Review Time
The service offered by 1st Sliding Doors is second to none. We've had our bifold doors in place for almost 9 years and on the couple of occasions we've called out the Service Team the quality of customer service and the actual on-site engineering has been exceptional. Recently the internal gasket on one of the doors became misaligned and Marcus himself popped round the following evening to fix the issue personally.
We had a repair to be done under warranty. Jenny and Daniel have been great throughout from booking to punctuality to executing the job. Polite, fast, efficient and punctual. Very pleased with 1stFoldingsDoors service and their product, which is of excellent quality.
One of our beautiful sliding doors was getting a bit stiff. A surveyor was there in days & the team has just replaced the mechanism - all working silently and smoothly now. The team at 1st sliding did a brilliant job. Many thanks
I simply must extend a HUGE and warm thankyou to Jenny at 1st Folding Doors who really came to the "save the day" party by having our Cortiz slimline door repaired. We noticed Sunday night there was an issue preventing it opening/locking and it's Tuesday AM and it's been repaired. This is customer service at it's premium. So can we please get a round of applause for Jenny's proactive and considerate approach to sorting this out. It's a unique find to have aftercare like this... so for this alone, I am going to finally recommend 1st Folding. A shout out too the lads that came before 9am this morning to fix it too. Polite.. knew what they were doing and a credit to the company!
We had our bifolds installed a while ago by First Folding. Yesterday a contractor came to our home and opened the doors incorrectly, badly jamming them and leaving them wide open, and therefore our home open. On calling First Folding they first tried to help me solve the problem via a video call. When this was not successful they sent an engineer round who arrived very promptly and was able to fix the problem. This was entirely done out of goodwill by First Folding. We were out of warranty but their customer service was second to none. Can’t fault them. Thank you Jenny and the team.
Great customer service! Having had my bifold doors for 7 years. I suddenly couldn’t lock the back door leaving our house unsecured. This was very scary with young children in the house so I emailed the service team and in less than 12 hours a delightful engineer named Daniel was sent to inspect the problem and then returned to repair the lock very quickly a few hours later. He was very friendly and thorough. He even picked up on another problem I hadn’t realised and is coming back to sort this out soon. I am very grateful that I can now rest easy knowing the house is secure again.
We have had our doors in our garden room since 2018. We had a problem that one of the panels had blown. On contact with company they soon arranged replacement glass and site visit. Then a hinge had dropped and they rectified the situation the same day without fuss. Daniel was very informative and did a great job. Thanks.
We have had a set o their bi-fold doors for over 12 years and are still in excellent working order, however did have to replace the middle handle. The standard of service to make sure I chose the correct handle for the old doors and the prompt responses was second to none, as I commented to the service lady at the time, if only all companies provided such good service! As an aside I had a glazer in my house working on something else and he commented on the excellent quality of our bi-fold doors, 12 years and still going strong!
We are happy with our aluminium sliding doors and this is the most important part but the reason for the 4 star review is that it took quite a few visits to get one of the sets working and locking properly. We have had a few installers that came, left not long after saying it was fixed only for the same issue to happen hours later (trouble locking). That said, Dan and Jenny were very understanding and Dan was by far the best installer we had and he has finally fixed the issue that was not fixed by previous visits. Overall therefore, very happy with the product, very happy with Jen and Daniel but less so with other installers that came to rectify issues hence cannot give a 5 star review.
Claim your business profile now and gain access to all features and respond to customer reviews.
A FENSA registered bespoke glazing company in west London. We offer full personal service: folding doors, sliding doors & bi fold doors accross the UK
thewhiteglove.biz
promoversoc.com
trunklogistics.com
jgpestcontrol.com
hanoverlifts.co.uk
appliancerepairexpert.ca
amsremovals.co.uk
elitemover.com
www.darlingplumbing.com
deenremovals.com