Review Time
Was going to use these scooters while on a trip. Loaded money into the account then realized you had to be 18 and our teenagers were with us. In the help section it says you can request a refund of your account balance within so many days. I immediately requested it and they just ignored it. I have contacted them several times over the past 6 months and they literally just ignore you. We do not have these scooters at home so I’m basically just out $20. Don’t use them customer service is terrible.
The company stopped operating in my city, Fort Laaiderdale, because so many riders were irresponsible and ride on the sidewalks, abandoned them in ways that obstructed other road users. Bird refuses to refund the credit balance on my account hiding behind its terms and conditions rather than stepping up and putting the customer, who added money into on his account in good faith, first. Horrible service.
Horrible bike.Stop unexpectedly many times during the trip (in working zone). Clearly some software issue because Lock/Unlock in the phone will start the bike again.Bad GPS so you might dive deep like 100m into a prohibited zone and then have a long walk back with a bike resisting you. Whose idea is this in braking the bike like that?And if you are at the edge of working/prohibited zone, your bike will surely stop at some point.Lastly, the lack of a simple phone holder make a long trip very inconvenience. Another sign of putting some dumb ass in your design apartment.
In October I rented a Bird scooter on Margaret Island, Budapest, from a marked zone, where several Bird scooters were parked.When I wanted to park it at the same place, I got a "no parking zone" warning, despite several attempts.Afterwards I tried for over an 1 hour (!) to find a parking place, but always got the warning, despite later undoubtedly being outside the "no parking zone."Finally with the help of some locals we found a (well hidden) emergency phone no., and we were told to just leave the scooter (it was sunday).Luckily it then stopped to charge our credit card and we got away with a manageable amount. But with lots of trouble that day.I made a complaint, at least they responded and refunded a very small sum (about 1/3 of the riding costs), but constantly refused to take any responsibility and hid behind text modules. So no real compensation. The app's deleted now.No wonder this dump company disabled Google Reviews ...
Avoid, Avoid, Avoid!! Hired a few scooters in Murcia Spain with friends. These guys took deposit after deposit and cost me €80 for what should have been around €15. Avoid at all costs! Have just received an email and they offered a small credit which is an insult.
Negative 1000 stars, rented a BIRD bike in Cherbourg after paying for a multi ride pass, I couldn't park the bike when I got to my destination despite being told by the app there was parking nearby, I was charged for multiple hours as a result, BIRD didn't respond to my query then directly charged my card. UNDER NO CIRCUMSTANCES WILL I EVER USE THIS "SERVICE" AGAIN I WOULD RECOMMEND ANYONE ELSE DO THE SAME.
So stupidly expensive. It costs less to Uber for a 3 mile trip compared to the 20 dollars I was just charged for riding a bird. 15 min, 3 miles for $20? Where’s the incentive haha? Not to mention I don’t quite know how much I’m spending till the end of the trip. With all the cross walks and pedestrians to stop for in Los Angeles why should I get charged by the minute? It’s not like they are in high demand and there’s a shortage of birds around. My god what a shame.
Firstly - I am In ViennaThe good bitsThey are a very solid machineThey are good fun to whiz about onThe other bits They seem expensive There is not enough of them There's no suspension so even the little bumps are feltCobble stones are a nightmare
Worst experience. Battery died half way up hill. Had to push it to nearest location to drop off which was ages away and then got charged half the fare . They understood there were issues with the bike and I was still charged money. Will never use again.
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Bird is a dockless scooter-share company based in Santa Monica, California.
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