Review Time
READ THE REVIEWS BEFORE PURCHASING FROM THIS COMPANY. LEARN FROM OUR MISTAKES!I would give no stars if possible for my worst ever shopping experience. The dress looked perfect online and I waited eagerly for its arrival. It was ot be my mother of the bride dress. When it arrived it looked diffferent from the picture on the website (misspelling intentional to stress how different). I'm not sure who the dress is supposed to fit but it's definitely not a human being.The bodice was too high, the colour was wrong and it was too long. It was also definitely not a size 12. When I asked about returns I had the same experience listed here many times. How I wish I'd read the reviews before being swept along by an artificial picture. I am now in the process of trying to return the dress with all their stipulations about photos, tracking, putting a note in the parcel. They make it as difficult as possible to send an item back - deliberatley obviously to put people off doing it. I doubt I'll get anything like my money back. They are fraudsters. Give them a wide berth!
The worst shopping experience I’ve had so far. I paid extra for fast delivery, yet it was still shipped from China and arrived after the date I needed the dress. The quality of the dress was the same as on Shein, only 70% more expensive. I do not recommend this website.
Dress arrived late - fitted poorly . When I tried to return they have a policy of only giving you 7 days to request a refund. Refused to offer an exchange or refund. Terrible service. DO NOT BUT FROM THIS COMPANY
This company should not sell anything in the UK! My order number is ZAPAKAUK53014I ordered a suit from this company for my autistic daughter to wear at the prom. She opened the bag after few days we got it. When she eventually tried it on, the blazer was too big and the pants extremely small and with holes instead of pockets. Two elasticated bands were holding the holes and the pants together (something difficult to explain and never seen in my life)We decided to return the suit and I went on the website to find a way to do it. However, I found nothing clear on this process.I also searched for my order but I could not find anything related. I managed to find a link in the email that confirmed the order placement which led me to the website page that confirmed the order was placed. I cannot access my customer account, I cannot amend details, see order history nothing. The site is a scam.It felt like these details are intentionally hidden, so you delay requesting a refund or maybe change your mind distracting you to look the other way. Eventually I opened the webchat and asked how to return. I was told it is too late as more than 7 days passed since the item was delivered to me (9 days have passed, to be exact). They kept sending me to the return policy which said nothing related with a familiar process. Eventually I have asked the issue to be escalated and I was told an email confirming escalation will be sent to me. The following day I received an email and I was offered £15 off for my next purchase which for me it represents an acknowledgement something is fishy.See the exchange below:"Dear Silvia,Thank you for your feedback. Our return policy is set in place to ensure that we can process all returns efficiently, and unfortunately, we are unable to accept returns outside of the 7-day window. This policy helps us maintain fairness to all our customers.That said, we still want to do our best to assist you in any way we can. While the return period has passed, we are willing to make a one-time exception to offer you a refund of ￡10 or a coupon code worth ￡15 for your next purchase. Please let us know which option you would prefer, and we will be happy to assist you further. Thank you for your understanding.Sincerely,MelodyTicket ID: 36B2PR"So I replied:"I am not sure why you offer me this voucher. I do not need it.At this stage I feel like I have beer robbed of £110. I am unhappy I cannot return an item that is in perfect state, the state in which you sent it to me.I am unhappy that you refused a return when I requested this after 9 days from the delivery, considering the long time taken for you to deliver it. You stated the return should have been done in 7 days, but this information was not provided at the purchase, or in the bag the item was received in. Also reading the return policy apparently there should be a fee for the return, but you do not disclose it, and no address for you is provided.I am unhappy the return policy and procedure were not clearly visible when I purchased the item, to decide accordingly.I can still see this on the website when I try to simulate a purchase. Nothing clear about refund is mentioned. For me, this is intentionally concealed, with the hope you fool people and take money from them for items that lack quality and not returned in these 7 days. I am unhappy you expect your customers to look around on your website and find the return policy. This is intentionally misleading as this is not something a customer is looking for when they purchase something they would like to keep, expecting good quality, as per the price they pay.You guided me that the policy is at the bottom of the website's pages where no one is looking really, when the details of the policy should be clearly stated at the purchase.I am unhappy that your website quickly opens all tabs in the menu, except the customer tab. When I want to open my customer tab, nothing is opening, my name is marked with red so I cannot see my order in my customer account. See screenshot.The fact that you offer me a discount shows that you admit something is wrong here.And the fact that you want to make me feel bad for asking for a refund with two days outside of your 7 days time frame, by suggesting it is unfair for other customers, is terrible.The refund relates specifically with your items: how can you have holes instead of pockets to the suite trousers?I will speak with my bank to arrange a dispute with you today. Your service is very disappointing and my reviews online will show this accordingly."In spoke today with my bank and they will investigate. I hope this will help people decide to search for elegant items somewhere else."I have been fooled.I found another suit with the same fabric on another website, with next day delivery. I purchased two sizes, kept one and returned the other with no issues This is the UK.
The dress was lovely. However customer service is not great with assisting returns. They are pushy with trying to get you to accept a credit note/discount. When my parcel was lost in USA they refused to assist with contacting the company, as I was unable to do it from the country I was in. Would not recommend purchasing from this company.
I hate my prom dress i got frm here, the corset and from looks frumpy, the corset back didn't even come with the string I needed and it's ruined my entire prom for me!!! DO NOT BUY FROM HERE UNLESS YOU WANT TO WASTE YOUR MONEY!! they even had the cheek to ask for a tip, for what? Having a normal website like literally every other prom dress site? I have zapaka, I hope they get taken out of business
I paid my son's suit and was told that the parcel was send back to the sender. We never asked them to cancel the order .I asked them why they said the address was wrong . Later on they gave me royal mail number. I paid £110 they gave a refund of £40. This is fraud. We asked them to reship but they told us they can't reship. I don't recommend these people as they give you stupid excuses. I was so disappointed.
Returning was a nightmare. I ordered a dress and when it came it was too long. The return address on the package showed a UK return address. I contacted their customer services via email and chat to initiate a return as you cannot ring them. Initially they tried to get me to keep the dress and offer me a discount on the price. I had to say numerous times I wanted a full refund. At that point they advised that the return needed to be via tracked mail to Texas, USA. There were also additional further instructions that had to be complied with. I needed to mail it back within 7 days, show proof of return with the tracking number and email them all of this, along with a photo and a request for a refund. My recommendation is you do not buy from them. The return has cost me £28 which will not be reimbursed. Buy from UK companies who will not rip you off if you need to return something. Avoid
DO NOT ORDER FROM HERE. Ordered a prom dress which didn’t fit immediately looked to send back but the website says you cant send back until you email them , which I did with a screenshot of my order. They then emailed back to ask details which were already in the first email. Eventually I spoke to some robot who offered me £14 dollars refund, the dress was £156 !!!!!!! I kept asking for a return address and they kept coming up with bizarre bartering for a return such as we will refund you 20%etc. absolutely bonkers, still waiting on a reply about on a refund which apparently I have to send dress back to Texas and pay for packaging to get it there !!!!! £156 down for a dress I can never wear . 😢😢😢😡😡😡😡
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