Review Time
When I took my Vivaro in October for a free change of some bolts (apparently they might have corrosion) I also mentioned to the staff to look at the radio that showed there was a problem with software which should be updated. They told me they had tried to check it but had run out of time and I had to book another appointment. I was given the price of £197 and I understood it was to fix the problem. However, when I brought the vehicle beginning of February I was called halfway through the day that they hadn't been able to find what the problem was and told me that they could ask another technician to examine the problem the following day for extra £207.I declined as they said it still might not find where the fault is and I said I would be collecting my vehicle at the end of the day. When I arrived they asked me to pay £197 despite not fixing anything. Apparently, it's for diagnostics that found problems with software (it says: "Attempt software update, failed; advise further investigation but suspect radio internal fault"). Their explanation is exactly what the info on the radio was showing anyway. Somewhere in the small print they have it stated that they might not resolve the issue but it is very misleading for customers who expect the price given to them is for sorting the issues not just diagnostics that also is just a confirmation what you can see on the radio screen originally. After some heavy exchange of arguments they agreed to reduce the cost to £100 but I still feel very disappointed after wasting my time with them!
WADE at WELLING BRANCH What an excellent, pleasant and extremely helpful salesman during my purchase of a Vauxhall Freelander. Wade explained everything in minute detail and, not having driven an automatic for some 40 years, went into a very detailed explanation of all the technology and driving experience this particular vehicle has. It is amazing to drive, and the customer service and after care provided is five star. Thank you Wade for being so very helpful.Deborah Mari Mckey
After 7 weeks of trying to get this resolved with no end in sight, and a complete lack of support, I feel I have no choice but to share the awful service from WJ King. My dad passed away 7 weeks ago. He sadly died while still employed by WJ Kings. Shortly before being admitted to hospital, he traded in his old car and paid an additional £11,100 to upgrade to a vehicle that was suitable for wheelchair use and was purchased for £18, 594. The garage was fully aware of his health situation and knew he had been admitted to hospital, yet still delivered the car to the driveway where he and my stepmum lived.A few days after delivery, my dad passed away. The car was never used, untouched, and remains in exactly the same condition as when it was delivered.After my dad’s passing, my stepmum informed WJ Kings and explained that, due to the circumstances, the car was no longer needed. She asked whether a refund or buy-back could be arranged, as the money was needed to help fund my dad’s funeral. What followed has been nothing short of distressing.Despite myself and my stepmum having power of attorney over my dad’s finances, we were told we could not sell or return the car. We were then told this could only be done if it was stated in my dad’s will — something that was obviously impossible, as the car was purchased just days before he passed away. We were told we would have to wait for probate, which has now been granted.Once probate was accepted, we were informed the car could be bought back for £14,500, due to it having an additional registered driver. While we understand depreciation in normal circumstances, given the situation — and the fact my dad worked for WJ Kings — we felt this was unfair and asked for an offer closer to the original price.Weeks later, after chasing again, we were then given an even worse offer, one of £13,500, now blaming a drop in the used car market. We checked independently and found companies such as Motorway and We Buy Any Car were offering similar or even slightly higher prices than WJ Kings.Last Friday, I contacted the garage again and made it clear this situation is unacceptable. I stated that unless it was resolved, I would have no option but to take further action, including sharing our experience publicly or contacting local media. I was asked to hold off, as management would call us and a letter would be sent. Neither has happened, and after a week we have received no response to further emails.It is truly heartbreaking that a company my dad worked for for many years — and quite literally died while still in service to — is treating my stepmum, and myself, with such a lack of empathy and compassion. We are simply asking to return an unused vehicle without losing thousands of pounds, during what has already been the most painful time of our lives.
Check all your financial paperwork thoroughly.I ordered a new car in August 2025 from W J Kings (Bromley) and initially had a positive impression. However, the experience quickly became frustrating and stressful.I was repeatedly told by Harpreet Sahota that the car was imminent, which turned out to be misleading. In November, I was asked to pay an additional deposit, i paid £2,000, which I did in good faith. Unfortunately, I later discovered that I had been scammed by Harpreet for a total of £582. She retained my card details and made two transactions instead of one. This is a serious breach of GDPR, which I have reported to the ICO. This situation was extremely upsetting and caused a great deal of concern.In December, I was informed that the car would be delayed, which further increased my unease. After numerous calls and emails chasing updates, I finally received the car in January 2026.The dealership eventually addressed the issue, although only after initially ignoring my emails. I received a letter from Greg Parfitt confirming that, as a goodwill gesture, they had reimbursed the money taken by their staff member and thanked me for bringing the matter to their attention. The incident has also been reported to the police as fraud, and I was informed that no further details could be shared as it is part of a wider investigation.While I acknowledge that the company ultimately returned the money, I do not consider this a goodwill gesture, but rather their responsibility given the circumstances. The involvement of a staff member in fraudulent activity, combined with poor communication throughout, significantly undermined my trust.Overall, this was a very upsetting experience. What should have been an exciting purchase was overshadowed by stress, lack of transparency, and serious concerns around financial security.
