Review Time
Had my Cupra Born recall work and SW updates undertaken by W J King Bromley Sept 23.Although the SW update proved difficult, as sometimes is the case with VAG group vehicles, the service I received from the dealership was excellent. I booked the work some weeks in advance and asked for an EV loan car. When I got to the dealership I expected some difficulty with arrangements but this soon disappeared when Gorgia had everything organised ready for me. She took me through the recall works list and said she would call and update me with progress. Right enough, 2 days on the trot she provided the update without prompting from me and said she would get someone else to call me on the 3rd day as it was her day off which she successfully put in place. I was provided with a 23 plate Cupra Born loan car fully charged, no insurance cost passed on and went on my. I got my car back on the 4th day all completed.As said some of the SW updates can be difficult to get through but the service and communications I received could not be faulted. Excellent👌Well done W J King Bromley.
Had a service booked with service centre got their for 7.30 booked in asked how long approx he said he didnt know so waited 8.20 car was taken im told for a wash ffs my car was valeted the day before so didnt need a WASH then at 11.00 am my car was put on the lift and their it stood for approx three quarters of an hour doing nothing no mechanic touched it i complained to the manager Darren who really wasnt in the least interested had no empathy with Motability customers i counted at least 8 cars come in behind me and served first because they were paying cash was told my app time was a waiting app which is crap i booked it he was rude the staff sat laughing at me and the mechanic walked around like a Zombie not giving toss wont be going their again and wont be having a purgeot car anymore the servicing mob are CRAP
Just had my car, MW20HZU, serviced and first MOT at WJ King Sidcup. Opted to sit and wait, just a tad over 2 hrs, which was quite acceptable. Staff were very pleasant and helpful, pleasant & comfortable area to sit and wait plus daily papers to read and free coffee and water to drink. Service and MOT carried out in the agreed time plus car washed so 5 star service all round. Have had my cars serviced here for a number of years, price has only increased slightly so will continue to return.
Buying made simple. We saw a car we wanted an the web site. Calls to arrange a test drive we’re quickly answered. The car was well presented and eventually came with a couple of new tyres new brakes and a years guarantee. Set against a fair price trade in we were very happy.
Further to my review. experience date 06/02 /2023I emailed Louise Cobern sales controller at Bexleyheath this letter on the 17 of July 2023 as of yet have had no reply from her?Dear Louise,My name is Mr Dean Johnson, any future correspondence by any means is to now besent to me. Ms Rhea Johnson is the registered keeper of the above vehicle, but I supplied thefinance and will be moving this complaint forward as the legal owner.Further to your letter dated 30 th of June did you forward our complaint to Mr Jeff Conway?This letter is signed by you and written in the first person. I would have expected a reply from MrConway? This letter is riddled with untruths. This was not and has never been about tyre treaddepth, yes the tyre depth is legal on all the tyres , yes even the one I pointed out to Daniel as worn is3mm, so legal and just on the cusp of the spoticar requirement? This as you well know is aboutdamage to the tyres but you keep trying to change the narrative, the facts are the MOT on29/06 /2022 highlights the damage on the two rear tyres, we purchased the car on the 30/01/2023,and according to your checks the tyres are in good condition. Even though I pointed out the wear on the passenger rear tyre to Daniel. From this he told me and Ms Johnson the tyres would be changed. Subsequently on the 22/05/2023 the tyres are condemned with the same damage as recorded on the MOT at your associate garage at Bromley. Have you an explanation for this? The same with the brake squeal I test drove the car, pointed out the spongy feel and brakesqueal. The story Daniel told us was plausible, we were even shown an invoice for new front brakepads. But that wasn’t the cause of the squeal it has gotten worse especially in reverse, it is a knownfault with the rear brakes, that’s why WJ King Bromley suggested the caliper dampers. Without anyprompting from us. (At a cost of £235)Regarding my email of the 12th of July have you managed to obtain a WJ King complaints procedurefor me , if this request is again ignored I will take it you don’t intent to supply me with one or onedoesn’t exist, and act accordingly.As I understand from previous conversations, you will be taking leave soon. I can see this complaintbeing active for a while. Could you give me the details of who will be fulfilling your role? So we canhave some continuity.I think I have exhausted all options to resolve this issue with you Louise So I have wrote a full explanation of my complaint and the evidence I have and will be forwarding this to The national Conciliation service , Mr Jeff Conway at WJ king group , Mr William King at WJ king group. Mr David Cole group used car manager at WJ king group. , and Laura Stagg at WJ King Group. In addition I have reported WJ king Bexleyheath to trading standards and have left honest reviews at google and Trustpilot.28/07/2023After many months of fruitless correspondence i finally received a reply from Mr Greg Parfitt Group new car sales WJ King agreeing to reimburse us for the £180 we spent and a full check on the brakes at WJ King Bromley. This I accepted by registered post on the 04/08/2023 As of today (21/08/2023) the brake check has been booked but still no payment has been received. Another letter has been sent to Mr Parfitt, close WJ King but no cigar??
My Kia service finally took place (after previous cancellations) but the service team didn't fix any of the recall issues that I specifically asked them to fix. I'm having to take the car back in a few weeks time to have the recall issues addressed. There was also some damage to the back left doorwell of the car. The service team are mostly unresponsive to emails despite ccing enquiries every time.Update: A collect and deliver was setup for my car to address the first recall issue (Coolant Debris Discharging and Coolant change). So I've changed the experience to three stars. I'm still waiting on the second recall issue (apparently they're out of stickers).
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WJ King is a trusted, family run business who have been leading the way in car sales for over 60 years. We are one of the fastest growing car dealer groups covering South East London and Kent, across leading automotive manufactures, incorporating Vauxhall, Peugeot, SEAT, CUPRA, Suzuki, Kia and Dacia franchises.
We are an award-winning group who offer outstanding customer service and exceptional value for money. Whatever you or your family motoring needs are, we can help and don’t forget to ask us about special offers.See more
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