Celeste McNicholas

Battery shut down in the middle of the night 47 days ago. I made contact with Australian support on

Battery shut down in the middle of the night 47 days ago. I made contact with Australian support on day 2. After no help for 4 weeks they finally remotely diagnosed module failure and agreed to replac...

TheEloiseTv

This is the 2nd time I have had…

This is the 2nd time I have had problems with the Sonnen battery not working.1st time took 3 weeks to be repaired.2nd time, I contacted Sonnen twice last Tuesday 14/11 and had to leave messages for a...

Karlie Scott

Faulty inverter it’s meant to be a…

Faulty inverter it’s meant to be a premium product! So less than 10 months into operation, my premium product developed a glitch the inverter would drop and not provide power. Sonnen via the installer...

Frederic Harris

Sonnen repeatedly fails at critical moments

I've had my Sonnen backup system for two years and in that time I've had to power failures. The system failed to work on either occasion. My installer will be replacing the system again which will n...

Marissa Brooks

If I could give it a zero I would

If I could give it a zero I would. We had it installed 5 years ago and have had nothing but problems. They keep replacing parts only to have the replaced parts fail. Rinse and repeat. It has probably...

Corina P.

down 6 times in 18 months.

I paid a lot for the Sonnen battery. It's expensive. I've had it for maybe 18 months and it has gone down maybe 6 times. It's currently been down for a month, and Sonnen is in no hurry to fix it. They...

Kailey Clark

Did my loft insulation

Did my loft insulation. They were very efficient and helpful and did the job with the minimum of fuss and disruption. Both Aquib and Nicky couldn't have been nicer. I recommend them highly.

Toddy Wilson

Eco Target recently did loft and…

Eco Target recently did loft and storage heating for me and I am really pleased about the work they did. It was a quick process carried out in a professional manner and I would like to thank them and...

Mandy

Eco target did the under floor…

Eco target did the under floor insulation at my property, work was carried out very neatly making sure no mess is left behind once the job was finished. Aquib explained me about the entire system desi...

KW

Had previous issue with installation…

Had previous issue with installation but a second crew came and sorted it, very happy with the result.Nicky Skinner & Aquib were the ones who fixed the problem.

Walt M.

Excellent storage heaters friendly…

Excellent storage heaters friendly staff who installed it I will recommend them to my friends and family

Chase Foster

Lacks integrity; red flag!

This company pushed to visit my property and promised everything under the sun. They didn't even have the courtesy to provide an update after the assessment. When incidents like this happen, I'm somew...

Brenda Cooper

Outstanding experience with the service.

My experience with the service has been outstanding. I received prompt, clear, and exceptionally friendly assistance. Both representatives were incredibly helpful and addressed my issue with care and...

Martina Greco

Cortesia ed efficienza

Rapidi, efficienti, cortesi e simpatici!What else?!Grazie a Valentina per aver accolto la mia richiesta in modo veloce.Octopus rules!

Elisa Caruso

Attenzione alle truffe dei falsi call center

Grazie ad Alba,una ragazza molto gentile e disponibile,sono riuscita a scampare ad una bella truffa da un falso call center che si spacciava per octopus.

ArrivatoSubito73

Super efficienti nel gestire le…

Super efficienti nel gestire le richieste e super convenienti. La bolletta è super facile da leggere a differenza di altri gestori

Daria Fisher

So far so good

ServizioOk

Riscontro immediato al problema…

Riscontro immediato al problema segnalato.Un encomio alla professionalità ed alla cortesia di Valentina.

Juno

Poor service all they want is more…

Poor service all they want is more money a joke!!!!

Willy S.

Continues to waste my time

Continues to waste my time. Pathetic company that clearly doesn't care about their customers.

Humphrey Barnes

Customer service is poor

The customer service is poor. After waiting on hold for 20 minutes, I was sent to the incorrect department, then to the "right" department, and before I spoke with anyone, the call abruptly disconnect...

Chas Foster

Horrible Service

For a company that keeps jacking up their prices, they have the crappiest customer service and response time ever.Not that they care about their customers, only their profit margins. 🙄

Jonnie Howard

Waste of Time

Phone Robot voice is very annoying. Doesn't understand questions. When will they hire a knowledgeable person?

Valda

Worst customer support ever

Worst customer support ever. Not only are their rates incredibly high but no one seems to know what's going on. I have a credit for $371 that is being added to the amount owed, instead of subtractin...

