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Review of car service carried out by W J King Dartford Jan 24I have purchased a number of Vauxhall cars from Robins & Day Chislehurst, and they conducted all of my servicing and MOT’s.However, Robins & Day Sidcup, were purchased by Stellantis and then subsequently closed down. This resulted in my Insignia 2.8T 4x4 needing to find a new Service Centre.I called into the Dartford Branch of W J King, as I was passing, and was greeted by Katie who was doing her Service Department training.I had some very specific service questions, and so was passed onto Helen the Service Manager. All of my questions were answered very professionally, however I still needed some specific information concerning the car battery replacement and the 4x4 Haldex service requirement. Nevertheless, I was sufficiently convinced so proceeded to book my car in for Service.Pickup and delivery was also available from my home address, for an extra £15, which I also took advantage of. I was also asked if I wanted Vauxhall genuine parts to be used or Vauxhall guaranteed parts. I opted for Vauxhall genuine parts, as my car is only serviced once a year.Over the next couple of days, Helen E-mailed me, providing full information of the replacement car battery, which again allayed any concerns I had, and I asked for this to be added to the service.My car was picked up after a ‘phone call on the day, to ensure that the car was available. I paid over the phone after the car had been serviced and it was delivered back to me the same day. A picture was also sent to me, taken under the car, showing what 4x4 Haldex system was fitted, a nice extra, indicating that no additional service of the 4x4 system was needed.All in all, my experience of W.J King (Dartford) Service Department and in particular, the actions carried out by the Service Manager, Helen were exemplary. I will be using them for all of my Servicing and MOT testing in the future.Well done W.J.King (Dartford).Chris G
I have used various WJ Kings but have to say the service team at the Gravesend branch are amazing, they are friendly, professional, willing to help. Luke & Bev both go above and beyond.The sales team from Gravesend left me a little wanting I felt misled and at times quite unprofessional
Hi just got my new car seat arona the man that dealt with us was called Steve at Wjking Sidcup he is so helpful kind and polite he’s gone above and beyond to help us really appreciate your help and kindness Steve thank you so much
I had a really good sales service when bought my 308 at WJ King Sidcup with Steve in Oct/2022. Had services reminders and decided to give a try and booked the annual service for 24/10/23. All went smooth and I was very pleased. I had the dreadful engine light on 12/11 and as I had a recent service, I called them. The operator managed to find a slot for 23/11. The reception was smooth as always and I was told it would take a couple of days to receive a call, which I understood for 2 reasons: 1) it a busy period; 2) due diligence. Waited for a week with no response and on 30th I call to chase. I was told the assigned technician was on break and would call me back. On Friday 1st I called as no response from the previous day and was told that the car was still under investigation and no outcome yet, but something would come and I would receive a call at the end of the day. Monday 4th I called at 2:03pm and was told byTracy that technician had it and was going to call at the end of the day. Just didn't. So I called at 5:26pm and spoke with a guy who told a series of elusive excuses. 1) The Technician just did a second run but results are inconclusive at this moment; to which I queried: in 10 days, how come this is the second time it was touched? how come inconclusive results when it is all computerized? they have an ODB reader which will point out the issue. if they are representing the manufacturer, and cannot find the issue either they are incompetent, or the product is not good. 2) Have no complimentary car available for the weekend of 09/10th. On the call in the previous week I mentioned that I needed the car ready for the weekend, or if they could arranged a complimentary car. At this point I was fuming on the phone as for this situation I have no idea if I will need to order and wait for parts to arrive, delaying things even more! And really it is not up to me to spend £60-70 in a rental car. I was told today (05/12) they will make sure to do another reading and let me know later in the day. I'm at a point that I lost confidence if I will receive a call, or if receiving the call it will not be a reliable service they will offer me trying to upsell and just get rid of an upset customer. I've had Peugeot's cars for 20 years and traumatized after an experience with my last RCZ (which was not WJ King's fault, but that trauma is really affecting the current situation). I didn't sleep last night and really in a bad place today. My partner is a journalist and I can easily have this escalated in the media. My next car will not be a Peugeot, nor a member of Stellantis Group, as my passion for the lion brand is ending.
Peugeot 3008 was called in for urgent recall, only to have the appointment cancelled the day before. Told they would be in touch to rebook, call never came. Called them and tried to book and was told they would be in touch with a date, again call never came. Managed to get the car in a year later after warning lights appearing on dashboard. Car was in all day, then told by the mechanic he needs to order parts. Warning lights still coming up and now can't see me till the end of January.
