Review Time
I was charged for 14 minutes even though I only had the scooter for 8 minutes. Even worse, I had the scooter for 8 minutes standing because my friend could not get the app on his phone to accept any payment. We eventually gave up and walked.Update:The company contacted me and gave me a full reimbursement. Major points for that. Thank you.
I was charged for 14 minutes even though I only had the scooter for 8 minutes. Even worse, I had the scooter for 8 minutes standing because my friend could not get the app on his phone to accept any payment. We eventually gave up and walked.Update:The company contacted me and gave me a full reimbursement. Major points for that. Thank you.
If I could give a 0 to this company in Calgary Alberta I would. Purchased a ride pass, got half way through my ride and the bike went totally manual and believe me what a work out! I had to pedal hard to return the bike to a drop zone and was 1 min late…charged me an extra $7. And try to talk to customer service good luck! Email the situation and pretty much get told nothing I can do as I used the remaining minutes….ya to get it back to drop zone! Explain again and no response. I usually use neuron but these were close so we decided to use the new company Bird, big mistake unless you wanna feel like you’re pulling a semi with a tricycle! As we know if you don’t return to a drop zone you get charged for that too! Unbelievable customer service! Bikes are trash ride and definitely wouldn’t suggest anyone to pay money for Bird. Grab a neuron believe me they may be outta the way at times but save the headache of Bird!
If I could give a 0 to this company in Calgary Alberta I would. Purchased a ride pass, got half way through my ride and the bike went totally manual and believe me what a work out! I had to pedal hard to return the bike to a drop zone and was 1 min late…charged me an extra $7. And try to talk to customer service good luck! Email the situation and pretty much get told nothing I can do as I used the remaining minutes….ya to get it back to drop zone! Explain again and no response. I usually use neuron but these were close so we decided to use the new company Bird, big mistake unless you wanna feel like you’re pulling a semi with a tricycle! As we know if you don’t return to a drop zone you get charged for that too! Unbelievable customer service! Bikes are trash ride and definitely wouldn’t suggest anyone to pay money for Bird. Grab a neuron believe me they may be outta the way at times but save the headache of Bird!
I sent a copy of my driver's license as proof of age to get senior discount twice and they asked me for two government documents to prove eligibility, I asked what 2 documents and they sent me the same response again. I don't know what kind of scam or discrimination they are running but just tell me what you need and I would have provided it. I uninstalled their app and will talk to our Mayor about the bad service provider that they are forcing on us.
I sent a copy of my driver's license as proof of age to get senior discount twice and they asked me for two government documents to prove eligibility, I asked what 2 documents and they sent me the same response again. I don't know what kind of scam or discrimination they are running but just tell me what you need and I would have provided it. I uninstalled their app and will talk to our Mayor about the bad service provider that they are forcing on us.
DO NOT USE BIRD!!!!! I wouldn’t wish for my worst enemy to use a bird scooter. I noticed that they had a promotion for 2 free rides in Doha, using a promo code. I entered the promo code and the app suggested that my first ride would be free. At the end of my ride, Bird charged me 127 Riyals!!!!! I tried my absolute best to talk to someone at Bird, but there’s almost no way to get through to a representative. You can’t speak to anyone. There is NO live chat. It’s literally impossible to speak to someone at bird, so your only option is to get your bank to recover your money. Good luck
Had an issue on a ride in Calgary where the scooter just stopped working mid ride. I saw there was another scooter ahead so pushed it over and parked there, ended the ride and started a new ride on the new scooter and completed my journey. Since I was charged the unlocking fee again I reached out to Bird for a refund but they said because I had "completed" both trips they could not refund. This seems very short sighted as they could clearly see I parked a scooter in the same location and started a new ride 30s later which I would not do for any other reason than a ride problem, so I shouldn't be charged another unlocking fee. Also for <$3 it seemed strange that they wanted to deny a refund rather than keep a customer happy. I will certainly father Neuron scooters more now as a result of this. Fortunately I disputed the charge with my credit card and got it refunded.
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Bird is a dockless scooter-share company based in Santa Monica, California.
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