J C

Saturday, 7 February 2026 Active Utilities Compensation from Active Utilities who illegally took my

Saturday, 7 February 2026 Active Utilities Compensation from Active Utilities who illegally took my money overcharged In cases where utility companies have illegally overcharged customers, compensati...

Frederick Baker

Fastest Broadband Internet Speeds

We moved into a new apartment complex and were able to get our Active Utilities NBN connected up and going on the same day. Even got a follow up call. Brilliant service!

Leon

Highly Recommend

I highly recommend Active Utilities. Our NBN was up and working so quickly, and they offered great support service to us through the whole process.

guithila61

Active utilities wrongly disconnected…

Active utilities wrongly disconnected the power in my apartment. At this moment, it has been 10hrs and after 7 phone calls, still no result. Its extremely unacceptable and inefficient! We're as occup...

Sophia

Worst customer service ever.

Jaime B.

Unfortunately had to use this company…

Unfortunately had to use this company for electricity as it was the only choice for the apartment I was renting. Bills were extremely high, sometimes up to $196 per month, even though I lived alone an...

Enid Powell

Check whether you might need an MCS certificate

I would really recommend you pay a little more and go with a company that can give MCS certification.I had six solar panels installed by Bespoke Solutions (NE) Ltd in September 2023. I didn’t have a b...

Horace Brown

Review on wrong website

My sincere apologies for posting a review on the wrong website!

Kermit Barnes

Brilliant service & company!

The installers (Chris & 2 others) totally professional, timeframe was so quick. Andrea the Manager was so efficient and helpful, gave us exactly what we need.Such as, all documents required to be able...

Bud F.

Excellent experience

Excellent experience! Very careful work, done promptly, to a high standard. All the staff were very responsive to customer requests

Cletus Taylor

Would recommend

Lovely people, helpful and knowledgable. Smooth installation and would recommend

WB93

installing solar panels.

having had a number of attempts to find a supplier of solar panels, this was an impressive efficient response with explanations as to what was needed. The installation itself completed in a few hours,...

Donald Wesberry

Finally a company that doesn’t treat…

Finally a company that doesn’t treat their customers like they’re stupid. I was treated like my patronage mattered and the energy, that my Solar Panels produce, is worth every penny.

Jane Ohanta

Naim was amazing!

Naim was amazing, he was kind and patient and worked with me in order to get the best affordable plan for what I was looking for.

Sebastian Hernandez

Ambit Energy Customer

Marcos the man! He made it fast ,and simple to switch my electricity over to Ambit energy solar buy back plan. Excited to see the savings thanks to Marco

Raymond

Friendly and professional, answered all my questions.

Patrick Jeffery

Wonderful work people

It was great

William Simpson

Easy

Clear and prompt explanation that has saved us money

Karen Idzi

I made a complaint about bad and disrespectful service and instead of making a new appointment fast,

I made a complaint about bad and disrespectful service and instead of making a new appointment fast, they scheduled a new appointment with technician for the end of the week, after hours (16 - 18:30)...

Simon Gross

Resonto interlocutore telefonico: CHIARA

Interlocutrice professionale e informata, sempre pronta con le risposte alle mie domande.

DP8

professionale e disponibile

Valentina Rinaldi

Un applauso all'operatrice

Mi riferisco alla operatrice che mi ha risposto oggi sig Monica di Ivrea, garbata, competente, deliziosa.

Luca Testa

Sessione telefonica con Virginia

Sessione telefonica con Virginia: risultato immediato. Virginia è gentile, disponibile e competente. Ottima collaboratrice.Ester Lotto

JusteDrole20

Obscure bill that hides the real gas price

I was client of this company for three years. Last year, they changed something in my contract and started to charge me way over 1.2 euros per smc of gas. This year's bill in winter the gas more than...

Wilfred Ocona

Both Rebecca and Collin were informative and supportive from start to finish with getting us set up

Both Rebecca and Collin were informative and supportive from start to finish with getting us set up on our first system. They checked in with us regularly to make sure everything was going as planned...

Everett Bennett

Brought my bill down from $400 per month to $250 per month. I was hoping for more and I got quotes t

Brought my bill down from $400 per month to $250 per month. I was hoping for more and I got quotes that, on paper, provided me higher savings but I really just felt more comfortable with these guys ab...

