Review Time
i am not recieving communication with the company over a dress that I wish to return that was £100. Not custom made so perfectly able to return at my expense however their customer email and text messages have suddenly stopped working -
Do not use this company,I ordered a dress for a wedding which the site shows beautiful stunning dresses when it arrived it came in a bag all crumpled up and no label attached to it in fact it looked like it had been worn, not a good start I thought!!! When I tried the dress on which fitted me perfectly it had at least 3 flaws the dress had not been made to high standard and I possibly couldn't wear it let alone to a wedding!! So after a very very frustrating time emailing them to ask about a return and getting a label, on numerous times and getting no reply, I finally get a response from them to say they want photos of the flaws, which I then sent immediately after, to which they then replied they would offer me a 20% discount which I turned down as I cannot wear the dress!! I just want to return the dress that was over 2 weeks ago and I haven't heard a thing they have disappeared off the face of the planet!!! So I am stuck with a faulty made dress, they have taken £65 and totally ignored my numerous emails I have sent!! Seems to me if your one of the lucky ones that keep your items your ok but if you have to return anything it's nothing but hassle and if you do return it's at a cost!! I have never dealt with a company like this before and it's made me more aware now, shame as their site have some stunning dresses on them but the way they have treated myself I will never use them again. On the star rating I had to key in a star rating unfortunately it doesn't allow a 0 star rating to proceed with your review otherwise my rating would of shown no star
I ordered a dress and received it on time, the dress is lovely but not for me. The fit was all wrong and the sizing was too small. I am a UK size 12 and ordered a 12 but the dress is more a size 10. Since then I have been trying to return the dress as the website says' easy returns', I followed the process of emailing them with pictures as requested and this was 4 weeks ago. I was told someone from the appropriate department will be in touch with me in 24 to 48 hours but no one has contacted me despite me emailing nearly everyday in the last 4 weeks. There is no UK number to call, the number on the website is a US number and no one answers the phone, the number is supposed to be a Whatsapp number but it isn't on Whatsapp. So, there is no way to contact anyone but via email. So one is stuck if one wants to return an item. I had good customer service before I made a purchase and they answered my mails, but after the purchase and when requesting a return and a refund there is no response. So buyers in the UK beware, this is not a UK based company. The products are nice but if you want to return an item for a refund this is practically impossible! I wasted £150-00 and am stuck with a dress that doesn't fit and I cannot return.I wish I had checked the reviews on trustpilot before ordering from this company.This company is not based in the UK, and their url is deceptive, and they are thieves!
The dress was not the size stated the material v thin and not a full skirt as in the picture the customer service was appalling and to get a refund has to send back to China tracked which meant once adding to the £6 postage I paid to get it here along with £12 postage I needs to return I would only only get half the money back would never use again
Terrible do not buy from them.Only way to return items is to pay for them to delivered to an address in China! Even though they are called Zapaka UK! Completely have you fooled you are buying from a uk company. Nothing anywhere on their site does it say returns to China only
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