out a call back, and she can post or I could pick up the battery next time, that's not solving the issue, its just airing 2 options, I know it's a small cheap battery but that's not the point is it, she left me with two options neither one she was going to conclude! From her language and tone, I knew she never would ring back and correct as I was she never did..In summary its a crying shame that the aftercare is this bad, as I find the cars fantastic! I had friends telling me not to go to you but I didn't want to take there word, I will now go elsewhere for a service and spread the above on many review forums.Goodbye and good luck!
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