Review Time
DO NOT ORDER FROM HERE. Ordered a prom dress which didn’t fit immediately looked to send back but the website says you cant send back until you email them , which I did with a screenshot of my order. They then emailed back to ask details which were already in the first email. Eventually I spoke to some robot who offered me £14 dollars refund, the dress was £156 !!!!!!! I kept asking for a return address and they kept coming up with bizarre bartering for a return such as we will refund you 20%etc. absolutely bonkers, still waiting on a reply about on a refund which apparently I have to send dress back to Texas and pay for packaging to get it there !!!!! £156 down for a dress I can never wear . 😢😢😢😡😡😡😡
Purchased prom dress from them. Dress was nothing like the one on the pics on their webiste, terrible quality with threads hanging out and not fitting as it should at all. Pretending to be UK website but then saying you have to return to China or USA and pay for shipping, shipping back and customs, while it doesnt say on their website. They do all to push you to keep it. They offer 10% refund a d for you to be keep bad item instead, then 20%, then coupon for shopping with them again - but who in the right mind would buy from them again?! Avoid!
Worst company to order something!! I have made an order and it didn’t fit me. Just 7 days to return but you can not send it until you talk to them, when they try to convince you to keep the products and they offer you POUNDS, for an order of 90 pounds. When I said no, they said they can refund me 24 and to keep the dress. And they kept trying to convince me to keep the dress and to send me a voucher of the same value, which voucher was non-refundable if it was any issue. I choose to send the item back to them, IN USA, TEXAS !!!!!! It cost me 27 pounds, I CAN NOT SAY ENOUGH how bad this site is. Is they are not capable of offering a fair deal to their clients, they should stop selling their products outside China, because this is where it came from. Came from China and I return it to USA , if it makes sens. BAD!! A ROBBERY! Avoid at all cost. There are many serious sites with nice dresses.
I ordered prom dress 13th may, on 6th June still nothing received,emailed them,they sent shipping note,it said it had gone from London to lincolnshire I 6 mins,and that I had received it 31st may,they then asked me to look in my area to see if it's been delivered incorrectly, but my address is correct so how could it even if they had flown my plane,London to lincolnshire in 6 mins impossible, I have asked for a refund, but no reply to that.DO NOT use this company,they will rip you off, AVOID AT ALL COSTS
Bought a suit for my son when the suit arrived i was abroad when i came back i realized that the suit was over two sizes too large for my son despite using the chart. I requested for a refund but was told i had exceeded the 7 days return policy and there was nothing they could do i even ask that they keep the money and just exchange the suit as my son had a function to attend but again the online generated system kept sending me the link to the return policy. I was not even able to speak to a real person. Thanks to zapaka i have learnt my lesson I'll never use your shop again and trust I'll pass on the info to my friends. I now have a suit on my hands that i can't use and had to go out and get another suit for my son elsewhere.
Absolutely abysmal company to deal with, we ordered a dress for our daughters prom , it took ages to arrive and when it did the fit was awful, so we decided to return as per the 7 day return policy on the website. This is where things get stupid, we advised we wanted to return the dress, after explaining reasons why they first said they could offer us a 10% refund and keep the dress, we said we had paid £115 for a dress that doesn’t fit and wanted a refund as per website, they didn’t listen and offered £31 and keep the dress, we again said no so they said they had to pass our claim up to a higher department who would approve the refund via email and send return address with 2 business days? Anyway email came and we were asked to send the dress recorded delivery to TEXAS !! USA which post office said would cost £38 ! Which we would lose .Zapaka is a shoddy company and if you buy from them you better hope it’s a good fit
Beautiful dress had custom made to reflect my daughters height of 5ft 1... Hollow to floor came in 6 inches longer than the measurements I gave them having to take it to be amended costing me more money.Bad company wouldn't order from them again charging people extra for custom made just to ignore the measurements given
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