Review Time
Purchased a water softener last March. At the time my husband was in for a heart transplant. Machine lasted a month and Errors kept coming up. We have been dealing with this warrenty ever since. Its now June. They don't send anyone out right away, they make you go and take it apart and then try to diagnosis it. This is all on email and now we have to send pictures of what we think is wrong. We are NOT plumbers, nor in any physical shape to deal with this. They could have had a service person out weeks ago! We are now supposedly awaiting for a part (that we think it is) to be delivered and then we have to set up a day for someone to come out. This is ridiculous customer service. Can't even call it that. We should not have to hire a plumber to do this, nor hire someone to help take it back to Lowes. (which they aren't much help either) Don't ever purchase a whirlpool and expect to be taken care of.
Wanted to share my experience Whirlpool because I am livid!!BEWARE!!!!Let's go back to Sept 28th when I bought my washer from lowes. Everything was fine at first, washer started having a noise that I knew was not normal about 3 1/2 months in, I tried to reach out to whirlpool warranty, could never get on the phone with a live person, no matter the time of the day, I tried this for 5 DAYS, when i got someone on the phone, I told the lady immediately that if the call dropped to please call me back because I had been on hold for 45 mins and been trying to reach them for days, she said okay and asked me what i was calling about, and then the call ended. did not fail due to signal. Well... I tried again the next day because it was ten mins til there closing time and i knew i wouldn't get anyone on the phone if i tried again. I found out the next day that you can put in a request for service online. so i did, and had a amazing team come out. the tech replaced the belt along with the cam shaft. the noise still continued, I relayed the message to the tech, she said that whirlpool doesn't generally replace the gear casing for a noise and to try to catch it on video and she would call the tech line and see if they will replace it. I used my phone, and layed it on my washer on video record to catch the noise. I sent it to the tech, she said that it definitely sounds like it needs to be replaced, but again whirlpool wouldn't generally replace it for the noise, only if its leaking oil. MIND YOU this is a washer that is shy of 4 months old at that time! she said she would see what the tech line (whirlpool) would recommend. Tech came out to service it for the second time, and said that whirlpool said to replace the gear casing AND the motor, although the motor isn't at fault, whatever, i'm not paying for it. so the appliance repair company go to order the products and find out the gear casing is out of stock. on backorder. and theres no ETA on it. GREAT. two days later, my washer GIVES OUT COMPLETELY and i had to hand wring my clothes out in mid cycle. WONDERFUL! I have spoke to whirlpool numberous times, letting them know I want a replacement, and everyone, even the manager i requested a call back from told me "I'm sorry, as long as it's repairable, we will repair it" I told the manager, that I had a sick son, no washer for 2 weeks, and my son was vomiting on everything clean, and asked if that's how she would want to be treated or told after having a brand new washer you trusted to go OUT. This manager told me, "ma'am were not here to discuss my feelings." AND I asked if the same part had to be repaired several times, would that be okay? Manager said, "again ma'am, if it can be repaired, we will repair it." OH OKAY. so what your a paying customer, your brand new washer broke, the part is on back order, and you will have to wait around until we can ship the part to you is basically what I recalculated from the phone call. She ended the call saying she was going to try to locate the part and have it expedited out. Remember this part....Part came in stock the day after, 3/1/25, and i got a email saying that the the request is in process. never got a email regarding shipment, I called again on 3/4/25 and was on hold for 39 mins before a live person answered. He said the part still hasn't shipped and don't know when but that I would recieve a email when it does. So today, 3/6/25, I emailed whirlpool asking about the part once again, the part came in stock on 3/1/25, and was requested to have it expedited, so it should be shipped or about to be, right?? NOPE! Was emailed back quick actually and was told that it could take up the 14 business days for it be shipped and that theres shipping delays..CRAZY, TEMU and SHEIN can ship items to me across the freaking ocean quicker than you all! And that expedited shipping is really fast huh?! And was told if didn't recieve a email within that time frame, to call back. I emailed back, to ask the turn around time frame after it's shipped and if I will be reimbursed for using the laundromat and you think i got a response? NO... So.. here I am, going on week 3 without a washer that gave out at 4 months. Learn from my mistakes guys, I will not let down about this, this is NOT customer service. No washer should have a BELT, CAM SHAFT, GEAR CASING & MOTOR replaced in FOUR months! Whirlpool, you guys need to learn better customer service, this is not how you treat your customers! If they are so easy to fix, take this piece of crap, repair it, resell it, but I deserve a new one! NOT 4-6 weeks without a washer!!!! Sincerely, Your lost customer
So I built a house, selected a dryer that had good reviews, and once I moved in the ^&* thing wouldn't dry my clothes. It has all the sensors to do normal, heavy, towels, etc. and is supposed to run until the clothes are dry. Failed every single time. It works on timed dry only.Forward to the service guy who makes it go into the different cycles. It does that, but that's not the problem. He leaves, says run a load and call me if it doesn't work. Duh, it didn't work. I call again, he takes it apart and puts it back together, says it does all the cycles and leaves. I call Whirlpool and explain, in detail, that the dryer, when set on anything other than timed dry, doesn't dry. It stops early and the clothes are damp. They tell me a "senior technician" will be out the next business day. BUT, the only company that does warranty work out here is one guy, and they didn't tell him he had an appointment. I waited all day, with a load in the washer waiting to be dried. THEN they asked for a video of the failed cycle. I had already sent time stamped screenshots of the dryer start, stop at 30 minutes (damp), restart, stop after 6 minutes (still damp). Can't stay and watch it not work, we need a video. How can you tell clothes are damp by video??Best response from Whirlpool is that the technician said it did all the cycles, so it must be fine. Seriously?? I have to admit I lost my temper at that point. Hours n hold, hours waiting for technicians who don't look at the problem you actually have...