Took our 3008 2018 in to Dartford WJ King for an EGR valve change, no other issues promised it was a day job, no probs took 3 days, collected on a Friday by my partner and on saturday took the car to drive to sheerness in kent. and found all so many alarms coming up and on driving the car kept losing power especially when going uphill, came back went to WJ King and we where advised that a pipe with the turbo was broken obviously by them and we had to pay about £90 to fix a new part minus the payment on the EGR Valve.This was done during the week and car collected again during the week and over the weekend we went to Horsham and as I entered i smelt exhaust smoke in the car and my wife said on collection she smelt it too. She took it back and they lied to her that it was engine oil leak which was not there and is still not there, and engine oil smells differently from exhaust fumes and they quoted a bill of over £1000 to fix, they make a problem where there is none to dupe customers.Took the car to other garages and all said the exhaust is due to a fault with the new EGR Valve allegedly fixed by WJ King and doing my research found it was not opening until the sped of the car is over 30mph and also they damaged the car heating system it only heats up when we run recycled air in the car cabin, which we now have to do due to the fumes coming into the car from the EGR Valve.This garage have good front of house people but back of house mechanics are terrible and are damaging carsDaniel
WJ King Group, Bromley. The front desk staff were genuinely kind, and I truly appreciated their warmth. But sadly, that’s where the positive part of my experience ends. What happened with the service on my car has left me really disappointed and honestly quite upset.After trusting them with my vehicle, I later discovered that the mechanics had forgotten to tighten the sump plug. Because of that mistake, 1.5 litres of oil leaked out, soaking into the driveway and creating a mess that could easily have caused serious damage to my car. It was stressful, worrying, and completely avoidable.They did send someone to jet‑wash the driveway, and I do appreciate that effort — but the stains are still there. The marks are a constant reminder of something that should never have happened. What hurts most is that they’ve now closed the matter, leaving me with the lasting damage and no real resolution.
Got my kia ev6 on warranty in to Sidcup. Phoned beforehand, and explained there was a blockage in the windscreen washer system. They could have pointed out the filter gets blocked really easily, it's a regular problem, is a faulty design as it's difficult to access, and costs £180 fix, just to clean off the filter. But they make you sign to say you'll have to pay if it's not a warranty issue. It's a total rip off. I'm not happy with Kia. And certainly not happy with Kia Sidcup. I apologise to the lovely man on reception, but I honestly think they stung me.I've only used good quality washer and have done nothing wrong. The warranty should cover me if I've done nothing wrong.If I thought there was half a chance I'd be paying that much, I'd have gone to my local garage.This may sound odd, but I don't care about the 7 year warranty now, I'm getting my kia serviced elsewhere with somebody I trust.My previous car was a Honda. What a superb car and services. I'd never recommend kia. Kia holden in Norfolk were awful too. It almost makes me want to sell my ev6.Be warned.
I recently helped my brother who is deaf, to buy a used car from WJ king in Bromley. Isaiah Elie was our salesperson and I have to say he made the whole experience calm and easy. He clearly understood how to speak to a deaf person who lip reads and answered all our questions as well as helping my brother with paperwork etc. It was such a positive experience even though it was not the most expensive car on the floor. His colleague Ben stepped in to answer questions when isaiah was at lunch and seemed very happy to do so. A very pleasant experience altogether
Claim your business profile now and gain access to all features and respond to customer reviews.
WJ King is a trusted, family run business who have been leading the way in car sales for over 60 years. We are one of the fastest growing car dealer groups covering South East London and Kent, across leading automotive manufactures, incorporating Vauxhall, Peugeot, SEAT, CUPRA, Suzuki, Kia and Dacia franchises.
We are an award-winning group who offer outstanding customer service and exceptional value for money. Whatever you or your family motoring needs are, we can help and don’t forget to ask us about special offers.See more
16thavenue.co.uk
bike24.com
easynumberplates.com
napierparking.co.uk
lesschwab.com
elliottjarviscars.co.uk
timecar.gr
parkbee.com
xlmoto.nl
vagupdate.com