Drew Pontillo

True Experts, Knowledgeable and Informative

Jonathan kept in touch with us clearly throughout the process and his guidance and knowledge ultimately led us to move forward with Solarfig. Before speaking with him we’ve only ever heard about solar...

Lindsey Mehr

Took awhile to get installed but overall good

Overall, we had a positive experience with Solarfig. The team was professional and responsive throughout the process, providing us updates every step of the way.The only reason for 4 stars instead of...

DJ

Solarfig saved us from the electric company !

We were struggling to keep up with the ever increasing SCE electric rates and Jonathan helped us get approved efficiently and move forward with solar much faster than we expected. We were paying upwar...

Brandon Butts

Easy Solar through an Honest Company

Going solar with Solarfig couldn't have been an easier and more straightforward process. This company is full of people that truly care about assisting their customers in making the right choice for t...

EC

Disappointing charging station visit

I went to a station to recharge my electric vehicle but found one charging point occupied by a car that was done charging, with the driver absent. At another slot, a driver was resting in their vehicl...

Donna Brown

One star just because there isn't an…

One star just because there isn't an option for 0. Payment system is disgusting they don't take payments then come back a year later threatening debt collection. When you email to sort out they take w...

Niall S.

This is without any doubt the worst…

This is without any doubt the worst chafing network out there !! They take your £25 then the charger doesn’t work so you try again it takes another £25 . You ring customer service and are on hold for...

Emerald Anderson

Machines are always broken.

Machines are always broken.I resent putting cash on the app and being unable to use it. FIX YOUR HARDWARE

Danny Harris

Very poor service

Very poor service. Follow up is poor, communication via email is neither friendly friendliness nor very solution oriented. I got the impression that every question I asked was perceived as a complaint...

Bobby Harris

Ridiculous service

After buying my first hybrid I thought I’d try using a shell ev charger at a supermarket, I had to authorise the payment with my card which has never been an issue at other fuel stations, once I’d aut...

Norman Clark

Exceptional Support from the Representative

I had the pleasure of working with a fantastic representative who truly went above and beyond to assist with a challenging delivery. Thank you for all your help.

Kristin S.

Exceptional customer service

I switched over to Compass (Northampton) a few years ago and can say the customer service experience is exceptional … from John who delivers the oil to the ladies Jess and Ruth in the office. Oil is c...

_xXari27PvPXx_

Disappointing service, prioritizing fees over customer relationships

I am extremely disappointed with my recent experience. Along with their cohorts at Boiler Juice, this company seems to prioritize a £40 failed delivery charge over building meaningful relationships wi...

Louis Clark

Top notch competitive prices and customer care…

Trev always gives a competitive price in comparison to other companies, as well as getting it delivered as quickly as possible. I have run out a few times over the years as I have a faulty gauge, and...

naito007

Jess at Compass Energy has been an…

Jess at Compass Energy has been an absolute saviour. When I ran out of oil she was incredibly helpful and professional. Even managed to get the delivery ahead of schedule. Great service and price.

Marcolos53

Fantastic service and I will definitely…

Fantastic service and I will definitely be recommending Compass to family and friends

terry keating

different from other companies, they email over with photos of your deliveries, did this order by bo

different from other companies, they email over with photos of your deliveries, did this order by boiler juice a nightmare, but got the delivery in 2 days, and lady there explained the way they operat...

Sue

I ordered heating oil from New Era Fuel via the Fuel Tool website. New Era kept us informed of prog

I ordered heating oil from New Era Fuel via the Fuel Tool website. New Era kept us informed of progress and payment etc. via email. I was a bit concerned as the 'pending' payment for the oil had dis...

Richard Morgan

Dishonest. Unreliable and can’t be trusted

Dishonest, unreliable, not trustworthy, Do not use this company, Two days I sat waiting for these people to turn up ,and surprise surprise they didn’t , they don’t inform you, they don’t tell you anyt...

Léa Vincent

HCPL Review

Excellent Service

superfreestyler94

Outstanding service

Cannot fault New Era; friendly staff, quick service and they always go above and beyond to get deliveries to us on time no matter the situation or location. We've dealt with them for several years now...

Woodruff Wright

Beware of fees for claimed missed delivery

Delivery doesn`t arrive on day specified. Give benefit of doubt they maybe busier than expected so just wait few more days, still nothing, not even a courtesy call. Phoned them a week later to be told...