Purchased our Kia Ceed from here 2 weeks ago. What a lovely car. From start to finish the team at Dartford were excellent. Russell went above and beyond to make sure the car was as we wanted and Lee also provided excellent customer service when we picked it up. They even ordered us a new parcel shelf and Dan dropped it off this evening. I totally recommend WJ King at Dartford and they will definitely be my first call when I need a car In future.
Be aware of deception. Deceptive Service & Bodyshop Manager, Michael Burford, made assumptions about our car even before inspection. He claimed that the car radio was not the original without checking it. However, when told that 2 independent reports and a statement from the previous owner were going to be submitted confirming the radio's originality, he retracted his statement. A battery disconnection triggered the anti-theft feature set by the manufacturer, resulting in the Vauxhall radio being locked. Surprisingly, Michael Burford stated that the manufacturer could not unlock their own Vauxhall radio and demanded £1651 for a replacement and I am left with no other options! In conclusion, the radio lock is a manufacturing issue that only the manufacturer can fix, as advised by mechanics we consulted. Vauxhall is unwilling to remove a lock they created, and Michael Burford expects me to pay £1651 for a new radio, despite the fact that the other original radio (as shown in picture on Google Reviews) is in perfect condition and merely needs unlocking! THANK YOU Michael Burford and THANK YOU Vauxhall for your deception and ripoff!
The Locked Radio GPS System Problem:My troubles started when my car's battery was disconnected, and it triggered Vauxhall's super-sensitive anti-theft system, which locked up my entire radio GPS unit. I tried to get help from local electricians in London, but they all sent me back to Vauxhall because, after all, it was their system that had caused the problem.Vauxhall's Special Support Team:I got in touch with Vauxhall's customer service, and eventually, I spoke to Vladimir, who's a manager at Vauxhall's Special Support Team. He suggested that I take my car to one of Vauxhall's approved repair shops to find out what was wrong. He also said that if they couldn't unlock the system and had to replace a part, Vauxhall might help cover the cost as a goodwill gesture.Deceptive Practices by WJ King Vauxhall Dealer:Following Vladimir's advice, I took my car to WJ King Vauxhall in Woolwich, a repair shop approved by Vauxhall. The service manager, Michael Burford, charged me £144 without unlocking the unit. He even suggested replacing the whole unit for a whopping £1651, even though my unit was in perfect condition and just needed unlocking. I couldn't understand why Vauxhall, the company that created the anti-theft system, couldn't unlock it.Vauxhall's Sneaky Goodwill Gesture:After Vladimir mentioned the possibility of a goodwill gesture to cover the replacement part cost, I reached out to Vauxhall's Goodwill Gesture Department. But things took a surprising turn. The manager, Marika, gave me a long list of conditions that hadn't been mentioned before. It felt like they were being tricky. Even though they knew my car was too old to qualify for a goodwill gesture, Marika kept asking for more information, making it seem like they might help, but in the end, they didn't. This made me wonder if they were being honest from the start.Useless complaints system:I would advise customers also to consider Vauxhall's poor complaints system. Just imagine being unhappy with their service or experiencing issues with your vehicle and deciding to file a complaint. How would you feel if they simply ignored your formal complaint, leaving you in a state of frustration and dissatisfaction? Unfortunately, this was my experience with Vauxhall.After encountering problems with their faulty radio GPS system and the unhelpful response from their customer care team, I decided to take matters into my own hands and send a formal complaint. However, despite diligently following up and chasing the complaint, I never received an acknowledgement email, let alone a satisfactory resolution. The lack of accountability and responsiveness in their complaints system is truly disappointing.In conclusion, do not trust Vauxhall and WJ King dealers as they can let you need their assistance. I decided to share my story with you so that you can see how Vauxhall is unwilling to unlock their own system so that I pay for a new part. That's how they wanted to rip me off and that's how they will rip you off. There are so many car manufacturers, and I really regret trusting this silly deceptive company which can't even remove an anti theft lock they created themselves!!
I was looking for a Vauxhall Corsa and felt that I wanted to say local in my search. Rob was good in informing me of what the new Corsa would do (compared to my old one). His customer care was excellent, (so rare these days) Keeping me informed at each stage of the transaction. Either by phone or email. Arranging for the car to come from another branch. I am very happy with my new Corsa. I shall definitely tell my sister to check out the Bromley branch.
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WJ King is a trusted, family run business who have been leading the way in car sales for over 60 years. We are one of the fastest growing car dealer groups covering South East London and Kent, across leading automotive manufactures, incorporating Vauxhall, Peugeot, SEAT, CUPRA, Suzuki, Kia and Dacia franchises.
We are an award-winning group who offer outstanding customer service and exceptional value for money. Whatever you or your family motoring needs are, we can help and don’t forget to ask us about special offers.See more
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