Don’t buy their products, you will regret it, two microwaves got broken after less than a year and 3 months. Not often used them. Customer service is the worse CS I have experienced so far. Didn’t answer my call after 15,20, 30 minutes waiting for a response from services department!
Subject: AquaLift Self-Cleaning – Ineffective & Exhausting to UseI have now run the AquaLift Cleaning Technology 7 times in an attempt to clean my oven after cooking a turkey, and I am still scrubbing manually. While I understand that some manual effort is required, I did not expect the cleaning process to be this exhausting and ineffective. If a self-cleaning feature still requires this much work, then what exactly is its purpose?I have followed every instruction provided, watched the video you sent multiple times, and used the recommended products. Meanwhile, I have managed to keep my stove top in excellent condition using your products, so I am not careless with my appliances. However, no matter how many times I run the cycle, the grease and splatter remain.I am beyond frustrated and disappointed with this technology. If I had known that cleaning would take this much effort, I would have kept my old oven, which lasted 21 years without these headaches.At this point, I need a real solution. What do you recommend when 7 cleaning cycles and manual scrubbing still aren’t enough? If this is simply how AquaLift functions, I would like a refund and a new range. Or just return my money and come and pick it up.
Subject: Whirlpool WFGS5030RZ - A $117.95 Headache and Underpowered "High-Output" BurnersLet me tell you, I regret ever laying eyes on this Whirlpool WFGS5030RZ gas range. What a colossal waste of time and money. I bought this range specifically for the promised 13,000 BTU front burners. I do a lot of home canning and right now I can’t even boil pasta.Here's the breakdown of my absolute nightmare:False Advertising: Whirlpool claims these front burners are 13,000 BTUs. That's a flat-out lie. The conversion kit included orifices are 0.96mm, NOT the 1.08mm specified in the Whirlpool manual for achieving those promised BTUs. This results in you the burner is not hot enough to boil water for pasta.Customer Service Hell: I've spent over THREE HOURS of my life battling with Whirlpool's "customer service." Endless chat sessions, frustrating phone calls, and absolutely no resolution. They just kept giving me the runaround.Financial Rip-Off: After wasting hours with Whirlpool, I had to call our gas company over the issue. They confirmed everything was installed correctly and the problem was the WRONG ORIFICES. That cost me a whopping $117.95! Lowe’s tried to help and gave me a part number, except it was for a natural gas stove and mine is propane. Thanks, Whirlpool, for making me pay to confirm YOUR mistake.Missing Parts: I want the correct 1.08mm orifices that are required to get the BTU output that you advertise.Reimbursement: I want to be reimbursement for the $117.95 service call and the $31.15 for the after-market parts I had to order. I should be compensated for my time, frustration and inconvenience.In short, if you want a propane stove with "high-output" burners buy something else, and Whirlpool's customer service is an exercise in futility. If you value your time and money, steer clear of the WFGS5030RZ. I strongly advise anyone considering this range with a conversion to LP to look elsewhere. You've been warned.
Not only will I never be purchasing another Whirlpool/Maytag/KitchenAid product again, but I also will never sign up for anything Domestic and General has to offer again. Our brand new dishwasher was experiencing issues -- it wouldn't turn on. We called for service, and were compelled to sign up for the extended warranted despite being well within warranty. The sales point was that we could circumvent the $150 service call for a $10/month service and then cancel any time. Absolute scam. Our dishwasher has been broken for 3 months -- we've been waiting for a part on back order for the entirety of that time. I was told that there is a 21day threshold that Whirlpool would send a new product entirely if the part was on backorder, we're well past that timeframe and the can keeps getting kicked down the road. At this point, I will be buying a new product and cancelling my plan -- never to do business with any of these entities again. Hope the 30 bucks was worth it.
Bought a Maytag washer May 6 2024 it stopped working December 2 2024. It has run once since the first repair in January. After which it never started again. We have an appointment for March 12 2025. I have tried calling multiple times to speak with someone. I get the same line. Your warranty only states that we will pay for repairs. You cannot choose who does the repairs. That is contracted out to one provider. Whirlpool states they have nothing to do with the repair company because it is independent. I have been brushed off very politely so many times with the response that “there’s nothing else no other recourse”. Basically you bought it you got it good luck!
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