Mo Hardy

I was particularly impressed by how smoothly the whole process went and ultimately how quickly the t

I was particularly impressed by how smoothly the whole process went and ultimately how quickly the team took out my old system and got the new one running. I was never for one day without hot water. A...

Mary Perry

Overall a good experience

Installation was efficient and communication was good. I had some queries and small-ish issues with the installation but Octopus have been responsive in sorting them out.

Bill Mather

Installation was a dream

Installation was a dream, ran perfectly on time and if there were any problems they didn’t bother us, just found the solution and got on with the job. The run up to the installation ran equally well,...

customer

Very professional and would highly…

Very professional and would highly recommend

Julia Stetka

Exceptional air source and solar oversight

Hies partnered with the air source and solar teams (Impact Energy and other contractors) to deliver a seamless experience. All service providers were professional, competent, and courteous. My conce...

JI

Professional Service

Very smooth and professional service

PS

Third time using Kinex

Third time using Kinex, this time to add broadband and VOIP, they make it very easy to change, prices are very competitive, staff are very knowlegable, helpful and friendly. And compared to other pote...

Patrice Parker

Do not sign up to this company!!Worst company I have ever dealt with in…

Worst company I have ever dealt with in 40 years of being in business.The staff tell lies to get you to sign up with them, then you cannot get out of your contract when you try to give notice to leave...

Shania

Contact from Mark Jones re changing…

Contact from Mark Jones re changing phone contract. Very helpful and easy to deal with - all sorted!

LW

Dishonesty of Termination fee's

The company try to keep their client's by charging an extortionate termination fee, I called for a termination fee charge but when I actually got the offical charge through from Kinnex it had increas...

ET

UPDATED - Appalling service & bullies

I just thought I would give an update to these guys, guess what …. Nothing has happened!!! They continue to ask for money …. no communications just more bills …. the only way to deal with these guys i...

Joelle Parker

Very helpful gentleman and was not…

Very helpful gentleman and was not forceful in anyway

robinzoo200538

Always cheerful drivers, no matter the weather!

The drivers consistently bring joy and positivity, regardless of the conditions. They occasionally navigate obstacles blocking access to the tank, and during my two years of health challenges, they ev...

Clare

Friendly and Professional

Easy to order.Friendly and professional

Duncan

Order placed via telephone

Order placed via telephone, easily and with a knowledgeable staff member. Delivery arrived on the agreed date and at the expected time. Driver entered and left tank area professionally. I wi...

calum

Top up

Fuel delivery came without me worrying about when should order or what left in tank Toped up and all good Thank you

Fiona MacDonald

Fuel was delivered before the date…

Fuel was delivered before the date stated.

Doug Farrell

I ordered through the local number as I…

I ordered through the local number as I find the national one takes too long to get to the ordering point. The operator was friendly, polite and efficient and I placed my order without any difficulty....

Helen Miller

Called Stacey Cousins our account manager as we needed an emergency delivery ASAP, Stacey again was

Called Stacey Cousins our account manager as we needed an emergency delivery ASAP, Stacey again was able to deliver and get our order out the next day. A* service yet again :)

Amy Smith

Exceptional service all round

We have used Tate Oil for three years and have had exceptional service since the start. Ben King always answers email/phone calls in a timely fashion and always does his best to accommodate our needs....

Kingwell

Great experience with Tate Oil

Great experience with Tate Oil. They jumped straight onto an urgent delivery for us.

SARAH NOBLE

Fantastic service from this company…

Fantastic service from this company after being let down by my usual supplier.

Lucinda Marshall-Day

Stacey was incredible such a kind lady

Stacey was incredible such a kind ladyA star employee Went above and beyond when I ran out of oil

Cat Conroy

Appalled!!

This company has left my neighbour without heating or hot water for weeks. The driver reversed down the lane last Thursday then when another neighbour showed them where the tank was he just got back i...

Freddy Price

Cool shop

Cool shop! Love my jeans. Very fast delivery

BW

Very nice online shop

Very nice online shop. The website was really easy to use. Clothes look the same as in picture and were delivered earlier than expected.

Glen Carter

Delivery was pretty quick

Delivery was pretty quick, and the item fit my daughter perfectly. she's really pleased with it.

Imelda

Really nice 👌,these jeans are awesome

Really nice 👌,these jeans are awesome.

RR

This sand-colored skort is both stylish

This sand-colored skort is both stylish and comfortable, a refreshing change from the usual blue denim. It fits me perfectly -just right for summer.

Nora K.

Excellent quality.